Abstract
Effective, professional and socially competent dialogue of health care providers with their patients is essential to best practice in medicine. To identify, categorize and quantify salient features of patient-provider communication, to model interactive processes in medical encounters and to design digital interactive medical services, two important instruments have been developed: (1) medical interaction analysis systems with the Roter Interaction Analysis System (RIAS) as the most widely used by medical practitioners and (2) dialogue act annotation schemes with ISO 24617-2 as a multidimensional taxonomy of interoperable semantic concepts widely used for corpus annotation and dialogue systems design. Neither instrument fits all purposes. In this paper, we perform a systematic comparative analysis of the categories defined in the RIAS and ISO taxonomies. Overcoming the deficiencies and gaps that were found, we propose a number of extensions to the ISO annotation scheme, making it a powerful analytical and modelling instrument for the analysis, modelling and assessment of medical communication.- Anthology ID:
- 2020.isa-1.9
- Volume:
- Proceedings of the 16th Joint ACL-ISO Workshop on Interoperable Semantic Annotation
- Month:
- May
- Year:
- 2020
- Address:
- Marseille
- Editor:
- Harry Bunt
- Venue:
- ISA
- SIG:
- Publisher:
- European Language Resources Association
- Note:
- Pages:
- 75–87
- Language:
- English
- URL:
- https://aclanthology.org/2020.isa-1.9
- DOI:
- Cite (ACL):
- Volha Petukhova and Harry Bunt. 2020. Adapting the ISO 24617-2 Dialogue Act Annotation Scheme for Modelling Medical Consultations. In Proceedings of the 16th Joint ACL-ISO Workshop on Interoperable Semantic Annotation, pages 75–87, Marseille. European Language Resources Association.
- Cite (Informal):
- Adapting the ISO 24617-2 Dialogue Act Annotation Scheme for Modelling Medical Consultations (Petukhova & Bunt, ISA 2020)
- PDF:
- https://preview.aclanthology.org/nschneid-patch-4/2020.isa-1.9.pdf