We present a framework to assess the sensitivity of Large Language Models (LLMs) to textually embedded social signals using an Appraisal Theory perspective. We report on an experiment that uses prompts encoding three dimensions of social signals: Affect, Judgment, and Appreciation. In response to the prompt, an LLM generates both an analysis (Insight) and a conversational Response, which are analyzed in terms of sensitivity to the signals. We quantitatively evaluate the output text through topical analysis of the Insight and predicted social intelligence scores of the Response in terms of empathy and emotional polarity. Key findings show that LLMs are more sensitive to positive signals. The personas impact Responses but not the Insight. We discuss how our framework can be extended to a broader set of social signals, personas, and scenarios to evaluate LLM behaviors under various conditions.

We present a generalizable classification approach that leverages Large Language Models (LLMs) to facilitate the detection of implicitly encoded social meaning in conversations. We design a multi-faceted prompt to extract a textual explanation of the reasoning that connects visible cues to underlying social meanings. These extracted explanations or rationales serve as augmentations to the conversational text to facilitate dialogue understanding and transfer. Our empirical results over 2,340 experimental settings demonstrate the significant positive impact of adding these rationales. Our findings hold true for in-domain classification, zero-shot, and few-shot domain transfer for two different social meaning detection tasks, each spanning two different corpora.

Recent research has demonstrated impressive generalization capabilities of several Knowledge Base Question Answering (KBQA) models on the GrailQA dataset. We inspect whether these models can generalize to other datasets in a zero-shot setting. We notice a significant drop in performance and investigate the causes for the same. We observe that the models are dependent not only on the structural complexity of the questions, but also on the linguistic styles of framing a question. Specifically, the linguistic dimensions corresponding to explicitness, readability, coherence, and grammaticality have a significant impact on the performance of state-of-the-art KBQA models. Overall our results showcase the brittleness of such models and the need for creating generalizable systems.

Large language models (LLMs) have recently reached an impressive level of linguistic capability, prompting comparisons with human language skills. However, there have been relatively few systematic inquiries into the linguistic capabilities of the latest generation of LLMs, and those studies that do exist (i) ignore the remarkable ability of humans to generalize, (ii) focus only on English, and (iii) investigate syntax or semantics and overlook other capabilities that lie at the heart of human language, like morphology. Here, we close these gaps by conducting the first rigorous analysis of the morphological capabilities of ChatGPT in four typologically varied languages (specifically, English, German, Tamil, and Turkish). We apply a version of Berko’s (1958) wug test to ChatGPT, using novel, uncontaminated datasets for the four examined languages. We find that ChatGPT massively underperforms purpose-built systems, particularly in English. Overall, our results—through the lens of morphology—cast a new light on the linguistic capabilities of ChatGPT, suggesting that claims of human-like language skills are premature and misleading.

Recent work has demonstrated the positive impact of incorporating linguistic representations as additional context and scaffolds on the in-domain performance of several NLP tasks. We extend this work by exploring the impact of linguistic representations on cross-domain performance in a few-shot transfer setting. An important question is whether linguistic representations enhance generalizability by providing features that function as cross-domain pivots. We focus on the task of relation extraction on three datasets of procedural text in two domains, cooking and materials science. Our approach augments a popular transformer-based architecture by alternately incorporating syntactic and semantic graphs constructed by freely available off-the-shelf tools. We examine their utility for enhancing generalization, and investigate whether earlier findings, e.g. that semantic representations can be more helpful than syntactic ones, extend to relation extraction in multiple domains. We find that while the inclusion of these graphs results in significantly higher performance in few-shot transfer, both types of graph exhibit roughly equivalent utility.

Previous studies on question answering over knowledge graphs have typically operated over a single knowledge graph (KG). This KG is assumed to be known a priori and is lever- aged similarly for all users’ queries during inference. However, such an assumption is not applicable to real-world settings, such as health- care, where one needs to handle queries of new users over unseen KGs during inference. Furthermore, privacy concerns and high computational costs render it infeasible to query the single KG that has information about all users while answering a specific user’s query. The above concerns motivate our question answer- ing setting over personalized knowledge graphs (PERKGQA) where each user has restricted access to their KG. We observe that current state-of-the-art KGQA methods that require learning prior node representations fare poorly. We propose two complementary approaches, PATHCBR and PATHRGCN for PERKGQA. The former is a simple non-parametric technique that employs case-based reasoning, while the latter is a parametric approach using graph neural networks. Our proposed methods circumvent learning prior representations, can generalize to unseen KGs, and outperform strong baselines on an academic and an internal dataset by 6.5% and 10.5%.

In this paper, we present our submission to the DialDoc shared task based on the MultiDoc2Dial dataset. MultiDoc2Dial is a conversational question answering dataset that grounds dialogues in multiple documents. The task involves grounding a user’s query in a document followed by generating an appropriate response. We propose several improvements over the baseline’s retriever-reader architecture to aid in modeling goal-oriented dialogues grounded in multiple documents. Our proposed approach employs sparse representations for passage retrieval, a passage re-ranker, the fusion-in-decoder architecture for generation, and a curriculum learning training paradigm. Our approach shows a 12 point improvement in BLEU score compared to the baseline RAG model.

Modelling persuasion strategies as predictors of task outcome has several real-world applications and has received considerable attention from the computational linguistics community. However, previous research has failed to account for the resisting strategies employed by an individual to foil such persuasion attempts. Grounded in prior literature in cognitive and social psychology, we propose a generalised framework for identifying resisting strategies in persuasive conversations. We instantiate our framework on two distinct datasets comprising persuasion and negotiation conversations. We also leverage a hierarchical sequence-labelling neural architecture to infer the aforementioned resisting strategies automatically. Our experiments reveal the asymmetry of power roles in non-collaborative goal-directed conversations and the benefits accrued from incorporating resisting strategies on the final conversation outcome. We also investigate the role of different resisting strategies on the conversation outcome and glean insights that corroborate with past findings. We also make the code and the dataset of this work publicly available at https://github.com/americast/resper.

In this paper, we discuss our submission for DialDoc subtask 1. The subtask requires systems to extract knowledge from FAQ-type documents vital to reply to a user’s query in a conversational setting. We experiment with pretraining a BERT-based question-answering model on different QA datasets from MRQA, as well as conversational QA datasets like CoQA and QuAC. Our results show that models pretrained on CoQA and QuAC perform better than their counterparts that are pretrained on MRQA datasets. Our results also indicate that adding more pretraining data does not necessarily result in improved performance. Our final model, which is an ensemble of AlBERT-XL pretrained on CoQA and QuAC independently, with the chosen answer having the highest average probability score, achieves an F1-Score of 70.9% on the official test-set.

Although a lot of research has been done on utilising Online Social Media during disasters, there exists no system for a specific task that is critical in a post-disaster scenario – identifying resource-needs and resource-availabilities in the disaster-affected region, coupled with their subsequent matching. To this end, we present NARMADA, a semi-automated platform which leverages the crowd-sourced information from social media posts for assisting post-disaster relief coordination efforts. The system employs Natural Language Processing and Information Retrieval techniques for identifying resource-needs and resource-availabilities from microblogs, extracting resources from the posts, and also matching the needs to suitable availabilities. The system is thus capable of facilitating the judicious management of resources during post-disaster relief operations.

The notion of face refers to the public self-image of an individual that emerges both from the individual’s own actions as well as from the interaction with others. Modeling face and understanding its state changes throughout a conversation is critical to the study of maintenance of basic human needs in and through interaction. Grounded in the politeness theory of Brown and Levinson (1978), we propose a generalized framework for modeling face acts in persuasion conversations, resulting in a reliable coding manual, an annotated corpus, and computational models. The framework reveals insights about differences in face act utilization between asymmetric roles in persuasion conversations. Using computational models, we are able to successfully identify face acts as well as predict a key conversational outcome (e.g. donation success). Finally, we model a latent representation of the conversational state to analyze the impact of predicted face acts on the probability of a positive conversational outcome and observe several correlations that corroborate previous findings.

In this paper we describe our submission for the task of Propaganda Span Identification in news articles. We introduce a BERT-BiLSTM based span-level propaganda classification model that identifies which token spans within the sentence are indicative of propaganda. The ”multi-granular” model incorporates linguistic knowledge at various levels of text granularity, including word, sentence and document level syntactic, semantic and pragmatic affect features, which significantly improve model performance, compared to its language-agnostic variant. To facilitate better representation learning, we also collect a corpus of 10k news articles, and use it for fine-tuning the model. The final model is a majority-voting ensemble which learns different propaganda class boundaries by leveraging different subsets of incorporated knowledge.

We present CL Scholar, the ACL Anthology knowledge graph miner to facilitate high-quality search and exploration of current research progress in the computational linguistics community. In contrast to previous works, periodically crawling, indexing and processing of new incoming articles is completely automated in the current system. CL Scholar utilizes both textual and network information for knowledge graph construction. As an additional novel initiative, CL Scholar supports more than 1200 scholarly natural language queries along with standard keyword-based search on constructed knowledge graph. It answers binary, statistical and list based natural language queries. The current system is deployed at http://cnerg.iitkgp.ac.in/aclakg. We also provide REST API support along with bulk download facility. Our code and data are available at https://github.com/CLScholar.