How Much Do Robots Understand Rudeness? Challenges in Human-Robot Interaction

Michael Andrew Orme, Yanchao Yu, Zhiyuan Tan

Abstract
This paper concerns the pressing need to understand and manage inappropriate language within the evolving human-robot interaction (HRI) landscape. As intelligent systems and robots transition from controlled laboratory settings to everyday households, the demand for polite and culturally sensitive conversational abilities becomes paramount, especially for younger individuals. This study explores data cleaning methods, focussing on rudeness and contextual similarity, to identify and mitigate inappropriate language in real-time interactions. State-of-the-art natural language models are also evaluated for their proficiency in discerning rudeness. This multifaceted investigation highlights the challenges of handling inappropriate language, including its tendency to hide within idiomatic expressions and its context-dependent nature. This study will further contribute to the future development of AI systems capable of engaging in intelligent conversations and upholding the values of courtesy and respect across diverse cultural and generational boundaries.
Anthology ID:
2024.lrec-main.723
Volume:
Proceedings of the 2024 Joint International Conference on Computational Linguistics, Language Resources and Evaluation (LREC-COLING 2024)
Month:
May
Year:
2024
Address:
Torino, Italia
Editors:
Nicoletta Calzolari, Min-Yen Kan, Veronique Hoste, Alessandro Lenci, Sakriani Sakti, Nianwen Xue
Venues:
LREC | COLING
SIG:
Publisher:
ELRA and ICCL
Note:
Pages:
8247–8257
Language:
URL:
https://aclanthology.org/2024.lrec-main.723
DOI:
Bibkey:
Cite (ACL):
Michael Andrew Orme, Yanchao Yu, and Zhiyuan Tan. 2024. How Much Do Robots Understand Rudeness? Challenges in Human-Robot Interaction. In Proceedings of the 2024 Joint International Conference on Computational Linguistics, Language Resources and Evaluation (LREC-COLING 2024), pages 8247–8257, Torino, Italia. ELRA and ICCL.
Cite (Informal):
How Much Do Robots Understand Rudeness? Challenges in Human-Robot Interaction (Orme et al., LREC-COLING 2024)
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