I'd like to know what I can expect from the person in charge of my Student Loan.
We can provide information about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans.
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How do I find out who my servicer is?
You can find that out by calling the Federal Student Aid Information Center FSAIC at 1-800-433-3243.
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I got an email about a loan transfer. Why is that?
In some cases, a loan can be transferred from one servicer to another servicer but your loan will still be owned by ED.
Did the email say that your loan had been transferred?
No, I think it was just explaining what the process was but I didn't really read it all.
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And how exactly does a loan servicer help me?
A loan servicer is a company that we assign to handle the billing and other services on your federal student loan on our behalf, at no cost to you.
Oh cool, it's free. What if I move or something?
If your circumstances change at any time during your repayment period, your loan servicer will be able to help update your information and provide guidance.
