Cross-lingual transfer of language models trained on high-resource languages like English has been widely studied for many NLP tasks, but focus on conversational tasks has been rather limited. This is partly due to the high cost of obtaining non-English conversational data, which results in limited coverage. In this work, we introduce for cross-lingual alignment pretraining, a parallel and large-scale multilingual conversation dataset that we created by translating the English-only Schema-Guided Dialogue (SGD) dataset (Rastogi et al., 2020) into 105 other languages. XSGD contains about 330k utterances per language. To facilitate aligned cross-lingual representations, we develop an efficient prompt-tuning-based method for learning alignment prompts. We also investigate two different classifiers: NLI-based and vanilla classifiers, and test cross-lingual capability enabled by the aligned prompts. We evaluate our model’s cross-lingual generalization capabilities on two conversation tasks: slot-filling and intent classification. Our results demonstrate strong and efficient modeling ability of NLI-based classifiers and the large cross-lingual transfer improvements achieved by our aligned prompts, particularly in few-shot settings. We also conduct studies on large language models (LLMs) such as text-davinci-003 and ChatGPT in both zero- and few-shot settings. While LLMs exhibit impressive performance in English, their cross-lingual capabilities in other languages, particularly low-resource ones, are limited.

Hallucination is a known issue for neural abstractive summarization models. Recent work suggests that the degree of hallucination may depend on factual errors in the training data. In this work, we propose a new method called Contrastive Parameter Ensembling (CaPE) to use training data more effectively, utilizing variations in noise in training samples to reduce hallucination. Starting with a base model fine-tuned on an entire dataset, we additionally train expert and anti-expert models on clean and noisy subsets of the data, respectively. We then adjust the parameters of the base model by adding (subtracting) the parameters of the expert (anti-expert), advancing the recent work on additive parameter ensembling approaches. Trained on a much smaller data subset, expert and anti-expert models only fractionally (<14%) increases the total training time. Further, CaPE uses parameter ensembling and does not increase the inference time. Experimental results show that CaPE improves performance across different automatic factual metrics and human evaluation, with a maximum improvement of 16.69% and 15.38% on summary-level dependency-arc entailment accuracy for the XSUM and CNN/DM datasets. The CaPE model performs comparably to the base model on metrics of informativeness such as ROUGE.

Prompt tuning has been proven to be successful on various tasks by incorporating a small number of trainable parameters while freezing large pre-trained language models (PLMs). However, it is still unsettled how to generate more proper prompts for any individual examples and how to extend prompt tuning to multi-task learning scenarios by leveraging cross-task features. To address these challenges, we propose a token-wise prompt tuning (TPT), in which a bank of finer-grained soft prompt tokens is built for multi-task learning by memory network. The tokens are retrieved from the bank against an input example and assembled to an instance-dependent prompt. Extensive experimental results on 14 datasets demonstrated that the models enhanced by our TPT performed far better than full parameter fine-tuned models and achieved state-of-the-art by tuning only 0.035% parameters.

Existing studies addressing gender bias of pre-trained language models, usually build a small gender-neutral data set and conduct a second phase pre-training on the model with such data. However, given the limited size and concentrated focus of the gender-neutral data, catastrophic forgetting would occur during second-phase pre-training. Forgetting information in the original training data may damage the model’s downstream performance by a large margin. In this work, we empirically show that catastrophic forgetting occurs in such methods by evaluating them with general NLP tasks in GLUE. Then, we propose a new method, GEnder Equality Prompt (GEEP), to improve gender fairness of pre-trained models with less forgetting. GEEP freezes the pre-trained model and learns gender-related prompts with gender-neutral data. Empirical results show that GEEP not only achieves SOTA performances on gender fairness tasks, but also forgets less and performs better on GLUE by a large margin.

Question generation (QGen) models are often evaluated with standardized NLG metrics that are based on n-gram overlap. In this paper, we measure whether these metric improvements translate to gains in a practical setting, focusing on the use case of helping teachers automate the generation of reading comprehension quizzes. In our study, teachers building a quiz receive question suggestions, which they can either accept or refuse with a reason. Even though we find that recent progress in QGen leads to a significant increase in question acceptance rates, there is still large room for improvement, with the best model having only 68.4% of its questions accepted by the ten teachers who participated in our study. We then leverage the annotations we collected to analyze standard NLG metrics and find that model performance has reached projected upper-bounds, suggesting new automatic metrics are needed to guide QGen research forward.

Sentiment analysis is an important task in natural language processing. In recent works, pre-trained language models are often used to achieve state-of-the-art results, especially when training data is scarce. It is common to fine-tune on the downstream task, usually by adding task-specific layers on top of the model. In this paper, we focus on aspect-based sentiment analysis, which involves extracting aspect term, category, and predicting their corresponding polarities. In particular, we are interested in few-shot settings. We propose to reformulate the extraction and prediction tasks into the sequence generation task, using a generative language model with unidirectional attention (GPT2 is used unless stated otherwise). This way, the model learns to accomplish the tasks via language generation without the need of training task-specific layers. Our evaluation results on the single-task polarity prediction show that our approach outperforms the previous state-of-the-art (based on BERT) on average performance by a large margins in few-shot and full-shot settings. More importantly, our generative approach significantly reduces the model variance caused by low-resource data. We further demonstrate that the proposed generative language model can handle joint and multi-task settings, unlike previous work. We observe that the proposed sequence generation method achieves further improved performances on polarity prediction when the model is trained via joint and multi-task settings. Further evaluation on similar sentiment analysis datasets, SST-2, SST-5 and OOS intent detection validates the superiority and noise robustness of generative language model in few-shot settings.

Query-focused summarization (QFS) aims to produce summaries that answer particular questions of interest, enabling greater user control and personalization. While recently released datasets, such as QMSum or AQuaMuSe, facilitate research efforts in QFS, the field lacks a comprehensive study of the broad space of applicable modeling methods. In this paper we conduct a systematic exploration of neural approaches to QFS, considering two general classes of methods: two-stage extractive-abstractive solutions and end-to-end models. Within those categories, we investigate existing models and explore strategies for transfer learning. We also present two modeling extensions that achieve state-of-the-art performance on the QMSum dataset, up to a margin of 3.38 ROUGE-1, 3.72 ROUGE2, and 3.28 ROUGE-L when combined with transfer learning strategies. Results from human evaluation suggest that the best models produce more comprehensive and factually consistent summaries compared to a baseline model. Code and checkpoints are made publicly available: https://github.com/salesforce/query-focused-sum.

Asking good questions is an essential ability for both human and machine intelligence. However, existing neural question generation approaches mainly focus on short factoid type of answers. In this paper, we introduce a neural question generator, MixQG, to bridge this gap. We combine nine question answering datasets with diverse answer types, including yes/no, multiple-choice, extractive, and abstractive answers, to train a single generative model. We show with empirical results that our model outperforms existing work in both seen and unseen domains, and can generate questions with different cognitive levels when conditioned on different answer types. We run a human evaluation study to assess the quality of generated questions and find that MixQG outperforms the next best model by 10%. Our code and model checkpoints will be released and integrated with the HuggingFace library to facilitate various downstream applications.

Fact-checking is an essential tool to mitigate the spread of misinformation and disinformation. We introduce the task of fact-checking in dialogue, which is a relatively unexplored area. We construct DialFact, a testing benchmark dataset of 22,245 annotated conversational claims, paired with pieces of evidence from Wikipedia. There are three sub-tasks in DialFact: 1) Verifiable claim detection task distinguishes whether a response carries verifiable factual information; 2) Evidence retrieval task retrieves the most relevant Wikipedia snippets as evidence; 3) Claim verification task predicts a dialogue response to be supported, refuted, or not enough information. We found that existing fact-checking models trained on non-dialogue data like FEVER fail to perform well on our task, and thus, we propose a simple yet data-efficient solution to effectively improve fact-checking performance in dialogue. We point out unique challenges in DialFact such as handling the colloquialisms, coreferences, and retrieval ambiguities in the error analysis to shed light on future research in this direction.

This paper introduces QAConv, a new question answering (QA) dataset that uses conversations as a knowledge source. We focus on informative conversations, including business emails, panel discussions, and work channels. Unlike open-domain and task-oriented dialogues, these conversations are usually long, complex, asynchronous, and involve strong domain knowledge. In total, we collect 34,608 QA pairs from 10,259 selected conversations with both human-written and machine-generated questions. We use a question generator and a dialogue summarizer as auxiliary tools to collect and recommend questions. The dataset has two testing scenarios: chunk mode and full mode, depending on whether the grounded partial conversation is provided or retrieved. Experimental results show that state-of-the-art pretrained QA systems have limited zero-shot performance and tend to predict our questions as unanswerable. Our dataset provides a new training and evaluation testbed to facilitate QA on conversations research.

Factual consistency is an essential quality of text summarization models in practical settings. Existing work in evaluating this dimension can be broadly categorized into two lines of research, entailment-based and question answering (QA)-based metrics, and different experimental setups often lead to contrasting conclusions as to which paradigm performs the best. In this work, we conduct an extensive comparison of entailment and QA-based metrics, demonstrating that carefully choosing the components of a QA-based metric, especially question generation and answerability classification, is critical to performance. Building on those insights, we propose an optimized metric, which we call QAFactEval, that leads to a 14% average improvement over previous QA-based metrics on the SummaC factual consistency benchmark, and also outperforms the best-performing entailment-based metric. Moreover, we find that QA-based and entailment-based metrics can offer complementary signals and be combined into a single metric for a further performance boost.

Summarization systems make numerous “decisions” about summary properties during inference, e.g. degree of copying, specificity and length of outputs, etc. However, these are implicitly encoded within model parameters and specific styles cannot be enforced. To address this, we introduce HydraSum, a new summarization architecture that extends the single decoder framework of current models to a mixture-of-experts version with multiple decoders. We show that HydraSum’s multiple decoders automatically learn contrasting summary styles when trained under the standard training objective without any extra supervision. Through experiments on three summarization datasets (CNN, Newsroom and XSum), we show that HydraSum provides a simple mechanism to obtain stylistically-diverse summaries by sampling from either individual decoders or their mixtures, outperforming baseline models. Finally, we demonstrate that a small modification to the gating strategy during training can enforce an even stricter style partitioning, e.g. high- vs low-abstractiveness or high- vs low-specificity, allowing users to sample from a larger area in the generation space and vary summary styles along multiple dimensions.

Precisely assessing the progress in natural language generation (NLG) tasks is challenging, and human evaluation to establish a preference in a model’s output over another is often necessary. However, human evaluation is usually costly, difficult to reproduce, and non-reusable. In this paper, we propose a new and simple automatic evaluation method for NLG called Near-Negative Distinction (NND) that repurposes prior human annotations into NND tests. In an NND test, an NLG model must place a higher likelihood on a high-quality output candidate than on a near-negative candidate with a known error. Model performance is established by the number of NND tests a model passes, as well as the distribution over task-specific errors the model fails on. Through experiments on three NLG tasks (question generation, question answering, and summarization), we show that NND achieves a higher correlation with human judgments than standard NLG evaluation metrics. We then illustrate NND evaluation in four practical scenarios, for example performing fine-grain model analysis, or studying model training dynamics. Our findings suggest that NND can give a second life to human annotations and provide low-cost NLG evaluation.

Pre-trained language models (PLMs) have been shown effective for zero-shot (0shot) text classification. 0shot models based on natural language inference (NLI) and next sentence prediction (NSP) employ cross-encoder architecture and infer by making a forward pass through the model for each label-text pair separately. This increases the computational cost to make inferences linearly in the number of labels. In this work, we improve the efficiency of such cross-encoder-based 0shot models by restricting the number of likely labels using another fast base classifier-based conformal predictor (CP) calibrated on samples labeled by the 0shot model. Since a CP generates prediction sets with coverage guarantees, it reduces the number of target labels without excluding the most probable label based on the 0shot model. We experiment with three intent and two topic classification datasets. With a suitable CP for each dataset, we reduce the average inference time for NLI- and NSP-based models by 25.6% and 22.2% respectively, without dropping performance below the predefined error rate of 1%.

Zhang et al. (2020) proposed to formulate few-shot intent classification as natural language inference (NLI) between query utterances and examples in the training set. The method is known as discriminative nearest neighbor classification or DNNC. Inspired by this work, we propose to simplify the NLI-style classification pipeline to be the entailment prediction on the utterance-semantic-label-pair (USLP). The semantic information in the labels can thus been infused into the classification process. Compared with DNNC, our proposed method is more efficient in both training and serving since it is based upon the entailment between query utterance and labels instead of all the training examples. The DNNC method requires more than one example per intent while the USLP approach does not have such constraint. In the 1-shot experiments on the CLINC150 (Larson et al., 2019) dataset, the USLP method outperforms traditional classification approach by >20 points (in-domain ac- curacy). We also find that longer and semantically meaningful labels tend to benefit model performance, however, the benefit shrinks as more training data is available.

Intent detection is one of the core components of goal-oriented dialog systems, and detecting out-of-scope (OOS) intents is also a practically important skill. Few-shot learning is attracting much attention to mitigate data scarcity, but OOS detection becomes even more challenging. In this paper, we present a simple yet effective approach, discriminative nearest neighbor classification with deep self-attention. Unlike softmax classifiers, we leverage BERT-style pairwise encoding to train a binary classifier that estimates the best matched training example for a user input. We propose to boost the discriminative ability by transferring a natural language inference (NLI) model. Our extensive experiments on a large-scale multi-domain intent detection task show that our method achieves more stable and accurate in-domain and OOS detection accuracy than RoBERTa-based classifiers and embedding-based nearest neighbor approaches. More notably, the NLI transfer enables our 10-shot model to perform competitively with 50-shot or even full-shot classifiers, while we can keep the inference time constant by leveraging a faster embedding retrieval model.

The concept of Dialogue Act (DA) is universal across different task-oriented dialogue domains - the act of “request” carries the same speaker intention whether it is for restaurant reservation or flight booking. However, DA taggers trained on one domain do not generalize well to other domains, which leaves us with the expensive need for a large amount of annotated data in the target domain. In this work, we investigate how to better adapt DA taggers to desired target domains with only unlabeled data. We propose MaskAugment, a controllable mechanism that augments text input by leveraging the pre-trained Mask token from BERT model. Inspired by consistency regularization, we use MaskAugment to introduce an unsupervised teacher-student learning scheme to examine the domain adaptation of DA taggers. Our extensive experiments on the Simulated Dialogue (GSim) and Schema-Guided Dialogue (SGD) datasets show that MaskAugment is useful in improving the cross-domain generalization for DA tagging.