There are many settings where it is useful to predict and explain the success or failure of a dialogue. Circumplex theory from psychology models the social orientations (e.g., Warm-Agreeable, Arrogant-Calculating) of conversation participants and can be used to predict and explain the outcome of social interactions. Our work is novel in its systematic application of social orientation tags to modeling conversation outcomes. In this paper, we introduce a new data set of dialogue utterances machine-labeled with social orientation tags. We show that social orientation tags improve task performance, especially in low-resource settings, on both English and Chinese language benchmarks. We also demonstrate how social orientation tags help explain the outcomes of social interactions when used in neural models. Based on these results showing the utility of social orientation tags for dialogue outcome prediction tasks, we release our data sets, code, and models that are fine-tuned to predict social orientation tags on dialogue utterances.

Pre-trained language models (LMs) are capable of in-context learning (ICL): they can adapt to a task with only a few examples given in the prompt without any parameter update. However, it is unclear where this capability comes from as there is a stark distribution shift between pre-training text and ICL prompts. In this work, we study what patterns of the pre-training data contribute to ICL. We find that LMs’ ICL ability depends on parallel structures in the pre-training data—pairs of phrases following similar templates in the same context window. Specifically, we detect parallel structures by checking whether training on one phrase improves prediction of the other, and conduct ablation experiments to study their effect on ICL. We show that removing parallel structures in the pre-training data reduces LMs’ ICL accuracy by 51% (vs 2% from random ablation). This drop persists even when excluding common patterns such as n-gram repetitions and long-range dependency, showing the diversity and generality of parallel structures. A closer look at the detected parallel structures indicates that they cover diverse linguistic tasks and span long distances in the data.

In-context learning (ICL) suffers from oversensitivity to the prompt, making it unreliable in real-world scenarios. We study the sensitivity of ICL with respect to multiple perturbation types. First, we find that label bias obscures the true sensitivity, and therefore prior work may have significantly underestimated ICL sensitivity. Second, we observe a strong negative correlation between ICL sensitivity and accuracy: predictions sensitive to perturbations are less likely to be correct. Motivated by these findings, we propose SenSel, a few-shot selective prediction method that abstains from sensitive predictions. Experiments on ten classification datasets show that SenSel consistently outperforms two commonly used confidence-based and entropy-based baselines on abstention decisions.

The goal of meta-learning is to learn to adapt to a new task with only a few labeled examples. Inspired by the recent progress in large language models, we propose in-context tuning (ICT), which recasts task adaptation and prediction as a simple sequence prediction problem: to form the input sequence, we concatenate the task instruction, labeled in-context examples, and the target input to predict; to meta-train the model to learn from in-context examples, we fine-tune a pre-trained language model (LM) to predict the target label given the input sequence on a collection of tasks.We benchmark our method on two collections of text classification tasks: LAMA and BinaryClfs. Compared to MAML which adapts the model through gradient descent, our method leverages the inductive bias of pre-trained LMs to perform pattern matching, and outperforms MAML by an absolute 6% average AUC-ROC score on BinaryClfs, gaining more advantage with increasing model size. Compared to non-fine-tuned in-context learning (i.e. prompting a raw LM), in-context tuning meta-trains the model to learn from in-context examples. On BinaryClfs, ICT improves the average AUC-ROC score by an absolute 10%, and reduces the variance due to example ordering by 6x and example choices by 2x.

This paper proposes an approach to cross-language sentence selection in a low-resource setting. It uses data augmentation and negative sampling techniques on noisy parallel sentence data to directly learn a cross-lingual embedding-based query relevance model. Results show that this approach performs as well as or better than multiple state-of-the-art machine translation + monolingual retrieval systems trained on the same parallel data. Moreover, when a rationale training secondary objective is applied to encourage the model to match word alignment hints from a phrase-based statistical machine translation model, consistent improvements are seen across three language pairs (English-Somali, English-Swahili and English-Tagalog) over a variety of state-of-the-art baselines.

Gang-involved youth in cities such as Chicago sometimes post on social media to express their aggression towards rival gangs and previous research has demonstrated that a deep learning approach can predict aggression and loss in posts. To address the possibility of bias in this sensitive application, we developed an approach to systematically interpret the state of the art model. We found, surprisingly, that it frequently bases its predictions on stop words such as “a” or “on”, an approach that could harm social media users who have no aggressive intentions. To tackle this bias, domain experts annotated the rationales, highlighting words that explain why a tweet is labeled as “aggression”. These new annotations enable us to quantitatively measure how justified the model predictions are, and build models that drastically reduce bias. Our study shows that in high stake scenarios, accuracy alone cannot guarantee a good system and we need new evaluation methods.