Deployed dialogue agents have the potential to integrate human feedback to continuously improve themselves. However, humans may not always provide explicit signals when the chatbot makes mistakes during interactions. In this work, we propose Juicer, a framework to make use of both binary and free-form textual human feedback. It works by: (i) extending sparse binary feedback by training a satisfaction classifier to label the unlabeled data; and (ii) training a reply corrector to map the bad replies to good ones. We find that augmenting training with model-corrected replies improves the final dialogue model, and we can further improve performance by using both positive and negative replies through the recently proposed Director model.

In event argument extraction (EAE), a promising approach involves jointly encoding text and argument roles, and performing multiple token linking operations. This approach further falls into two categories. One extracts arguments within a single event, while the other attempts to extract arguments from multiple events simultaneously. However, the former lacks to leverage cross-event information and the latter requires tougher predictions with longer encoded role sequences and extra linking operations. In this paper, we design a novel separation-and-fusion paradigm to separately acquire cross-event information and fuse it into the argument extraction of a target event. Following the paradigm, we propose a novel multiple token linking model named Sep2F, which can effectively build event correlations via roles and preserve the simple linking predictions of single-event extraction. In particular, we employ one linking module to extract arguments for the target event and another to aggregate the role information of multiple events. More importantly, we propose a novel two-fold fusion module to ensure that the aggregated cross-event information serves EAE well. We evaluate our proposed model on sentence-level and document-level datasets, including ACE05, RAMS, WikiEvents and MLEE. The extensive experimental results indicate that our model outperforms the state-of-the-art EAE models on all the datasets.

Generation of plausible yet incorrect factual information, termed hallucination, is an unsolved issue in large language models. We study the ability of language models to deliberate on the responses they give in order to correct their mistakes. We develop the Chain-of-Verification (CoVe) method whereby the model first (i) drafts an initial response; then (ii) plans verification questions to fact-check its draft; (iii) answers those questions independently so the answers are not biased by other responses; and (iv) generates its final verified response. In experiments, we show CoVe decreases hallucinations across a variety of tasks, from list-based questions from Wikidata, closed book MultiSpanQA and longform text generation.

Multi-level implicit discourse relation recognition (MIDRR) is a challenging task to recognize the hierarchical discourse relations between the arguments with the absence of connectives. Recent methods tend to incorporate the static hierarchical structure containing all senses (defined as global hierarchy) into prompt tuning through a path prompt template or hierarchical label refining. Howerver, hierarchical modeling is independent of the verbalizer, resulting in a failure to effectively utilize the output probability distribution information of verbalizer. Besides, they ignore the utilization of the dynamic hierarchical label sequence for each instance (defined as local hierarchy) in prompt tuning. In this paper, we propose a global and local hierarchical prompt tuning (GLHPT) framework, which utilize prior knowledge of PLMs while better incorporating hierarchical information from two aspects. We leverage bottom-up propagated probability as the global hierarchy to inject it into multi-level verbalizer (MLV). Furthermore, we design a local hierarchy-driven contrastive learning (LHCL) to improve the probability distribution of MLV. Finally, our model achieves competitive results on two benchmacks.

Dialogue systems are frequently updated to accommodate new services, but naively updating them by continually training with data for new services in diminishing performance on previously learnt services. Motivated by the insight that dialogue state tracking (DST), a crucial component of dialogue systems that estimates the user’s goal as a conversation proceeds, is a simple natural language understanding task, we propose reformulating it as a bundle of granular example-guided question answering tasks to minimize the task shift between services and thus benefit continual learning. Our approach alleviates service-specific memorization and teaches a model to contextualize the given question and example to extract the necessary information from the conversation. We find that a model with just 60M parameters can achieve a significant boost by learning to learn from in-context examples retrieved by a retriever trained to identify turns with similar dialogue state changes. Combining our method with dialogue-level memory replay, our approach attains state of the art performance on DST continual learning metrics without relying on any complex regularization or parameter expansion methods.

Multi-level implicit discourse relation recognition (MIDRR) aims at identifying hierarchical discourse relations among arguments. Previous methods achieve the promotion through fine-tuning PLMs. However, due to the data scarcity and the task gap, the pre-trained feature space cannot be accurately tuned to the task-specific space, which even aggravates the collapse of the vanilla space. Besides, the comprehension of hierarchical semantics for MIDRR makes the conversion much harder. In this paper, we propose a prompt-based Parameter-Efficient Multi-level IDRR (PEMI) framework to solve the above problems. First, we leverage parameter-efficient prompt tuning to drive the inputted arguments to match the pre-trained space and realize the approximation with few parameters. Furthermore, we propose a hierarchical label refining (HLR) method for the prompt verbalizer to deeply integrate hierarchical guidance into the prompt tuning. Finally, our model achieves comparable results on PDTB 2.0 and 3.0 using about 0.1% trainable parameters compared with baselines and the visualization demonstrates the effectiveness of our HLR method.

Standard language model training employs gold human documents or human-human interaction data, and treats all training data as positive examples. Growing evidence shows that even with very large amounts of positive training data, issues remain that can be alleviated with relatively small amounts of negative data – examples of what the model should not do. In this work, we propose a novel procedure to train with such data called the “CRINGE” loss (ContRastive Iterative Negative GEneration). We show the effectiveness of this approach across three different experiments on the tasks of safe generation, contradiction avoidance, and open-domain dialogue. Our models outperform multiple strong baselines and are conceptually simple, easy to train and implement.

Frozen models trained to mimic static datasets can never improve their performance. Models that can employ internet-retrieval for up-to-date information and obtain feedback from humans during deployment provide the promise of both adapting to new information, and improving their performance. In this work we study how to improve internet-driven conversational skills in such a learning framework. We collect deployment data, which we make publicly available, of human interactions, and collect various types of human feedback – including binary quality measurements, free-form text feedback, and fine-grained reasons for failure. We then study various algorithms for improving from such feedback, including standard supervised learning, rejection sampling, model-guiding and reward-based learning, in order to make recommendations on which type of feed- back and algorithms work best. We find the recently introduced DIRECTOR model (Arora et al., 2022) shows significant improvements over other existing approaches.

Many cognitive approaches to well-being, such as recognizing and reframing unhelpful thoughts, have received considerable empirical support over the past decades, yet still lack truly widespread adoption in self-help format. A barrier to that adoption is a lack of adequately specific and diverse dedicated practice material. This work examines whether current language models can be leveraged to both produce a virtually unlimited quantity of practice material illustrating standard unhelpful thought patterns matching specific given contexts, and generate suitable positive reframing proposals. We propose PATTERNREFRAME, a novel dataset of about 10k examples of thoughts containing unhelpful thought patterns conditioned on a given persona, accompanied by about 27k positive reframes. By using this dataset to train and/or evaluate current models, we show that existing models can already be powerful tools to help generate an abundance of tailored practice material and hypotheses, with no or minimal additional model training required.

Emotion recognition in conversation (ERC) has attracted much attention in recent years for its necessity in widespread applications. With the development of graph neural network (GNN), recent state-of-the-art ERC models mostly use GNN to embed the intrinsic structure information of a conversation into the utterance features. In this paper, we propose a novel GNN-based model for ERC, namely S+PAGE, to better capture the speaker and position-aware conversation structure information. Specifically, we add the relative positional encoding and speaker dependency encoding in the representations of edge weights and edge types respectively to acquire a more reasonable aggregation algorithm for ERC. Besides, a two-stream conversational Transformer is presented to extract both the self and inter-speaker contextual features for each utterance. Extensive experiments are conducted on four ERC benchmarks with state-of-the-art models employed as baselines for comparison, whose results demonstrate the superiority of our model.

This paper presents our submission to task 10, Structured Sentiment Analysis of the SemEval 2022 competition. The task aims to extract all elements of the fine-grained sentiment in a text. We cast structured sentiment analysis to the prediction of the sentiment graphs following (Barnes et al., 2021), where nodes are spans of sentiment holders, targets and expressions, and directed edges denote the relation types between them. Our approach closely follows that of semantic dependency parsing (Dozat and Manning, 2018). The difference is that we use pre-trained language models (e.g., BERT and RoBERTa) as text encoder to solve the problem of limited annotated data. Additionally, we make improvements on the computation of cross attention and present the suffix masking technique to make further performance improvement. Substantially, our model achieved the Top-1 average Sentiment Graph F1 score on seven datasets in five different languages in the monolingual subtask.

Despite recent improvements in open-domain dialogue models, state of the art models are trained and evaluated on short conversations with little context. In contrast, the long-term conversation setting has hardly been studied. In this work we collect and release a human-human dataset consisting of multiple chat sessions whereby the speaking partners learn about each other’s interests and discuss the things they have learnt from past sessions. We show how existing models trained on existing datasets perform poorly in this long-term conversation setting in both automatic and human evaluations, and we study long-context models that can perform much better. In particular, we find retrieval-augmented methods and methods with an ability to summarize and recall previous conversations outperform the standard encoder-decoder architectures currently considered state of the art.

Current open-domain conversational models can easily be made to talk in inadequate ways. Online learning from conversational feedback given by the conversation partner is a promising avenue for a model to improve and adapt, so as to generate fewer of these safety failures. However, current state-of-the-art models tend to react to feedback with defensive or oblivious responses. This makes for an unpleasant experience and may discourage conversation partners from giving feedback in the future. This work proposes SaFeRDialogues, a task and dataset of graceful responses to conversational feedback about safety failures. We collect a dataset of 8k dialogues demonstrating safety failures, feedback signaling them, and a response acknowledging the feedback. We show how fine-tuning on this dataset results in conversations that human raters deem considerably more likely to lead to a civil conversation, without sacrificing engagingness or general conversational ability.

Emotion-cause pair extraction (ECPE) is an emerging task in emotion cause analysis, which extracts potential emotion-cause pairs from an emotional document. Most recent studies use end-to-end methods to tackle the ECPE task. However, these methods either suffer from a label sparsity problem or fail to model complicated relations between emotions and causes. Furthermore, they all do not consider explicit semantic information of clauses. To this end, we transform the ECPE task into a document-level machine reading comprehension (MRC) task and propose a Multi-turn MRC framework with Rethink mechanism (MM-R). Our framework can model complicated relations between emotions and causes while avoiding generating the pairing matrix (the leading cause of the label sparsity problem). Besides, the multi-turn structure can fuse explicit semantic information flow between emotions and causes. Extensive experiments on the benchmark emotion cause corpus demonstrate the effectiveness of our proposed framework, which outperforms existing state-of-the-art methods.

Conversational agents trained on large unlabeled corpora of human interactions will learn patterns and mimic behaviors therein, which include offensive or otherwise toxic behavior. We introduce a new human-and-model-in-the-loop framework for evaluating the toxicity of such models, and compare a variety of existing methods in both the cases of non-adversarial and adversarial users that expose their weaknesses. We then go on to propose two novel methods for safe conversational agents, by either training on data from our new human-and-model-in-the-loop framework in a two-stage system, or ”baking-in” safety to the generative model itself. We find our new techniques are (i) safer than existing models; while (ii) maintaining usability metrics such as engagingness relative to state-of-the-art chatbots. In contrast, we expose serious safety issues in existing standard systems like GPT2, DialoGPT, and BlenderBot.

Building open-domain chatbots is a challenging area for machine learning research. While prior work has shown that scaling neural models in the number of parameters and the size of the data they are trained on gives improved results, we highlight other ingredients. Good conversation requires blended skills: providing engaging talking points, and displaying knowledge, empathy and personality appropriately, while maintaining a consistent persona. We show that large scale models can learn these skills when given appropriate training data and choice of generation strategy. We build variants of these recipes with 90M, 2.7B and 9.4B parameter models, and make our models and code publicly available. Human evaluations show our best models outperform existing approaches in multi-turn dialogue on engagingness and humanness measurements. We then discuss the limitations of this work by analyzing failure cases of our models.

Although the existing Named Entity Recognition (NER) models have achieved promising performance, they suffer from certain drawbacks. The sequence labeling-based NER models do not perform well in recognizing long entities as they focus only on word-level information, while the segment-based NER models which focus on processing segment instead of single word are unable to capture the word-level dependencies within the segment. Moreover, as boundary detection and type prediction may cooperate with each other for the NER task, it is also important for the two sub-tasks to mutually reinforce each other by sharing their information. In this paper, we propose a novel Modularized Interaction Network (MIN) model which utilizes both segment-level information and word-level dependencies, and incorporates an interaction mechanism to support information sharing between boundary detection and type prediction to enhance the performance for the NER task. We have conducted extensive experiments based on three NER benchmark datasets. The performance results have shown that the proposed MIN model has outperformed the current state-of-the-art models.