Aspect Sentiment Triplet Extraction (ASTE) deals with extracting opinion triplets, consisting of an opinion target or aspect, its associated sentiment, and the corresponding opinion term/span explaining the rationale behind the sentiment. Existing research efforts are majorly tagging-based. Among the methods taking a sequence tagging approach, some fail to capture the strong interdependence between the three opinion factors, whereas others fall short of identifying triplets with overlapping aspect/opinion spans. A recent grid tagging approach on the other hand fails to capture the span-level semantics while predicting the sentiment between an aspect-opinion pair. Different from these, we present a tagging-free solution for the task, while addressing the limitations of the existing works. We adapt an encoder-decoder architecture with a Pointer Network-based decoding framework that generates an entire opinion triplet at each time step thereby making our solution end-to-end. Interactions between the aspects and opinions are effectively captured by the decoder by considering their entire detected spans while predicting their connecting sentiment. Extensive experiments on several benchmark datasets establish the better efficacy of our proposed approach, especially in recall, and in predicting multiple and aspect/opinion-overlapped triplets from the same review sentence. We report our results both with and without BERT and also demonstrate the utility of domain-specific BERT post-training for the task.

Automatic extraction of product attribute-value pairs from unstructured text like product descriptions is an important problem for e-commerce companies. The attribute schema typically varies from one category of products (which will be referred as vertical) to another. This leads to extreme annotation efforts for training of supervised deep sequence labeling models such as LSTM-CRF, and consequently not enough labeled data for some vertical-attribute pairs. In this work, we propose a technique for alleviating this problem by using annotated data from related verticals in a multi-task learning framework. Our approach relies on availability of similar attributes (labels) in another related vertical. Our model jointly learns the similarity between attributes of the two verticals along with the model parameters for the sequence tagging model. The main advantage of our approach is that it does not need any prior annotation of attribute similarity. Our system has been tested with datasets of size more than 10000 from a large e-commerce company in India. We perform detailed experiments to show that our method indeed increases the macro-F1 scores for attribute value extraction in general, and for labels with low training data in particular. We also report top labels from other verticals that contribute towards learning of particular labels.