Automated Quality Monitoring for Call Centers using Speech and NLP Technologies
G. Zweig, O. Siohan, G. Saon, B. Ramabhadran, D. Povey, L. Mangu, B. Kingsbury
- Anthology ID:
- N06-4011
- Volume:
- Proceedings of the Human Language Technology Conference of the NAACL, Companion Volume: Demonstrations
- Month:
- June
- Year:
- 2006
- Address:
- New York City, USA
- Editors:
- Alex Rudnicky, John Dowding, Natasa Milic-Frayling
- Venue:
- NAACL
- SIG:
- Publisher:
- Association for Computational Linguistics
- Note:
- Pages:
- 292–295
- Language:
- URL:
- https://aclanthology.org/N06-4011
- DOI:
- Cite (ACL):
- G. Zweig, O. Siohan, G. Saon, B. Ramabhadran, D. Povey, L. Mangu, and B. Kingsbury. 2006. Automated Quality Monitoring for Call Centers using Speech and NLP Technologies. In Proceedings of the Human Language Technology Conference of the NAACL, Companion Volume: Demonstrations, pages 292–295, New York City, USA. Association for Computational Linguistics.
- Cite (Informal):
- Automated Quality Monitoring for Call Centers using Speech and NLP Technologies (Zweig et al., NAACL 2006)
- PDF:
- https://preview.aclanthology.org/nschneid-patch-5/N06-4011.pdf