Intent recognition is critical for task-oriented dialogue systems. However, for emerging domains and new services, it is difficult to accurately identify the key intent of a conversation due to time-consuming data annotation and comparatively poor model transferability. Therefore, the automatic induction of dialogue intention is very important for intelligent dialogue systems. This paper presents our solution to Track 2 of Intent Induction from Conversations for Task-Oriented Dialogue at the Eleventh Dialogue System Technology Challenge (DSTC11). The essence of intention clustering lies in distinguishing the representation of different dialogue utterances. The key to automatic intention induction is that, for any given set of new data, the sentence representation obtained by the model can be well distinguished from different labels. Therefore, we propose a multi-stage coarse-to-fine contrastive learning model training scheme including unsupervised contrastive learning pre-training, supervised contrastive learning pre-training, and fine-tuning with joint contrastive learning and clustering to obtain a better dialogue utterance representation model for the clustering task. In the released DSTC11 Track 2 evaluation results, our proposed system ranked first on both of the two subtasks of this Track.

Speaker identification in novel dialogues can be widely applied to various downstream tasks, such as producing multi-speaker audiobooks and converting novels into scripts. However, existing state-of-the-art methods are limited to handling explicit narrative patterns like “Tom said, '...'", unable to thoroughly understand long-range contexts and to deal with complex cases. To this end, we propose a framework named SPC, which identifies implicit speakers in novels via symbolization, prompt, and classification. First, SPC symbolizes the mentions of candidate speakers to construct a unified label set. Then, by inserting a prompt we re-formulate speaker identification as a classification task to minimize the gap between the training objectives of speaker identification and the pre-training task. Two auxiliary tasks are also introduced in SPC to enhance long-range context understanding. Experimental results show that SPC outperforms previous methods by a large margin of 4.8% accuracy on the web novel collection, which reduces 47% of speaker identification errors, and also outperforms the emerging ChatGPT. In addition, SPC is more accurate in implicit speaker identification cases that require long-range context semantic understanding.

Large Language Models (LLMs) have emerged as influential instruments within the realm of natural language processing; nevertheless, their capacity to handle multi-party conversations (MPCs) – a scenario marked by the presence of multiple interlocutors involved in intricate information exchanges – remains uncharted. In this paper, we delve into the potential of generative LLMs such as ChatGPT and GPT-4 within the context of MPCs. An empirical analysis is conducted to assess the zero-shot learning capabilities of ChatGPT and GPT-4 by subjecting them to evaluation across three MPC datasets that encompass five representative tasks. The findings reveal that ChatGPT’s performance on a number of evaluated MPC tasks leaves much to be desired, whilst GPT-4’s results portend a promising future. Additionally, we endeavor to bolster performance through the incorporation of MPC structures, encompassing both speaker and addressee architecture. This study provides an exhaustive evaluation and analysis of applying generative LLMs to MPCs, casting a light upon the conception and creation of increasingly effective and robust MPC agents. Concurrently, this work underscores the challenges implicit in the utilization of LLMs for MPCs, such as deciphering graphical information flows and generating stylistically consistent responses.

This paper describes the system developed by the USTC-NELSLIP team for SemEval-2023 Task 2 Multilingual Complex Named Entity Recognition (MultiCoNER II). We propose a method named Statistical Construction and Dual Adaptation of Gazetteer (SCDAG) for Multilingual Complex NER. The method first utilizes a statistics-based approach to construct a gazetteer. Secondly, the representations of gazetteer networks and language models are adapted by minimizing the KL divergence between them at the sentence-level and entity-level. Finally, these two networks are then integrated for supervised named entity recognition (NER) training. The proposed method is applied to several state-of-the-art Transformer-based NER models with a gazetteer built from Wikidata, and shows great generalization ability across them. The final predictions are derived from an ensemble of these trained models. Experimental results and detailed analysis verify the effectiveness of the proposed method. The official results show that our system ranked 1st on one track (Hindi) in this task.

Modeling multi-party conversations (MPCs) with graph neural networks has been proven effective at capturing complicated and graphical information flows. However, existing methods rely heavily on the necessary addressee labels and can only be applied to an ideal setting where each utterance must be tagged with an “@” or other equivalent addressee label. To study the scarcity of addressee labels which is a common issue in MPCs, we propose MADNet that maximizes addressee deduction expectation in heterogeneous graph neural networks for MPC generation. Given an MPC with a few addressee labels missing, existing methods fail to build a consecutively connected conversation graph, but only a few separate conversation fragments instead. To ensure message passing between these conversation fragments, four additional types of latent edges are designed to complete a fully-connected graph. Besides, to optimize the edge-type-dependent message passing for those utterances without addressee labels, an Expectation-Maximization-based method that iteratively generates silver addressee labels (E step), and optimizes the quality of generated responses (M step), is designed. Experimental results on two Ubuntu IRC channel benchmarks show that MADNet outperforms various baseline models on the task of MPC generation, especially under the more common and challenging setting where part of addressee labels are missing.

Addressing the issues of who saying what to whom in multi-party conversations (MPCs) has recently attracted a lot of research attention. However, existing methods on MPC understanding typically embed interlocutors and utterances into sequential information flows, or utilize only the superficial of inherent graph structures in MPCs. To this end, we present a plug-and-play and lightweight method named graph-induced fine-tuning (GIFT) which can adapt various Transformer-based pre-trained language models (PLMs) for universal MPC understanding. In detail, the full and equivalent connections among utterances in regular Transformer ignore the sparse but distinctive dependency of an utterance on another in MPCs. To distinguish different relationships between utterances, four types of edges are designed to integrate graph-induced signals into attention mechanisms to refine PLMs originally designed for processing sequential texts. We evaluate GIFT by implementing it into three PLMs, and test the performance on three downstream tasks including addressee recognition, speaker identification and response selection. Experimental results show that GIFT can significantly improve the performance of three PLMs on three downstream tasks and two benchmarks with only 4 additional parameters per encoding layer, achieving new state-of-the-art performance on MPC understanding.

Recently, various response generation models for two-party conversations have achieved impressive improvements, but less effort has been paid to multi-party conversations (MPCs) which are more practical and complicated. Compared with a two-party conversation where a dialogue context is a sequence of utterances, building a response generation model for MPCs is more challenging, since there exist complicated context structures and the generated responses heavily rely on both interlocutors (i.e., speaker and addressee) and history utterances. To address these challenges, we present HeterMPC, a heterogeneous graph-based neural network for response generation in MPCs which models the semantics of utterances and interlocutors simultaneously with two types of nodes in a graph. Besides, we also design six types of meta relations with node-edge-type-dependent parameters to characterize the heterogeneous interactions within the graph. Through multi-hop updating, HeterMPC can adequately utilize the structural knowledge of conversations for response generation. Experimental results on the Ubuntu Internet Relay Chat (IRC) channel benchmark show that HeterMPC outperforms various baseline models for response generation in MPCs.

Generating natural and informative texts has been a long-standing problem in NLP. Much effort has been dedicated into incorporating pre-trained language models (PLMs) with various open-world knowledge, such as knowledge graphs or wiki pages. However, their ability to access and manipulate the task-specific knowledge is still limited on downstream tasks, as this type of knowledge is usually not well covered in PLMs and is hard to acquire. To address the problem, we propose augmenting TExt Generation via Task-specific and Open-world Knowledge (TegTok) in a unified framework. Our model selects knowledge entries from two types of knowledge sources through dense retrieval and then injects them into the input encoding and output decoding stages respectively on the basis of PLMs. With the help of these two types of knowledge, our model can learn what and how to generate. Experiments on two text generation tasks of dialogue generation and question generation, and on two datasets show that our method achieves better performance than various baseline models.

When multiple conversations occur simultaneously, a listener must decide which conversation each utterance is part of in order to interpret and respond to it appropriately. This task is referred as dialogue disentanglement. A significant drawback of previous studies on disentanglement lies in that they only focus on pair-wise relationships between utterances while neglecting the conversation structure which is important for conversation structure modeling. In this paper, we propose a hierarchical model, named Dialogue BERT (DIALBERT), which integrates the local and global semantics in the context range by using BERT to encode each message-pair and using BiLSTM to aggregate the chronological context information into the output of BERT. In order to integrate the conversation structure information into the model, two types of loss of conversation-structure loss and tree-structure loss are designed. In this way, our model can implicitly learn and leverage the conversation structures without being restricted to the lack of explicit access to such structures during the inference stage. Experimental results on two large datasets show that our method outperforms previous methods by substantial margins, achieving great performance on dialogue disentanglement.

Zero-shot cross-lingual named entity recognition (NER) aims at transferring knowledge from annotated and rich-resource data in source languages to unlabeled and lean-resource data in target languages. Existing mainstream methods based on the teacher-student distillation framework ignore the rich and complementary information lying in the intermediate layers of pre-trained language models, and domain-invariant information is easily lost during transfer. In this study, a mixture of short-channel distillers (MSD) method is proposed to fully interact the rich hierarchical information in the teacher model and to transfer knowledge to the student model sufficiently and efficiently. Concretely, a multi-channel distillation framework is designed for sufficient information transfer by aggregating multiple distillers as a mixture. Besides, an unsupervised method adopting parallel domain adaptation is proposed to shorten the channels between the teacher and student models to preserve domain-invariant features. Experiments on four datasets across nine languages demonstrate that the proposed method achieves new state-of-the-art performance on zero-shot cross-lingual NER and shows great generalization and compatibility across languages and fields.

Personas are useful for dialogue response prediction. However, the personas used in current studies are pre-defined and hard to obtain before a conversation. To tackle this issue, we study a new task, named Speaker Persona Detection (SPD), which aims to detect speaker personas based on the plain conversational text. In this task, a best-matched persona is searched out from candidates given the conversational text. This is a many-to-many semantic matching task because both contexts and personas in SPD are composed of multiple sentences. The long-term dependency and the dynamic redundancy among these sentences increase the difficulty of this task. We build a dataset for SPD, dubbed as Persona Match on Persona-Chat (PMPC). Furthermore, we evaluate several baseline models and propose utterance-to-profile (U2P) matching networks for this task. The U2P models operate at a fine granularity which treat both contexts and personas as sets of multiple sequences. Then, each sequence pair is scored and an interpretable overall score is obtained for a context-persona pair through aggregation. Evaluation results show that the U2P models outperform their baseline counterparts significantly.

Recently, various neural models for multi-party conversation (MPC) have achieved impressive improvements on a variety of tasks such as addressee recognition, speaker identification and response prediction. However, these existing methods on MPC usually represent interlocutors and utterances individually and ignore the inherent complicated structure in MPC which may provide crucial interlocutor and utterance semantics and would enhance the conversation understanding process. To this end, we present MPC-BERT, a pre-trained model for MPC understanding that considers learning who says what to whom in a unified model with several elaborated self-supervised tasks. Particularly, these tasks can be generally categorized into (1) interlocutor structure modeling including reply-to utterance recognition, identical speaker searching and pointer consistency distinction, and (2) utterance semantics modeling including masked shared utterance restoration and shared node detection. We evaluate MPC-BERT on three downstream tasks including addressee recognition, speaker identification and response selection. Experimental results show that MPC-BERT outperforms previous methods by large margins and achieves new state-of-the-art performance on all three downstream tasks at two benchmarks.

The challenges of building knowledge-grounded retrieval-based chatbots lie in how to ground a conversation on its background knowledge and how to match response candidates with both context and knowledge simultaneously. This paper proposes a method named Filtering before Iteratively REferring (FIRE) for this task. In this method, a context filter and a knowledge filter are first built, which derive knowledge-aware context representations and context-aware knowledge representations respectively by global and bidirectional attention. Besides, the entries irrelevant to the conversation are discarded by the knowledge filter. After that, iteratively referring is performed between context and response representations as well as between knowledge and response representations, in order to collect deep matching features for scoring response candidates. Experimental results show that FIRE outperforms previous methods by margins larger than 2.8% and 4.1% on the PERSONA-CHAT dataset with original and revised personas respectively, and margins larger than 3.1% on the CMU_DoG dataset in terms of top-1 accuracy. We also show that FIRE is more interpretable by visualizing the knowledge grounding process.

This paper proposes a dually interactive matching network (DIM) for presenting the personalities of dialogue agents in retrieval-based chatbots. This model develops from the interactive matching network (IMN) which models the matching degree between a context composed of multiple utterances and a response candidate. Compared with previous persona fusion approach which enhances the representation of a context by calculating its similarity with a given persona, the DIM model adopts a dual matching architecture, which performs interactive matching between responses and contexts and between responses and personas respectively for ranking response candidates. Experimental results on PERSONA-CHAT dataset show that the DIM model outperforms its baseline model, i.e., IMN with persona fusion, by a margin of 14.5% and outperforms the present state-of-the-art model by a margin of 27.7% in terms of top-1 accuracy hits@1.