How do I find Aidan, the FSA Virtual Assistant?
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Aidan is only currently available to a pilot group of users when they are logged in to their accounts
Would you like to find out if you are one of those users?
No, not at the moment, thanks
Have you found the Aidan icon or can you view it when you are logged in?
Yes, I can see that icon
If you don't have access to Aidan, the advice is to check back in the future as this new service is rolled out to a wider audience
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Is the Aidan service private and secure?
Yes, it is a secure service, all data in relation to your interactions are stored and never shared with third parties. More information can be found by reviewing our policy
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How do I find out if I am one of the users that has access to the Aidan service?
You need to log into your account and look for the Aidan owl icon in the bottom right-hand corner of any page on the site, either on your desktop or your mobile device
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Can anyone else use my Aidan service if they are using my computer or phone?
No, not if you protect your username and password. Make sure that you log out of your ccount each time you are finished chatting withe the Aidan service
