Extractive Summarization Method for Contact Center Dialogues based on Call Logs
Akihiro Tamura, Kai Ishikawa, Masahiro Saikou, Masaaki Tsuchida
- Anthology ID:
- I11-1056
- Volume:
- Proceedings of 5th International Joint Conference on Natural Language Processing
- Month:
- November
- Year:
- 2011
- Address:
- Chiang Mai, Thailand
- Editors:
- Haifeng Wang, David Yarowsky
- Venue:
- IJCNLP
- SIG:
- Publisher:
- Asian Federation of Natural Language Processing
- Note:
- Pages:
- 500–508
- Language:
- URL:
- https://aclanthology.org/I11-1056
- DOI:
- Cite (ACL):
- Akihiro Tamura, Kai Ishikawa, Masahiro Saikou, and Masaaki Tsuchida. 2011. Extractive Summarization Method for Contact Center Dialogues based on Call Logs. In Proceedings of 5th International Joint Conference on Natural Language Processing, pages 500–508, Chiang Mai, Thailand. Asian Federation of Natural Language Processing.
- Cite (Informal):
- Extractive Summarization Method for Contact Center Dialogues based on Call Logs (Tamura et al., IJCNLP 2011)
- PDF:
- https://preview.aclanthology.org/nschneid-patch-4/I11-1056.pdf