Planning is a crucial task for agents in task oriented dialogs (TODs). Human agents typically resolve user issues by following predefined workflows, decomposing workflow steps into actionable items, and performing actions by executing APIs in order; all of which require reasoning and planning. With the recent advances in LLMs, there have been increasing attempts to use them for task planning and API usage. However, the faithfulness of the plans to predefined workflows and API dependencies, is not guaranteed with LLMs. Moreover, workflows in real life are often custom-defined and prone to changes; hence, adaptation is desirable. To study this, we propose the problem of faithful planning in TODs that needs to resolve user intents by following predefined flows and preserving API dependencies. To solve this problem, we propose FLAP, a Flow-Adhering Planning algorithm based on constrained decoding with lookahead heuristic for LLMs. Our algorithm alleviates the need for finetuning LLMs using domain specific (plan/dependency) data, enables quick adaptation to predefined flows, and outperforms other decoding and prompting-based baselines. Further, our algorithm empowers smaller LLMs (≈7B) to perform at par larger LLMs (≈30B-40B).

Single document news summarization has seen substantial progress on faithfulness in recent years, driven by research on the evaluation of factual consistency, or hallucinations. We ask whether these advances carry over to other text summarization domains. We propose a new evaluation benchmark on topic-focused dialogue summarization, generated by LLMs of varying sizes. We provide binary sentence- level human annotations of the factual consistency of these summaries along with detailed explanations of factually inconsistent sentences. Our analysis shows that existing LLMs hallucinate significant amounts of factual errors in the dialogue domain, regardless of the model’s size. On the other hand, when LLMs, including GPT-4, serve as binary factual evaluators, they perform poorly and can be outperformed by prevailing state-of-the-art specialized factuality evaluation metrics. Finally, we conducted an analysis of hallucination types with a curated error taxonomy. We find that there are diverse errors and error distributions in model-generated summaries and that non-LLM based metrics can capture all error types better than LLM-based evaluators.

Development of multimodal interactive systems is hindered by the lack of rich, multimodal (text, images) conversational data, which is needed in large quantities for LLMs. Previous approaches augment textual dialogues with retrieved images, posing privacy, diversity, and quality constraints. In this work, we introduce Multimodal Augmented Generative Images Dialogues (MAGID), a framework to augment text-only dialogues with diverse and high-quality images . Subsequently, a diffusion model is applied to craft corresponding images, ensuring alignment with the identified text. Finally, MAGID incorporates an innovative feedback loop between an image description generation module (textual LLM) and image quality modules (addressing aesthetics, image-text matching, and safety), that work in tandem to generate high-quality and multi-modal dialogues. We compare MAGID to other SOTA baselines on three dialogue datasets, using automated and human evaluation. Our results show that MAGID is comparable to or better than baselines, with significant improvements in human evaluation, especially against retrieval baselines where the image database is small.

Semi-supervised dialogue summarization (SSDS) leverages model-generated summaries to reduce reliance on human-labeled data and improve the performance of summarization models. While addressing label noise, previous works on semi-supervised learning primarily focus on natural language understanding tasks, assuming each sample has a unique label. However, these methods are not directly applicable to SSDS, as it is a generative task, and each dialogue can be summarized in different ways. In this work, we propose a novel scoring approach, SiCF, which encapsulates three primary dimensions of summarization model quality: Semantic invariance (indicative of model confidence), Coverage (factual recall), and Faithfulness (factual precision). Using the SiCF score, we select unlabeled dialogues with high-quality generated summaries to train summarization models. Comprehensive experiments on three public datasets demonstrate the effectiveness of SiCF scores in uncertainty estimation and semi-supervised learning for dialogue summarization tasks. Our code is available at https://github.com/amazon-science/summarization-sicf-score.

Large Language Models (LLMs) are powerful models for generation tasks, but they may not generate good quality outputs in their first attempt. Apart from model fine-tuning, existing approaches to improve prediction accuracy and quality typically involve LLM self-improvement / self-reflection that incorporate feedback from models themselves. Despite their effectiveness, these methods are hindered by their high computational cost and lack of scalability. In this work, we propose CERET, a method for refining text generations by considering semantic stability, entailment and inter-sample uncertainty measures. Experimental results show that CERET outperforms Self-consistency and Self-rerank baselines consistently under various task setups, by 1.6% in Rouge-1 for abstractive summarization and 3.5% in hit rate for question answering. Compared to LLM Self-rerank method, our approach only requires 9.4% of its latency and is more cost-effective.

Conversational systems often rely on embedding models for intent classification and intent clustering tasks. The advent of Large Language Models (LLMs), which enable instructional embeddings allowing one to adjust semantics over the embedding space using prompts, are being viewed as a panacea for these downstream conversational tasks. However, traditional evaluation benchmarks rely solely on task metrics that don’t particularly measure gaps related to semantic understanding. Thus, we propose an intent semantic toolkit that gives a more holistic view of intent embedding models by considering three tasks– (1) intent classification, (2) intent clustering, and (3) a novel triplet task. The triplet task gauges the model’s understanding of two semantic concepts paramount in real-world conversational systems– negation and implicature. We observe that current embedding models fare poorly in semantic understanding of these concepts. To address this, we propose a pre-training approach to improve the embedding model by leveraging augmentation with data generated by an auto-regressive model and a contrastive loss term. Our approach improves the semantic understanding of the intent embedding model on the aforementioned linguistic dimensions while slightly effecting their performance on downstream task metrics.

Automated evaluation is crucial for streamlining text summarization benchmarking and model development, given the costly and time-consuming nature of human evaluation. Traditional methods like ROUGE do not correlate well with human judgment, while recently proposed LLM-based metrics provide only summary-level assessment using Likert-scale scores. This limits deeper model analysis, e.g., we can only assign one hallucination score at the summary level, while at the sentence level, we can count sentences containing hallucinations. To remedy those limitations, we propose FineSurE, a fine-grained evaluator specifically tailored for the summarization task using large language models (LLMs). It also employs completeness and conciseness criteria, in addition to faithfulness, enabling multi-dimensional assessment. We compare various open-source and proprietary LLMs as backbones for FineSurE. In addition, we conduct extensive benchmarking of FineSurE against SOTA methods including NLI-, QA-, and LLM-based methods, showing improved performance especially on the completeness and conciseness dimensions. The code is available at https://github.com/DISL-Lab/FineSurE.

The development of large language models (LLM) has shown progress on reasoning, though studies have largely considered either English or simple reasoning tasks. To address this, we introduce a multilingual structured reasoning and explanation dataset, termed xSTREET, that covers four tasks across six languages. xSTREET exposes a gap in base LLM performance between English and non-English reasoning tasks.We then propose two methods to remedy this gap, building on the insight that LLMs trained on code are better reasoners. First, at training time, we augment a code dataset with multilingual comments using machine translation while keeping program code as-is. Second, at inference time, we bridge the gap between training and inference by employing a prompt structure that incorporates step-by-step code primitives to derive new facts and find a solution. Our methods show improved multilingual performance on xSTREET, most notably on the scientific commonsense reasoning subtask. Furthermore, the models show no regression on non-reasoning tasks, thus demonstrating our techniques maintain general-purpose abilities.

Despite growing interest in applications based on natural customer support conversations,there exist remarkably few publicly available datasets that reflect the expected characteristics of conversations in these settings. Existing task-oriented dialogue datasets, which were collected to benchmark dialogue systems mainly in written human-to-bot settings, are not representative of real customer support conversations and do not provide realistic benchmarks for systems that are applied to natural data. To address this gap, we introduce NatCS, a multi-domain collection of spoken customer service conversations. We describe our process for collecting synthetic conversations between customers and agents based on natural language phenomena observed in real conversations. Compared to previous dialogue datasets, the conversations collected with our approach are more representative of real human-to-human conversations along multiple metrics. Finally, we demonstrate potential uses of NatCS, including dialogue act classification and intent induction from conversations as potential applications, showing that dialogue act annotations in NatCS provide more effective training data for modeling real conversations compared to existing synthetic written datasets. We publicly release NatCS to facilitate research in natural dialog systems

In this paper, we propose a novel approach named DisCal to enhance the level of abstractiveness (measured by n-gram overlap) without sacrificing the informativeness (measured by ROUGE) of generated summaries. DisCal exposes diverse pseudo summaries with two supervision to the student model. Firstly, the best pseudo summary is identified in terms of abstractiveness and informativeness and used for sequence-level distillation. Secondly, their ranks are used to ensure the student model to assign higher prediction scores to summaries with higher ranks. Our experiments show that DisCal outperforms prior methods in abstractive summarization distillation, producing highly abstractive and informative summaries.

Advances in neural modeling have achieved state-of-the-art (SOTA) results on public natural language processing (NLP) benchmarks, at times surpassing human performance. However, there is a gap between public benchmarks and real-world applications where noise, such as typographical or grammatical mistakes, is abundant and can result in degraded performance. Unfortunately, works which evaluate the robustness of neural models on noisy data and propose improvements, are limited to the English language. Upon analyzing noise in different languages, we observe that noise types vary greatly across languages. Thus, existing investigations do not generalize trivially to multilingual settings. To benchmark the performance of pretrained multilingual language models, we construct noisy datasets covering five languages and four NLP tasks and observe a clear gap in the performance between clean and noisy data in the zero-shot cross-lingual setting. After investigating several ways to boost the robustness of multilingual models in this setting, we propose Robust Contrastive Pretraining (RCP). RCP combines data augmentation with a contrastive loss term at the pretraining stage and achieves large improvements on noisy (and original test data) across two sentence-level (+3.2%) and two sequence-labeling (+10 F1-score) multilingual classification tasks.

With increasing demand for and adoption of virtual assistants, recent work has investigated ways to accelerate bot schema design through the automatic induction of intents or the induction of slots and dialogue states. However, a lack of dedicated benchmarks and standardized evaluation has made progress difficult to track and comparisons between systems difficult to make. This challenge track, held as part of the Eleventh Dialog Systems Technology Challenge, introduces a benchmark that aims to evaluate methods for the automatic induction of customer intents in a realistic setting of customer service interactions between human agents and customers. We propose two subtasks for progressively tackling the automatic induction of intents and corresponding evaluation methodologies. We then present three datasets suitable for evaluating the tasks and propose simple baselines. Finally, we summarize the submissions and results of the challenge track, for which we received submissions from 34 teams.

Pre-trained language models (PLM) have advanced the state-of-the-art across NLP applications, but lack domain-specific knowledge that does not naturally occur in pre-training data. Previous studies augmented PLMs with symbolic knowledge for different downstream NLP tasks. However, knowledge bases (KBs) utilized in these studies are usually large-scale and static, in contrast to small, domain-specific, and modifiable knowledge bases that are prominent in real-world task-oriented dialogue (TOD) systems. In this paper, we showcase the advantages of injecting domain-specific knowledge prior to fine-tuning on TOD tasks. To this end, we utilize light-weight adapters that can be easily integrated with PLMs and serve as a repository for facts learned from different KBs. To measure the efficacy of proposed knowledge injection methods, we introduce Knowledge Probing using Response Selection (KPRS) – a probe designed specifically for TOD models. Experiments on KPRS and the response generation task show improvements of knowledge injection with adapters over strong baselines.

In text classification tasks, useful information is encoded in the label names. Label semantic aware systems have leveraged this information for improved text classification performance during fine-tuning and prediction. However, use of label-semantics during pre-training has not been extensively explored. We therefore propose Label Semantic Aware Pre-training (LSAP) to improve the generalization and data efficiency of text classification systems. LSAP incorporates label semantics into pre-trained generative models (T5 in our case) by performing secondary pre-training on labeled sentences from a variety of domains. As domain-general pre-training requires large amounts of data, we develop a filtering and labeling pipeline to automatically create sentence-label pairs from unlabeled text. We perform experiments on intent (ATIS, Snips, TOPv2) and topic classification (AG News, Yahoo! Answers). LSAP obtains significant accuracy improvements over state-of-the-art models for few-shot text classification while maintaining performance comparable to state of the art in high-resource settings.

In this work, we address the open-world classification problem with a method called ODIST, open world classification via distributionally shifted instances. This novel and straightforward method can create out-of-domain instances from the in-domain training instances with the help of a pre-trained generative language model. Experimental results show that ODIST performs better than state-of-the-art decision boundary finding method.

Recent studies have proposed different methods to improve multilingual word representations in contextualized settings including techniques that align between source and target embedding spaces. For contextualized embeddings, alignment becomes more complex as we additionally take context into consideration. In this work, we propose using Optimal Transport (OT) as an alignment objective during fine-tuning to further improve multilingual contextualized representations for downstream cross-lingual transfer. This approach does not require word-alignment pairs prior to fine-tuning that may lead to sub-optimal matching and instead learns the word alignments within context in an unsupervised manner. It also allows different types of mappings due to soft matching between source and target sentences. We benchmark our proposed method on two tasks (XNLI and XQuAD) and achieve improvements over baselines as well as competitive results compared to similar recent works.

Intent Classification (IC) and Slot Labeling (SL) models, which form the basis of dialogue systems, often encounter noisy data in real-word environments. In this work, we investigate how robust IC/SL models are to noisy data. We collect and publicly release a test-suite for seven common noise types found in production human-to-bot conversations (abbreviations, casing, misspellings, morphological variants, paraphrases, punctuation and synonyms). On this test-suite, we show that common noise types substantially degrade the IC accuracy and SL F1 performance of state-of-the-art BERT-based IC/SL models. By leveraging cross-noise robustness transfer, i.e. training on one noise type to improve robustness on another noise type, we design aggregate data-augmentation approaches that increase the model performance across all seven noise types by +10.8% for IC accuracy and +15 points for SL F1 on average. To the best of our knowledge, this is the first work to present a single IC/SL model that is robust to a wide range of noise phenomena.

In goal-oriented dialogue systems, users provide information through slot values to achieve specific goals. Practically, some combinations of slot values can be invalid according to external knowledge. For example, a combination of “cheese pizza” (a menu item) and “oreo cookies” (a topping) from an input utterance “Can I order a cheese pizza with oreo cookies on top?” exemplifies such invalid combinations according to the menu of a restaurant business. Traditional dialogue systems allow execution of validation rules as a post-processing step after slots have been filled which can lead to error accumulation. In this paper, we formalize knowledge-driven slot constraints and present a new task of constraint violation detection accompanied with benchmarking data. Then, we propose methods to integrate the external knowledge into the system and model constraint violation detection as an end-to-end classification task and compare it to the traditional rule-based pipeline approach. Experiments on two domains of the MultiDoGO dataset reveal challenges of constraint violation detection and sets the stage for future work and improvements.

Multilingual pre-trained contextual embedding models (Devlin et al., 2019) have achieved impressive performance on zero-shot cross-lingual transfer tasks. Finding the most effective fine-tuning strategy to fine-tune these models on high-resource languages so that it transfers well to the zero-shot languages is a non-trivial task. In this paper, we propose a novel meta-optimizer to soft-select which layers of the pre-trained model to freeze during fine-tuning. We train the meta-optimizer by simulating the zero-shot transfer scenario. Results on cross-lingual natural language inference show that our approach improves over the simple fine-tuning baseline and X-MAML (Nooralahzadeh et al., 2020).

Even though large pre-trained multilingual models (e.g. mBERT, XLM-R) have led to significant performance gains on a wide range of cross-lingual NLP tasks, success on many downstream tasks still relies on the availability of sufficient annotated data. Traditional fine-tuning of pre-trained models using only a few target samples can cause over-fitting. This can be quite limiting as most languages in the world are under-resourced. In this work, we investigate cross-lingual adaptation using a simple nearest-neighbor few-shot (<15 samples) inference technique for classification tasks. We experiment using a total of 16 distinct languages across two NLP tasks- XNLI and PAWS-X. Our approach consistently improves traditional fine-tuning using only a handful of labeled samples in target locales. We also demonstrate its generalization capability across tasks.

Natural language understanding (NLU) in the context of goal-oriented dialog systems typically includes intent classification and slot labeling tasks. Existing methods to expand an NLU system to new languages use machine translation with slot label projection from source to the translated utterances, and thus are sensitive to projection errors. In this work, we propose a novel end-to-end model that learns to align and predict target slot labels jointly for cross-lingual transfer. We introduce MultiATIS++, a new multilingual NLU corpus that extends the Multilingual ATIS corpus to nine languages across four language families, and evaluate our method using the corpus. Results show that our method outperforms a simple label projection method using fast-align on most languages, and achieves competitive performance to the more complex, state-of-the-art projection method with only half of the training time. We release our MultiATIS++ corpus to the community to continue future research on cross-lingual NLU.

The training data for statistical machine translation are gathered from various sources representing a mixture of domains. In this work, we argue that when translating dialects representing varieties of the same language, a manually assigned data source is not a reliable indicator of the dialect. We resort to automatic dialect classification to refine the training corpora according to the different dialects and build improved dialect specific systems. A fairly standard classifier for Arabic developed within this work achieves state-of-the-art performance, with classification precision above 90%, making it usefully accurate for our application. The classification of the data is then used to distinguish between the different dialects, split the data accordingly, and utilize the new splits for several adaptation techniques. Performing translation experiments on a large scale dialectal Arabic to English translation task, our results show that the classifier generates better contrast between the dialects and achieves superior translation quality than using the original manual corpora splits.

In this paper, the automatic speech recognition (ASR) and statistical machine translation (SMT) systems of RWTH Aachen University developed for the evaluation campaign of the International Workshop on Spoken Language Translation (IWSLT) 2012 are presented. We participated in the ASR (English), MT (English-French, Arabic-English, Chinese-English, German-English) and SLT (English-French) tracks. For the MT track both hierarchical and phrase-based SMT decoders are applied. A number of different techniques are evaluated in the MT and SLT tracks, including domain adaptation via data selection, translation model interpolation, phrase training for hierarchical and phrase-based systems, additional reordering model, word class language model, various Arabic and Chinese segmentation methods, postprocessing of speech recognition output with an SMT system, and system combination. By application of these methods we can show considerable improvements over the respective baseline systems.

The task of domain-adaptation attempts to exploit data mainly drawn from one domain (e.g. news) to maximize the performance on the test domain (e.g. weblogs). In previous work, weighting the training instances was used for filtering dissimilar data. We extend this by incorporating the weights directly into the standard phrase training procedure of statistical machine translation (SMT). This allows the SMT system to make the decision whether to use a phrase translation pair or not, a more methodological way than discarding phrase pairs completely when using filtering. Furthermore, we suggest a combined filtering and weighting procedure to achieve better results while reducing the phrase table size. The proposed methods are evaluated in the context of Arabicto-English translation on various conditions, where significant improvements are reported when using the suggested weighted phrase training. The weighting method also improves over filtering, and the combined filtering and weighting is better than a standalone filtering method. Finally, we experiment with mixture modeling, where additional improvements are reported when using weighted phrase extraction over a variety of baselines.

Arabic segmentation was already applied successfully for the task of statistical machine translation (SMT). Yet, there is no consistent comparison of the effect of different techniques and methods over the final translation quality. In this work, we use existing tools and further re-implement and develop new methods for segmentation. We compare the resulting SMT systems based on the different segmentation methods over the small IWSLT 2010 BTEC and the large NIST 2009 Arabic-to-English translation tasks. Our results show that for both small and large training data, segmentation yields strong improvements, but, the differences between the top ranked segmenters are statistically insignificant. Due to the different methodologies that we apply for segmentation, we expect a complimentary variation in the results achieved by each method. As done in previous work, we combine several segmentation schemes of the same model but achieve modest improvements. Next, we try a different strategy, where we combine the different segmentation methods rather than the different segmentation schemes. In this case, we achieve stronger improvements over the best single system. Finally, combining schemes and methods has another slight gain over the best combination strategy.

Achieving accurate translation, especially in multiple domain documents with statistical machine translation systems, requires more and more bilingual texts and this need becomes more critical when training such systems for language pairs with scarce training data. In the recent years, there have been some researches on new sources of parallel texts that are documents which are not necessarily parallel but are comparable. Since these methods search for possible translation equivalences in a greedy manner, they are unable to consider all possible parallel texts in comparable documents. This paper investigates a different approach for this need by considering relationships between all words of two comparable documents, which works fairly well even in the worst case of comparability. We represent each document pair in a matrix and then transform it to a new space to find parallel fragments. Evaluations show that the system is successful in extraction of useful fragment pairs.

In this paper the statistical machine translation (SMT) systems of RWTH Aachen University developed for the evaluation campaign of the International Workshop on Spoken Language Translation (IWSLT) 2011 is presented. We participated in the MT (English-French, Arabic-English, ChineseEnglish) and SLT (English-French) tracks. Both hierarchical and phrase-based SMT decoders are applied. A number of different techniques are evaluated, including domain adaptation via monolingual and bilingual data selection, phrase training, different lexical smoothing methods, additional reordering models for the hierarchical system, various Arabic and Chinese segmentation methods, punctuation prediction for speech recognition output, and system combination. By application of these methods we can show considerable improvements over the respective baseline systems.

In this paper, we investigate lexicon models for hierarchical phrase-based statistical machine translation. We study five types of lexicon models: a model which is extracted from word-aligned training data and—given the word alignment matrix—relies on pure relative frequencies [1]; the IBM model 1 lexicon [2]; a regularized version of IBM model 1; a triplet lexicon model variant [3]; and a discriminatively trained word lexicon model [4]. We explore sourceto-target models with phrase-level as well as sentence-level scoring and target-to-source models with scoring on phrase level only. For the first two types of lexicon models, we compare several scoring variants. All models are used during search, i.e. they are incorporated directly into the log-linear model combination of the decoder. Phrase table smoothing with triplet lexicon models and with discriminative word lexicons are novel contributions. We also propose a new regularization technique for IBM model 1 by means of the Kullback-Leibler divergence with the empirical unigram distribution as regularization term. Experiments are carried out on the large-scale NIST Chinese→English translation task and on the English→French and Arabic→English IWSLT TED tasks. For Chinese→English and English→French, we obtain the best results by using the discriminative word lexicon to smooth our phrase tables.

The increasing popularity of statistical machine translation (SMT) systems is introducing new domains of translation that need to be tackled. As many resources are already available, domain adaptation methods can be applied to utilize these recourses in the most beneficial way for the new domain. We explore adaptation via filtering, using the crossentropy scores to discard irrelevant sentences. We focus on filtering for two important components of an SMT system, namely the language model (LM) and the translation model (TM). Previous work has already applied LM cross-entropy based scoring for filtering. We argue that LM cross-entropy might be appropriate for LM filtering, but not as much for TM filtering. We develop a novel filtering approach based on a combined TM and LM cross-entropy scores. We experiment with two large-scale translation tasks, the Arabic-to-English and English-to-French IWSLT 2011 TED Talks MT tasks. For LM filtering, we achieve strong perplexity improvements which carry over to the translation quality with improvements up to +0.4% BLEU. For TM filtering, the combined method achieves small but consistent improvements over the standalone methods. As a side effect of adaptation via filtering, the fully fledged SMT system vocabulary size and phrase table size are reduced by a factor of at least 2 while up to +0.6% BLEU improvement is observed.

In this paper we describe the statistical machine translation system of the RWTH Aachen University developed for the translation task of the IWSLT 2010. This year, we participated in the BTEC translation task for the Arabic to English language direction. We experimented with two state-of-theart decoders: phrase-based and hierarchical-based decoders. Extensions to the decoders included phrase training (as opposed to heuristic phrase extraction) for the phrase-based decoder, and soft syntactic features for the hierarchical decoder. Additionally, we experimented with various rule-based and statistical-based segmenters for Arabic. Due to the different decoders and the different methodologies that we apply for segmentation, we expect that there will be complimentary variation in the results achieved by each system. The next step would be to exploit these variations and achieve better results by combining the systems. We try different strategies for system combination and report significant improvements over the best single system.

In this paper, we investigate different methodologies of Arabic segmentation for statistical machine translation by comparing a rule-based segmenter to different statistically-based segmenters. We also present a new method for segmentation that serves the need for a real-time translation system without impairing the translation accuracy.

RWTH’s system for the 2008 IWSLT evaluation consists of a combination of different phrase-based and hierarchical statistical machine translation systems. We participated in the translation tasks for the Chinese-to-English and Arabic-to-English language pairs. We investigated different preprocessing techniques, reordering methods for the phrase-based system, including reordering of speech lattices, and syntax-based enhancements for the hierarchical systems. We also tried the combination of the Arabic-to-English and Chinese-to-English outputs as an additional submission.