Collection and Analysis of Travel Agency Task Dialogues with Age-Diverse Speakers

Michimasa Inaba, Yuya Chiba, Ryuichiro Higashinaka, Kazunori Komatani, Yusuke Miyao, Takayuki Nagai

Abstract
When individuals communicate with each other, they use different vocabulary, speaking speed, facial expressions, and body language depending on the people they talk to. This paper focuses on the speaker’s age as a factor that affects the change in communication. We collected a multimodal dialogue corpus with a wide range of speaker ages. As a dialogue task, we focus on travel, which interests people of all ages, and we set up a task based on a tourism consultation between an operator and a customer at a travel agency. This paper provides details of the dialogue task, the collection procedure and annotations, and the analysis on the characteristics of the dialogues and facial expressions focusing on the age of the speakers. Results of the analysis suggest that the adult speakers have more independent opinions, the older speakers more frequently express their opinions frequently compared with other age groups, and the operators expressed a smile more frequently to the minor speakers.
Anthology ID:
2022.lrec-1.619
Volume:
Proceedings of the Thirteenth Language Resources and Evaluation Conference
Month:
June
Year:
2022
Address:
Marseille, France
Editors:
Nicoletta Calzolari, Frédéric Béchet, Philippe Blache, Khalid Choukri, Christopher Cieri, Thierry Declerck, Sara Goggi, Hitoshi Isahara, Bente Maegaard, Joseph Mariani, Hélène Mazo, Jan Odijk, Stelios Piperidis
Venue:
LREC
SIG:
Publisher:
European Language Resources Association
Note:
Pages:
5759–5767
Language:
URL:
https://aclanthology.org/2022.lrec-1.619
DOI:
Bibkey:
Cite (ACL):
Michimasa Inaba, Yuya Chiba, Ryuichiro Higashinaka, Kazunori Komatani, Yusuke Miyao, and Takayuki Nagai. 2022. Collection and Analysis of Travel Agency Task Dialogues with Age-Diverse Speakers. In Proceedings of the Thirteenth Language Resources and Evaluation Conference, pages 5759–5767, Marseille, France. European Language Resources Association.
Cite (Informal):
Collection and Analysis of Travel Agency Task Dialogues with Age-Diverse Speakers (Inaba et al., LREC 2022)
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PDF:
https://preview.aclanthology.org/nschneid-patch-1/2022.lrec-1.619.pdf
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