What are my rights if a complaint or other DMV charges have been filed against you?
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Do you want to protect your installation license, registration or certification?
not
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want to know what to do if a complaint is filed against you?
yes
The New York State Department of Motor Vehicles regulates all Repair Shops , Inspection Stations , Dealers , Vehicle Dismantlers and other related businesses in NYS
Do you want to know what to do to legally operate as such a business?
not
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If the complaint is not resolved with the CSR?
the case will be sent to an Automotive Facilities Inspector AFI for a formal investigation
How is the AFI complaint process?
The AFI will conduct a formal investigation .  The result may be no action , a warning letter Notice of Investigation placed in your file , or a formal administrative hearing before an Administrative Law Judge ALJ
