Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models

Tim Paek, Eric Horvitz


Anthology ID:
N04-1006
Volume:
Proceedings of the Human Language Technology Conference of the North American Chapter of the Association for Computational Linguistics: HLT-NAACL 2004
Month:
May 2 - May 7
Year:
2004
Address:
Boston, Massachusetts, USA
Venue:
NAACL
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
41–48
Language:
URL:
https://aclanthology.org/N04-1006
DOI:
Bibkey:
Cite (ACL):
Tim Paek and Eric Horvitz. 2004. Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models. In Proceedings of the Human Language Technology Conference of the North American Chapter of the Association for Computational Linguistics: HLT-NAACL 2004, pages 41–48, Boston, Massachusetts, USA. Association for Computational Linguistics.
Cite (Informal):
Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models (Paek & Horvitz, NAACL 2004)
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PDF:
https://preview.aclanthology.org/nodalida-main-page/N04-1006.pdf