Large language models (LLMs) are increasingly prevalent in conversational systems due to their advanced understanding and generative capabilities in general contexts. However, their effectiveness in task-oriented dialogues (TOD), which requires not only response generation but also effective dialogue state tracking (DST) within specific tasks and domains, remains less satisfying. In this work, we propose a novel approach FnCTOD for solving DST with LLMs through function calling. This method improves zero-shot DST, allowing adaptation to diverse domains without extensive data collection or model tuning. Our experimental results demonstrate that our approach achieves exceptional performance with both modestly sized open-source and also proprietary LLMs: with in-context prompting it enables various 7B or 13B parameter models to surpass the previous state-of-the-art (SOTA) achieved by ChatGPT, and improves ChatGPT’s performance beating the SOTA by 5.6% average joint goal accuracy (JGA). Individual model results for GPT-3.5 and GPT-4 are boosted by 4.8% and 14%, respectively. We also show that by fine-tuning on a small collection of diverse task-oriented dialogues, we can equip modestly sized models, specifically a 13B parameter LLaMA2-Chat model, with function-calling capabilities and DST performance comparable to ChatGPT while maintaining their chat capabilities. We have made the code publicly available at https://github.com/facebookresearch/FnCTOD.

While large pre-trained language models accumulate a lot of knowledge in their parameters, it has been demonstrated that augmenting it with non-parametric retrieval-based memory has a number of benefits ranging from improved accuracy to data efficiency for knowledge-focused tasks such as question answering. In this work, we apply retrieval-based modeling ideas to the challenging complex task of multi-domain task-oriented semantic parsing for conversational assistants. Our technique, RetroNLU, extends a sequence-to-sequence model architecture with a retrieval component, which is used to retrieve existing similar samples and present them as an additional context to the model. In particular, we analyze two settings, where we augment an input with (a) retrieved nearest neighbor utterances (utterance-nn), and (b) ground-truth semantic parses of nearest neighbor utterances (semparse-nn). Our technique outperforms the baseline method by 1.5% absolute macro-F1, especially at the low resource setting, matching the baseline model accuracy with only 40% of the complete data. Furthermore, we analyse the quality, model sensitivity, and performance of the nearest neighbor retrieval component’s for semantic parses of varied utterance complexity.