Collection and Analysis of Dialogues Provided by Two Speakers Acting as One
Tsunehiro Arimoto, Ryuichiro Higashinaka, Kou Tanaka, Takahito Kawanishi, Hiroaki Sugiyama, Hiroshi Sawada, Hiroshi Ishiguro
Abstract
We are studying a cooperation style where multiple speakers can provide both advanced dialogue services and operator education. We focus on a style in which two operators interact with a user by pretending to be a single operator. For two operators to effectively act as one, each must adjust his/her conversational content and timing to the other. In the process, we expect each operator to experience the conversational content of his/her partner as if it were his/her own, creating efficient and effective learning of the other’s skill. We analyzed this educational effect and examined whether dialogue services can be successfully provided by collecting travel guidance dialogue data from operators who give travel information to users. In this paper, we report our preliminary results on dialogue content and user satisfaction of operators and users.- Anthology ID:
- 2020.sigdial-1.39
- Volume:
- Proceedings of the 21th Annual Meeting of the Special Interest Group on Discourse and Dialogue
- Month:
- July
- Year:
- 2020
- Address:
- 1st virtual meeting
- Editors:
- Olivier Pietquin, Smaranda Muresan, Vivian Chen, Casey Kennington, David Vandyke, Nina Dethlefs, Koji Inoue, Erik Ekstedt, Stefan Ultes
- Venue:
- SIGDIAL
- SIG:
- SIGDIAL
- Publisher:
- Association for Computational Linguistics
- Note:
- Pages:
- 323–328
- Language:
- URL:
- https://aclanthology.org/2020.sigdial-1.39
- DOI:
- 10.18653/v1/2020.sigdial-1.39
- Cite (ACL):
- Tsunehiro Arimoto, Ryuichiro Higashinaka, Kou Tanaka, Takahito Kawanishi, Hiroaki Sugiyama, Hiroshi Sawada, and Hiroshi Ishiguro. 2020. Collection and Analysis of Dialogues Provided by Two Speakers Acting as One. In Proceedings of the 21th Annual Meeting of the Special Interest Group on Discourse and Dialogue, pages 323–328, 1st virtual meeting. Association for Computational Linguistics.
- Cite (Informal):
- Collection and Analysis of Dialogues Provided by Two Speakers Acting as One (Arimoto et al., SIGDIAL 2020)
- PDF:
- https://preview.aclanthology.org/nschneid-patch-4/2020.sigdial-1.39.pdf