An ideal dialogue system requires continuous skill acquisition and adaptation to new tasks while retaining prior knowledge. Dialogue State Tracking (DST), vital in these systems, often involves learning new services, confronting catastrophic forgetting and a critical capability loss termed the “Value Selection Quandary”. To address these challenges, we introduce the Reason-of-Select (RoS) distillation method by enhancing smaller models with a novel “meta-reasoning” capability. Meta-reasoning, employing an enhanced multi-domain perspective, combines fragments of meta-knowledge from domain-specific dialogues during continual learning, transcending traditional single-perspective reasoning. This domain bootstrapping process enhances the model’s ability to dissect intricate dialogues from multiple possible values, and its domain-agnostic property aligns data distribution across different domains, effectively mitigating forgetting. Besides, two novel improvements, “multi-value resolution” strategy and Semantic Contrastive Reasoning Selection method, significantly enhance RoS by generating DST-specific selection chains and mitigating hallucinations in teachers’ reasoning, ensuring effective and reliable knowledge transfer. Extensive experiments validate the exceptional performance and robust generalization capabilities of our method.

Out-of-distribution (OOD) detection plays a vital role in enhancing the reliability of machine learning models. As large language models (LLMs) become more prevalent, the applicability of prior research on OOD detection that utilized smaller-scale Transformers such as BERT, RoBERTa, and GPT-2 may be challenged, due to the significant differences in the scale of these models, their pre-training objectives, and the paradigms used for inference. This paper initiates a pioneering empirical investigation into the OOD detection capabilities of LLMs, focusing on the LLaMA series ranging from 7B to 65B in size. We thoroughly evaluate commonly used OOD detectors, examining their performance in both zero-grad and fine-tuning scenarios. Notably, we alter previous discriminative in-distribution fine-tuning into generative fine-tuning, aligning the pre-training objective of LLMs with downstream tasks. Our findings unveil that a simple cosine distance OOD detector demonstrates superior efficacy, outperforming other OOD detectors. We provide an intriguing explanation for this phenomenon by highlighting the isotropic nature of the embedding spaces of LLMs, which distinctly contrasts with the anisotropic property observed in smaller BERT family models. The new insight enhances our understanding of how LLMs detect OOD data, thereby enhancing their adaptability and reliability in dynamic environments. We have released the source code at https://github.com/Awenbocc/LLM-OOD for other researchers to reproduce our results.

Data annotation is expensive in Task-Oriented Dialogue (TOD) systems. New Intent Discovery (NID) is a task aims to identify novel intents while retaining the ability to recognize known intents. It is essential for expanding the intent base of task-based dialogue systems. Previous works relying on external datasets are hardly extendable. Meanwhile, the effective ones are generally depends on the power of the Large Language Models (LLMs). To address the limitation of model extensibility and take advantages of LLMs for the NID task, we propose LANID, a framework that leverages LLM’s zero-shot capability to enhance the performance of a smaller text encoder on the NID task. LANID employs KNN and DBSCAN algorithms to select appropriate pairs of utterances from the training set. The LLM is then asked to determine the relationships between them. The collected data are then used to construct finetuning task and the small text encoder is optimized with a triplet loss. Our experimental results demonstrate the efficacy of the proposed method on three distinct NID datasets, surpassing all strong baselines in both unsupervised and semi-supervised settings. Our code can be found in https://github.com/floatSDSDS/LANID.

Out-of-distribution (OOD) detection plays a crucial role in ensuring the safety and reliability of deep neural networks in various applications. While there has been a growing focus on OOD detection in visual data, the field of textual OOD detection has received less attention. Only a few attempts have been made to directly apply general OOD detection methods to natural language processing (NLP) tasks, without adequately considering the characteristics of textual data. In this paper, we delve into textual OOD detection with Transformers. We first identify a key problem prevalent in existing OOD detection methods: the biased representation learned through the maximization of the conditional likelihood p(y|x) can potentially result in subpar performance. We then propose a novel variational inference framework for OOD detection (VI-OOD), which maximizes the likelihood of the joint distribution p(x, y) instead of p(y|x). VI-OOD is tailored for textual OOD detection by efficiently exploiting the representations of pre-trained Transformers. Through comprehensive experiments on various text classification tasks, VI-OOD demonstrates its effectiveness and wide applicability. Our code has been released at https://github.com/liam0949/LLM-OOD.

A practical dialogue system requires the capacity for ongoing skill acquisition and adaptability to new tasks while preserving prior knowledge. However, current methods for Continual Dialogue State Tracking (DST), a crucial function of dialogue systems, struggle with the catastrophic forgetting issue and knowledge transfer between tasks. We present TaSL, a novel framework for task skill localization and consolidation that enables effective knowledge transfer without relying on memory replay. TaSL uses a novel group-wise technique to pinpoint task-specific and task-shared areas. Additionally, a fine-grained skill consolidation strategy protects task-specific knowledge from being forgotten while updating shared knowledge for bi-directional knowledge transfer. As a result, TaSL strikes a balance between preserving previous knowledge and excelling at new tasks. Comprehensive experiments on various backbones highlight the significant performance improvements of TaSL, with a 7.6% absolute increase in Avg. JGA and an 11% absolute rise in BWT metrics over existing state-of-the-art methods. The source code is provided for reproducibility.

We present EasyGen, an efficient model designed to enhance multimodal understanding and generation by harnessing the capabilities of diffusion models and large language models (LLMs). Unlike existing multimodal models that predominately depend on encoders like CLIP or ImageBind and need ample amounts of training data to bridge modalities, EasyGen leverages BiDiffuser, a bidirectional conditional diffusion model, to foster more efficient modality interactions. EasyGen achieves text generation by training a projection layer linking BiDiffuser and an LLM, and facilities image generation by training an adapter to align the LLM’s text space with the BiDiffuser’s image space. Comprehensive quantitative and qualitative experiments show that EasyGen excels in data-efficient training, high-quality image generation, and extendibility, effectively addressing the challenges in multimodal generation.

Dialogue State Tracking (DST) is of paramount importance in ensuring accurate tracking of user goals and system actions within task-oriented dialogue systems. The emergence of large language models (LLMs) such as GPT3 and ChatGPT has sparked considerable interest in assessing their efficacy across diverse applications. In this study, we conduct an initial examination of ChatGPT’s capabilities in DST. Our evaluation uncovers the exceptional performance of ChatGPT in this task, offering valuable insights to researchers regarding its capabilities and providing useful directions for designing and enhancing dialogue systems. Despite its impressive performance, ChatGPT has significant limitations including its closed-source nature, request restrictions, raising data privacy concerns, and lacking local deployment capabilities. To address these concerns, we present LDST, an LLM-driven DST framework based on smaller, open-source foundation models. By utilizing a novel domain-slot instruction tuning method, LDST achieves performance on par with ChatGPT. Comprehensive evaluations across three distinct experimental settings, we find that LDST exhibits remarkable performance improvements in both zero-shot and few-shot setting compared to previous SOTA methods. The source code is provided for reproducibility.

We consider the task of few-shot intent detection, which involves training a deep learning model to classify utterances based on their underlying intents using only a small amount of labeled data. The current approach to address this problem is through continual pre-training, i.e., fine-tuning pre-trained language models (PLMs) on external resources (e.g., conversational corpora, public intent detection datasets, or natural language understanding datasets) before using them as utterance encoders for training an intent classifier. In this paper, we show that continual pre-training may not be essential, since the overfitting problem of PLMs on this task may not be as serious as expected. Specifically, we find that directly fine-tuning PLMs on only a handful of labeled examples already yields decent results compared to methods that employ continual pre-training, and the performance gap diminishes rapidly as the number of labeled data increases. To maximize the utilization of the limited available data, we propose a context augmentation method and leverage sequential self-distillation to boost performance. Comprehensive experiments on real-world benchmarks show that given only two or more labeled samples per class, direct fine-tuning outperforms many strong baselines that utilize external data sources for continual pre-training. The code can be found at https://github.com/hdzhang-code/DFTPlus.

We consider few-shot out-of-distribution (OOD) intent detection, a practical and important problem for the development of task-oriented dialogue systems. Despite its importance, this problem is seldom studied in the literature, let alone examined in a systematic way. In this work, we take a closer look at this problem and identify key issues for research. In our pilot study, we reveal the reason why existing OOD intent detection methods are not adequate in dealing with this problem. Based on the observation, we propose a promising approach to tackle this problem based on latent representation generation and self-supervision. Comprehensive experiments on three real-world intent detection benchmark datasets demonstrate the high effectiveness of our proposed approach and its great potential in improving state-of-the-art methods for few-shot OOD intent detection.

Understanding news content is critical to improving the quality of news recommendation. To achieve this goal, recent studies have attempted to apply pre-trained language models (PLMs) such as BERT for semantic-enhanced news recommendation. Despite their great success in offline evaluation, it is still a challenge to apply such large PLMs in real-time ranking model due to the stringent requirement in inference and updating time. To bridge this gap, we propose a plug-and-play pre-trainer, namely PREC, to learn both user and news encoders through multi-task pre-training. Instead of directly leveraging sophisticated PLMs for end-to-end inference, we focus on how to use the derived user and item representations to boost the performance of conventional lightweight models for click-through-rate prediction. This enables efficient online inference as well as compatibility to conventional models, which would significantly ease the practical deployment. We validate the effectiveness of PREC through both offline evaluation on public datasets and online A/B testing in an industrial application.

It is challenging to train a good intent classifier for a task-oriented dialogue system with only a few annotations. Recent studies have shown that fine-tuning pre-trained language models with a small set of labeled utterances from public benchmarks in a supervised manner is extremely helpful. However, we find that supervised pre-training yields an anisotropic feature space, which may suppress the expressive power of the semantic representations. Inspired by recent research in isotropization, we propose to improve supervised pre-training by regularizing the feature space towards isotropy. We propose two regularizers based on contrastive learning and correlation matrix respectively, and demonstrate their effectiveness through extensive experiments. Our main finding is that it is promising to regularize supervised pre-training with isotropization to further improve the performance of few-shot intent detection. The source code can be found at https://github.com/fanolabs/isoIntentBert-main.

New intent discovery aims to uncover novel intent categories from user utterances to expand the set of supported intent classes. It is a critical task for the development and service expansion of a practical dialogue system. Despite its importance, this problem remains under-explored in the literature. Existing approaches typically rely on a large amount of labeled utterances and employ pseudo-labeling methods for representation learning and clustering, which are label-intensive, inefficient, and inaccurate. In this paper, we provide new solutions to two important research questions for new intent discovery: (1) how to learn semantic utterance representations and (2) how to better cluster utterances. Particularly, we first propose a multi-task pre-training strategy to leverage rich unlabeled data along with external labeled data for representation learning. Then, we design a new contrastive loss to exploit self-supervisory signals in unlabeled data for clustering. Extensive experiments on three intent recognition benchmarks demonstrate the high effectiveness of our proposed method, which outperforms state-of-the-art methods by a large margin in both unsupervised and semi-supervised scenarios. The source code will be available at https://github.com/zhang-yu-wei/MTP-CLNN.

Out-of-scope intent detection is of practical importance in task-oriented dialogue systems. Since the distribution of outlier utterances is arbitrary and unknown in the training stage, existing methods commonly rely on strong assumptions on data distribution such as mixture of Gaussians to make inference, resulting in either complex multi-step training procedures or hand-crafted rules such as confidence threshold selection for outlier detection. In this paper, we propose a simple yet effective method to train an out-of-scope intent classifier in a fully end-to-end manner by simulating the test scenario in training, which requires no assumption on data distribution and no additional post-processing or threshold setting. Specifically, we construct a set of pseudo outliers in the training stage, by generating synthetic outliers using inliner features via self-supervision and sampling out-of-scope sentences from easily available open-domain datasets. The pseudo outliers are used to train a discriminative classifier that can be directly applied to and generalize well on the test task. We evaluate our method extensively on four benchmark dialogue datasets and observe significant improvements over state-of-the-art approaches. Our code has been released at https://github.com/liam0949/DCLOOS.

This paper investigates the effectiveness of pre-training for few-shot intent classification. While existing paradigms commonly further pre-train language models such as BERT on a vast amount of unlabeled corpus, we find it highly effective and efficient to simply fine-tune BERT with a small set of labeled utterances from public datasets. Specifically, fine-tuning BERT with roughly 1,000 labeled data yields a pre-trained model – IntentBERT, which can easily surpass the performance of existing pre-trained models for few-shot intent classification on novel domains with very different semantics. The high effectiveness of IntentBERT confirms the feasibility and practicality of few-shot intent detection, and its high generalization ability across different domains suggests that intent classification tasks may share a similar underlying structure, which can be efficiently learned from a small set of labeled data. The source code can be found at https://github.com/hdzhang-code/IntentBERT.

User intent classification plays a vital role in dialogue systems. Since user intent may frequently change over time in many realistic scenarios, unknown (new) intent detection has become an essential problem, where the study has just begun. This paper proposes a semantic-enhanced Gaussian mixture model (SEG) for unknown intent detection. In particular, we model utterance embeddings with a Gaussian mixture distribution and inject dynamic class semantic information into Gaussian means, which enables learning more class-concentrated embeddings that help to facilitate downstream outlier detection. Coupled with a density-based outlier detection algorithm, SEG achieves competitive results on three real task-oriented dialogue datasets in two languages for unknown intent detection. On top of that, we propose to integrate SEG as an unknown intent identifier into existing generalized zero-shot intent classification models to improve their performance. A case study on a state-of-the-art method, ReCapsNet, shows that SEG can push the classification performance to a significantly higher level.

Intent classification is an important building block of dialogue systems. With the burgeoning of conversational AI, existing systems are not capable of handling numerous fast-emerging intents, which motivates zero-shot intent classification. Nevertheless, research on this problem is still in the incipient stage and few methods are available. A recently proposed zero-shot intent classification method, IntentCapsNet, has been shown to achieve state-of-the-art performance. However, it has two unaddressed limitations: (1) it cannot deal with polysemy when extracting semantic capsules; (2) it hardly recognizes the utterances of unseen intents in the generalized zero-shot intent classification setting. To overcome these limitations, we propose to reconstruct capsule networks for zero-shot intent classification. First, we introduce a dimensional attention mechanism to fight against polysemy. Second, we reconstruct the transformation matrices for unseen intents by utilizing abundant latent information of the labeled utterances, which significantly improves the model generalization ability. Experimental results on two task-oriented dialogue datasets in different languages show that our proposed method outperforms IntentCapsNet and other strong baselines.