NLP models are used in a variety of critical social computing tasks, such as detecting sexist, racist, or otherwise hateful content. Therefore, it is imperative that these models are robust to spurious features. Past work has attempted to tackle such spurious features using training data augmentation, including Counterfactually Augmented Data (CADs). CADs introduce minimal changes to existing training data points and flip their labels; training on them may reduce model dependency on spurious features. However, manually generating CADs can be time-consuming and expensive. Hence in this work, we assess if this task can be automated using generative NLP models. We automatically generate CADs using Polyjuice, ChatGPT, and Flan-T5, and evaluate their usefulness in improving model robustness compared to manually-generated CADs. By testing both model performance on multiple out-of-domain test sets and individual data point efficacy, our results show that while manual CADs are still the most effective, CADs generated by ChatGPT come a close second. One key reason for the lower performance of automated methods is that the changes they introduce are often insufficient to flip the original label.

Counterfactually Augmented Data (CAD) aims to improve out-of-domain generalizability, an indicator of model robustness. The improvement is credited to promoting core features of the construct over spurious artifacts that happen to correlate with it. Yet, over-relying on core features may lead to unintended model bias. Especially, construct-driven CAD—perturbations of core features—may induce models to ignore the context in which core features are used. Here, we test models for sexism and hate speech detection on challenging data: non-hate and non-sexist usage of identity and gendered terms. On these hard cases, models trained on CAD, especially construct-driven CAD, show higher false positive rates than models trained on the original, unperturbed data. Using a diverse set of CAD—construct-driven and construct-agnostic—reduces such unintended bias.

As NLP models are increasingly deployed in socially situated settings such as online abusive content detection, it is crucial to ensure that these models are robust. One way of improving model robustness is to generate counterfactually augmented data (CAD) for training models that can better learn to distinguish between core features and data artifacts. While models trained on this type of data have shown promising out-of-domain generalizability, it is still unclear what the sources of such improvements are. We investigate the benefits of CAD for social NLP models by focusing on three social computing constructs — sentiment, sexism, and hate speech. Assessing the performance of models trained with and without CAD across different types of datasets, we find that while models trained on CAD show lower in-domain performance, they generalize better out-of-domain. We unpack this apparent discrepancy using machine explanations and find that CAD reduces model reliance on spurious features. Leveraging a novel typology of CAD to analyze their relationship with model performance, we find that CAD which acts on the construct directly or a diverse set of CAD leads to higher performance.

Social media sites like Twitter possess the potential to complement surveys that measure political opinions and, more specifically, political actors’ approval. However, new challenges related to the reliability and validity of social-media-based estimates arise. Various sentiment analysis and stance detection methods have been developed and used in previous research to measure users’ political opinions based on their content on social media. In this work, we attempt to gauge the efficacy of untargeted sentiment, targeted sentiment, and stance detection methods in labeling various political actors’ approval by benchmarking them across several datasets. We also contrast the performance of these pretrained methods that can be used in an off-the-shelf (OTS) manner against a set of models trained on minimal custom data. We find that OTS methods have low generalizability on unseen and familiar targets, while low-resource custom models are more robust. Our work sheds light on the strengths and limitations of existing methods proposed for understanding politicians’ approval from tweets.