The emerging citation-based QA systems are gaining more attention especially in generative AI search applications. The importance of extracted knowledge provided to these systems is vital from both accuracy (completeness of information) and efficiency (extracting the information in a timely manner). In this regard, citation-based QA systems are suffering from two shortcomings. First, they usually rely only on web as a source of extracted knowledge and adding other external knowledge sources can hamper the efficiency of the system. Second, web-retrieved contents are usually obtained by some simple heuristics such as fixed length or breakpoints which might lead to splitting information into pieces. To mitigate these issues, we propose our enhanced web and efficient knowledge graph (KG) retrieval solution (EWEK-QA) to enrich the content of the extracted knowledge fed to the system. This has been done through designing an adaptive web retriever and incorporating KGs triples in an efficient manner. We demonstrate the effectiveness of over the open-source state-of-the-art (SoTA) web-based and KG baseline models using a comprehensive set of quantitative and human evaluation experiments. Our model is able to: first, improve the web-retriever baseline in terms of extracting more relevant passages (>20%), the coverage of answer span (>25%) and self containment (>35%); second, obtain and integrate KG triples into its pipeline very efficiently (by avoiding any LLM calls) to outperform the web-only and KG-only SoTA baselines significantly in 7 quantitative QA tasks and our human evaluation.

Reinforcement learning (RL) has emerged as a promising approach to fine-tune offline pretrained GPT-2 model in task-oriented dialogue (TOD) systems. In order to obtain human-like online interactions while extending the usage of RL, building pretrained user simulators (US) along with dialogue systems (DS) and facilitating jointly fine-tuning via RL becomes prevalent. However, joint training brings distributional shift problem caused by compounding exposure bias. Existing methods usually iterative update US and DS to ameliorate the ensued non-stationarity problem, which could lead to sub-optimal policy and less sample efficiency. To take a step further for tackling the problem, we introduce an Offline-to-oNline Co-Evolutional (ONCE) framework, which enables bias-aware concurrent joint update for RL-based fine-tuning whilst takes advantages from GPT-2 based end-to-end modeling on US and DS. Extensive experiments demonstrate that ONCE builds high-quality loops of policy learning and dialogues data collection, and achieves state-of-the-art online and offline evaluation results on MultiWOZ2.1 dataset. Opensourced code will be implemented with Mindspore (MS, 2022) and released on our homepage.