Effectively encoding layout information is a central problem in structured document understanding. Most existing methods rely heavily on millions of trainable parameters to learn the layout features of each word from Cartesian coordinates. However, two unresolved questions remain: (1) Is the Cartesian coordinate system the optimal choice for layout modeling? (2) Are massive learnable parameters truly necessary for layout representation? In this paper, we address these questions by proposing Layout Attention with Gaussian Biases (LAGaBi): Firstly, we find that polar coordinates provide a superior choice over Cartesian coordinates as they offer a measurement of both distance and angle between word pairs, capturing relative positions more effectively. Furthermore, by feeding the distances and angles into 2-D Gaussian kernels, we model intuitive inductive layout biases, i.e., the words closer within a document should receive more attention, which will act as the attention biases to revise the textual attention distribution. LAGaBi is model-agnostic and language-independent, which can be applied to a range of transformer-based models, such as the text pre-training models from the BERT series and the LayoutLM series that incorporate visual features. Experimental results on three widely used benchmarks demonstrate that, despite reducing the number of layout parameters from millions to 48, LAGaBi achieves competitive or even superior performance.

Fine-grained address entity recognition (FGAER) from multi-turn spoken dialogues is particularly challenging. The major reason lies in that a full address is often formed through a conversation process. Different parts of an address are distributed through multiple turns of a dialogue with spoken noises. It is nontrivial to extract by turn and combine them. This challenge has not been well emphasized by main-stream entity extraction algorithms. To address this issue, we propose in this paper a logic-guided fine-grained address recognition method (Log-FGAER), where we formulate the address hierarchy relationship as the logic rule and softly apply it in a probabilistic manner to improve the accuracy of FGAER. In addition, we provide an ontology-based data augmentation methodology that employs ChatGPT to augment a spoken dialogue dataset with labeled address entities. Experiments are conducted using datasets generated by the proposed data augmentation technique and derived from real-world scenarios. The results of the experiment demonstrate the efficacy of our proposal.

Dialogue modeling problems severely limit the real-world deployment of neural conversational models and building a human-like dialogue agent is an extremely challenging task. Recently, data-driven models become more and more prevalent which need a huge amount of conversation data. In this paper, we release around 100,000 dialogue, which come from real-world dialogue transcripts between real users and customer-service staffs. We call this dataset as CMCC (China Mobile Customer Care) dataset, which differs from existing dialogue datasets in both size and nature significantly. The dataset reflects several characteristics of human-human conversations, e.g., task-driven, care-oriented, and long-term dependency among the context. It also covers various dialogue types including task-oriented, chitchat and conversational recommendation in real-world scenarios. To our knowledge, CMCC is the largest real human-human spoken dialogue dataset and has dozens of times the data scale of others, which shall significantly promote the training and evaluation of dialogue modeling methods. The results of extensive experiments indicate that CMCC is challenging and needs further effort. We hope that this resource will allow for more effective models across various dialogue sub-problems to be built in the future.

Dialogue generation is a challenging problem because it not only requires us to model the context in a conversation but also to exploit it to generate a coherent and fluent utterance. This paper, aiming for a specific topic of this field, proposes an adversarial training based framework for utterance-level dialogue generation. Technically, we train an encoder-decoder generator simultaneously with a discriminative classifier that make the utterance approximate to the state-aware inputs. Experiments on MultiWoZ 2.0 and MultiWoZ 2.1 datasets show that our method achieves advanced improvements on both automatic and human evaluations, and on the effectiveness of our framework facing low-resource. We further explore the effect of fine-grained augmentations for downstream dialogue state tracking (DST) tasks. Experimental results demonstrate the high-quality data generated by our proposed framework improves the performance over state-of-the-art models.