Modeling multi-party conversations (MPCs) with graph neural networks has been proven effective at capturing complicated and graphical information flows. However, existing methods rely heavily on the necessary addressee labels and can only be applied to an ideal setting where each utterance must be tagged with an “@” or other equivalent addressee label. To study the scarcity of addressee labels which is a common issue in MPCs, we propose MADNet that maximizes addressee deduction expectation in heterogeneous graph neural networks for MPC generation. Given an MPC with a few addressee labels missing, existing methods fail to build a consecutively connected conversation graph, but only a few separate conversation fragments instead. To ensure message passing between these conversation fragments, four additional types of latent edges are designed to complete a fully-connected graph. Besides, to optimize the edge-type-dependent message passing for those utterances without addressee labels, an Expectation-Maximization-based method that iteratively generates silver addressee labels (E step), and optimizes the quality of generated responses (M step), is designed. Experimental results on two Ubuntu IRC channel benchmarks show that MADNet outperforms various baseline models on the task of MPC generation, especially under the more common and challenging setting where part of addressee labels are missing.

Intent recognition is critical for task-oriented dialogue systems. However, for emerging domains and new services, it is difficult to accurately identify the key intent of a conversation due to time-consuming data annotation and comparatively poor model transferability. Therefore, the automatic induction of dialogue intention is very important for intelligent dialogue systems. This paper presents our solution to Track 2 of Intent Induction from Conversations for Task-Oriented Dialogue at the Eleventh Dialogue System Technology Challenge (DSTC11). The essence of intention clustering lies in distinguishing the representation of different dialogue utterances. The key to automatic intention induction is that, for any given set of new data, the sentence representation obtained by the model can be well distinguished from different labels. Therefore, we propose a multi-stage coarse-to-fine contrastive learning model training scheme including unsupervised contrastive learning pre-training, supervised contrastive learning pre-training, and fine-tuning with joint contrastive learning and clustering to obtain a better dialogue utterance representation model for the clustering task. In the released DSTC11 Track 2 evaluation results, our proposed system ranked first on both of the two subtasks of this Track.