The machine reading comprehension (MRC) of user manuals has huge potential in customer service. However, current methods have trouble answering complex questions. Therefore, we introduce the knowing-how & knowing-that task that requires the model to answer factoid-style, procedure-style, and inconsistent questions about user manuals. We resolve this task by jointly representing the sTeps and fActs in a gRAh (TARA), which supports a unified inference of various questions. Towards a systematical benchmarking study, we design a heuristic method to automatically parse user manuals into TARAs and build an annotated dataset to test the model’s ability in answering real-world questions. Empirical results demonstrate that representing user manuals as TARAs is a desired solution for the MRC of user manuals. An in-depth investigation of TARA further sheds light on the issues and broader impacts of future representations of user manuals. We hope our work can move the MRC of user manuals to a more complex and realistic stage.

Incorporating large-scale pre-trained models with the prototypical neural networks is a de-facto paradigm in few-shot named entity recognition. Existing methods, unfortunately, are not aware of the fact that embeddings from pre-trained models contain a prominently large amount of information regarding word frequencies, biasing prototypical neural networks against learning word entities. This discrepancy constrains the two models’ synergy. Thus, we propose a one-line-code normalization method to reconcile such a mismatch with empirical and theoretical grounds. Our experiments based on nine benchmark datasets show the superiority of our method over the counterpart models and are comparable to the state-of-the-art methods. In addition to the model enhancement, our work also provides an analytical viewpoint for addressing the general problems in few-shot name entity recognition or other tasks that rely on pre-trained models or prototypical neural networks.

Hybrid data combining both tabular and textual content (e.g., financial reports) are quite pervasive in the real world. However, Question Answering (QA) over such hybrid data is largely neglected in existing research. In this work, we extract samples from real financial reports to build a new large-scale QA dataset containing both Tabular And Textual data, named TAT-QA, where numerical reasoning is usually required to infer the answer, such as addition, subtraction, multiplication, division, counting, comparison/sorting, and the compositions. We further propose a novel QA model termed TAGOP, which is capable of reasoning over both tables and text. It adopts sequence tagging to extract relevant cells from the table along with relevant spans from the text to infer their semantics, and then applies symbolic reasoning over them with a set of aggregation operators to arrive at the final answer. TAGOP achieves 58.0% inF1, which is an 11.1% absolute increase over the previous best baseline model, according to our experiments on TAT-QA. But this result still lags far behind performance of expert human, i.e.90.8% in F1. It is demonstrated that our TAT-QA is very challenging and can serve as a benchmark for training and testing powerful QA models that address hybrid form data.

The multimodality problem has become a major challenge of existing non-autoregressive generation (NAG) systems. A common solution often resorts to sequence-level knowledge distillation by rebuilding the training dataset through autoregressive generation (hereinafter known as “teacher AG”). The success of such methods may largely depend on a latent assumption, i.e., the teacher AG is superior to the NAG model. However, in this work, we experimentally reveal that this assumption does not always hold for the text generation tasks like text summarization and story ending generation. To provide a feasible solution to the multimodality problem of NAG, we propose incorporating linguistic structure (Part-of-Speech sequence in particular) into NAG inference instead of relying on teacher AG. More specifically, the proposed POS-constrained Parallel Decoding (POSPD) method aims at providing a specific POS sequence to constrain the NAG model during decoding. Our experiments demonstrate that POSPD consistently improves NAG models on four text generation tasks to a greater extent compared to knowledge distillation. This observation validates the necessity of exploring the alternatives for sequence-level knowledge distillation.

Reading long documents to answer open-domain questions remains challenging in natural language understanding. In this paper, we introduce a new model, called RikiNet, which reads Wikipedia pages for natural question answering. RikiNet contains a dynamic paragraph dual-attention reader and a multi-level cascaded answer predictor. The reader dynamically represents the document and question by utilizing a set of complementary attention mechanisms. The representations are then fed into the predictor to obtain the span of the short answer, the paragraph of the long answer, and the answer type in a cascaded manner. On the Natural Questions (NQ) dataset, a single RikiNet achieves 74.3 F1 and 57.9 F1 on long-answer and short-answer tasks. To our best knowledge, it is the first single model that outperforms the single human performance. Furthermore, an ensemble RikiNet obtains 76.1 F1 and 61.3 F1 on long-answer and short-answer tasks, achieving the best performance on the official NQ leaderboard.

In this paper, we propose a novel data augmentation method, referred to as Controllable Rewriting based Question Data Augmentation (CRQDA), for machine reading comprehension (MRC), question generation, and question-answering natural language inference tasks. We treat the question data augmentation task as a constrained question rewriting problem to generate context-relevant, high-quality, and diverse question data samples. CRQDA utilizes a Transformer Autoencoder to map the original discrete question into a continuous embedding space. It then uses a pre-trained MRC model to revise the question representation iteratively with gradient-based optimization. Finally, the revised question representations are mapped back into the discrete space, which serve as additional question data. Comprehensive experiments on SQuAD 2.0, SQuAD 1.1 question generation, and QNLI tasks demonstrate the effectiveness of CRQDA.

News headline generation aims to produce a short sentence to attract readers to read the news. One news article often contains multiple keyphrases that are of interest to different users, which can naturally have multiple reasonable headlines. However, most existing methods focus on the single headline generation. In this paper, we propose generating multiple headlines with keyphrases of user interests, whose main idea is to generate multiple keyphrases of interest to users for the news first, and then generate multiple keyphrase-relevant headlines. We propose a multi-source Transformer decoder, which takes three sources as inputs: (a) keyphrase, (b) keyphrase-filtered article, and (c) original article to generate keyphrase-relevant, high-quality, and diverse headlines. Furthermore, we propose a simple and effective method to mine the keyphrases of interest in the news article and build a first large-scale keyphrase-aware news headline corpus, which contains over 180K aligned triples of <news article, headline, keyphrase>. Extensive experimental comparisons on the real-world dataset show that the proposed method achieves state-of-the-art results in terms of quality and diversity.

Text infilling aims at filling in the missing part of a sentence or paragraph, which has been applied to a variety of real-world natural language generation scenarios. Given a well-trained sequential generative model, it is challenging for its unidirectional decoder to generate missing symbols conditioned on the past and future information around the missing part. In this paper, we propose an iterative inference algorithm based on gradient search, which could be the first inference algorithm that can be broadly applied to any neural sequence generative models for text infilling tasks. Extensive experimental comparisons show the effectiveness and efficiency of the proposed method on three different text infilling tasks with various mask ratios and different mask strategies, comparing with five state-of-the-art methods.