State-of-the-art conversational AI systems raise concerns due to their potential risks of generating unsafe, toxic, unethical, or dangerous content. Previous works have developed datasets to teach conversational agents the appropriate social paradigms to respond effectively to specifically designed hazardous content. However, models trained on these adversarial datasets still struggle to recognize subtle unsafe situations that appear naturally in conversations or introduce an inappropriate response in a casual context. To understand the extent of this problem, we study prosociality in both adversarial and casual dialog contexts and audit the response quality of general-purpose language models in terms of propensity to produce unsafe content. We propose a dual-step fine-tuning process to address these issues using a socially aware n-pair contrastive loss. Subsequently, we train a base model that integrates prosocial behavior by leveraging datasets like Moral Integrity Corpus (MIC) and ProsocialDialog. Experimental results on several dialog datasets demonstrate the effectiveness of our approach in generating socially appropriate responses.

Knowledge Graph(KG) grounded conversations often use large pre-trained models and usually suffer from fact hallucination. Frequently entities with no references in knowledge sources and conversation history are introduced into responses, thus hindering the flow of the conversation—existing work attempt to overcome this issue by tweaking the training procedure or using a multi-step refining method. However, minimal effort is put into constructing an entity-level hallucination detection system, which would provide fine-grained signals that control fallacious content while generating responses. As a first step to address this issue, we dive deep to identify various modes of hallucination in KG-grounded chatbots through human feedback analysis. Secondly, we propose a series of perturbation strategies to create a synthetic dataset named FADE (FActual Dialogue Hallucination DEtection Dataset). Finally, we conduct comprehensive data analyses and create multiple baseline models for hallucination detection to compare against human-verified data and already established benchmarks.

Generative neural conversational systems are typically trained by minimizing the entropy loss between the training “hard” targets and the predicted logits. Performance gains and improved generalization are often achieved by employing regularization techniques like label smoothing, which converts the training “hard” targets to soft targets. However, label smoothing enforces a data independent uniform distribution on the incorrect training targets, leading to a false assumption of equiprobability. In this paper, we propose and experiment with incorporating data-dependent word similarity-based weighing methods to transform the uniform distribution of the incorrect target probabilities in label smoothing to a more realistic distribution based on semantics. We introduce hyperparameters to control the incorrect target distribution and report significant performance gains over networks trained using standard label smoothing-based loss on two standard open-domain dialogue corpora.

This paper analyzes data from the 2021 Amazon Alexa Prize Socialbot Grand Challenge 4, in order to better understand the differences between human-computer interactions (HCI) in a socialbot setting and conventional human-to-human interactions. We find that because socialbots are a new genre of HCI, we are still negotiating norms to guide interactions in this setting. We present several notable patterns in user behavior toward socialbots, which have important implications for guiding future work in the development of conversational agents.

In this paper we detail the implementation of Proto-Gen, an end-to-end neural response generator capable of selecting appropriate persona and fact sentences from available options, and generating persona and fact grounded responses. Incorporating a novel interaction layer in an encoder-decoder architecture, Proto-Gen facilitates learning dependencies between facts, persona and the context, and outperforms existing baselines on the FoCus dataset for both the sub-tasks of persona and fact selection, and response generation. We further fine tune Proto-Gen’s hyperparameters, and share our results and findings.

Here we discuss our implementation of two tasks in the Social Media Mining for Health Applications (SMM4H) 2022 shared tasks – classification, detection, and normalization of Adverse Events (AE) mentioned in English tweets (Task 1) and classification of English tweets self-reporting exact age (Task 4). We have explored different methods and models for binary classification, multi-class classification and named entity recognition (NER) for these tasks. We have also processed the provided dataset for noise, imbalance, and creative language expression from data. Using diverse NLP methods we classified tweets for mentions of adverse drug effects (ADEs) and self-reporting the exact age in the tweets. Further, extracted reactions from the tweets and normalized these adverse effects to a standard concept ID in the MedDRA vocabulary.

Personality traits influence human actions and thoughts, which is manifested in day to day conversations. Although glimpses of personality traits are observable in existing open domain conversation corpora, leveraging generic language modelling for response generation overlooks the interlocutor idiosyncrasies, resulting in non-customizable personality agnostic responses. With the motivation of enabling stylistically configurable response generators, in this paper we experiment with end-to-end mechanisms to ground neural response generators based on both (i) interlocutor Big-5 personality traits, and (ii) discourse intent as stylistic control codes. Since most of the existing large scale open domain chat corpora do not include Big-5 personality traits and discourse intent, we employ automatic annotation schemes to enrich the corpora with noisy estimates of personality and intent annotations, and further assess the impact of using such features as control codes for response generation using automatic evaluation metrics, ablation studies and human judgement. Our experiments illustrate the effectiveness of this strategy resulting in improvements to existing benchmarks. Additionally, we yield two silver standard annotated corpora with intents and personality traits annotated, which can be of use to the research community.

Personalized response selection systems are generally grounded on persona. However, a correlation exists between persona and empathy, which these systems do not explore well. Also, when a contradictory or off-topic response is selected, faithfulness to the conversation context plunges. This paper attempts to address these issues by proposing a suite of fusion strategies that capture the interaction between persona, emotion, and entailment information of the utterances. Ablation studies on the Persona-Chat dataset show that incorporating emotion and entailment improves the accuracy of response selection. We combine our fusion strategies and concept-flow encoding to train a BERT-based model which outperforms the previous methods by margins larger than 2.3% on original personas and 1.9% on revised personas in terms of hits@1 (top-1 accuracy), achieving a new state-of-the-art performance on the Persona-Chat dataset

While neural approaches to argument mining (AM) have advanced considerably, most of the recent work has been limited to parsing monologues. With an urgent interest in the use of conversational agents for broader societal applications, there is a need to advance the state-of-the-art in argument parsers for dialogues. This enables progress towards more purposeful conversations involving persuasion, debate and deliberation. This paper discusses Dialo-AP, an end-to-end argument parser that constructs argument graphs from dialogues. We formulate AM as dependency parsing of elementary and argumentative discourse units; the system is trained using extensive pre-training and curriculum learning comprising nine diverse corpora. Dialo-AP is capable of generating argument graphs from dialogues by performing all sub-tasks of AM. Compared to existing state-of-the-art baselines, Dialo-AP achieves significant improvements across all tasks, which is further validated through rigorous human evaluation.

Neural approaches to end-to-end argument mining (AM) are often formulated as dependency parsing (DP), which relies on token-level sequence labeling and intricate post-processing for extracting argumentative structures from text. Although such methods yield reasonable results, operating solely with tokens increases the possibility of discontinuous and overly segmented structures due to minor inconsistencies in token level predictions. In this paper, we propose EDU-AP, an end-to-end argument parser, that alleviates such problems in dependency-based methods by exploiting the intrinsic relationship between elementary discourse units (EDUs) and argumentative discourse units (ADUs) and operates at both token and EDU level granularity. Further, appropriately using contextual information, along with optimizing a novel objective function during training, EDU-AP achieves significant improvements across all four tasks of AM compared to existing dependency-based methods.

This paper details a system designed for Social Media Mining for Health Applications (SMM4H) Shared Task 2020. We specifically describe the systems designed to solve task 2: Automatic classification of multilingual tweets that report adverse effects, and task 3: Automatic extraction and normalization of adverse effects in English tweets. Fine tuning RoBERTa large for classifying English tweets enables us to achieve a F1 score of 56%, which is an increase of +10% compared to the average F1 score for all the submissions. Using BERT based NER and question answering, we are able to achieve a F1 score of 57.6% for extracting adverse reaction mentions from tweets, which is an increase of +1.2% compared to the average F1 score for all the submissions.