Many users turn to document retrieval systems (e.g. search engines) to seek answers to controversial or open-ended questions. However, classical document retrieval systems fall short at delivering users a set of direct and diverse responses in such cases, which requires identifying responses within web documents in the context of the query, and aggregating the responses based on their different perspectives. The goal of this work is to survey and study the user information needs for building a multi-perspective search engine of such. We examine the challenges of synthesizing such language understanding objectives with document retrieval, and study a new perspective-oriented document retrieval paradigm. We discuss and assess the inherent natural language understanding challenges one needs to address in order to achieve the goal. Following the design challenges and principles, we propose and evaluate a practical prototype pipeline system. We use the prototype system to conduct a user survey in order to assess the utility of our paradigm, as well as understanding the user information needs when issuing controversial and open-ended queries to a search engine.

Natural language inference has trended toward studying contexts beyond the sentence level. An important application area is law: past cases often do not foretell how they apply to new situations and implications must be inferred. This paper introduces LawngNLI, constructed from U.S. legal opinions with automatic labels with high human-validated accuracy. Premises are long and multigranular. Experiments show two use cases. First, LawngNLI can benchmark for in-domain generalization from short to long contexts. It has remained unclear if large-scale long-premise NLI datasets actually need to be constructed: near-top performance on long premises could be achievable by fine-tuning using short premises. Without multigranularity, benchmarks cannot distinguish lack of fine-tuning on long premises versus domain shift between short and long datasets. In contrast, our long and short premises share the same examples and domain. Models fine-tuned using several past NLI datasets and/or our short premises fall short of top performance on our long premises. So for at least certain domains (such as ours), large-scale long-premise datasets are needed. Second, LawngNLI can benchmark for implication-based retrieval. Queries are entailed or contradicted by target documents, allowing users to move between arguments and evidence. Leading retrieval models perform reasonably zero shot on a LawngNLI-derived retrieval task. We compare different systems for re-ranking, including lexical overlap and cross-encoders fine-tuned using a modified LawngNLI or past NLI datasets. LawngNLI can train and test systems for implication-based case retrieval and argumentation.