can you give me details of The "Consumer's Bill Of Rights"
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Pursuant to the Repair Shops Act, you have rights
do you want to know the rights?
yes
 the repair shop must give you a written estimate of the parts and labor necessary for each specific repair . The shop may charge a reasonable fee for developing a written estimate , but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge . The estimate must list each part and its cost , and show what parts , if any , are either used or not of original quality .
 If the shop prepares a written work order?
it must give you a copy
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What Happens my Your Complaint?
A DMV customer service representative will try to resolve the problem by discussing it with you and the shop . About half the complaints received by DMV are resolved through mediation . If the repair problem is n't resolved, your complaint will often be referred to a DMV regional office for investigation
 If a hearing determines there were violations?
it's not my case
you receive a court settlement or one is pending?
yes
restitution through DMV is not available .
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When repairs are completed?
the shop must give you a detailed invoice listing each repair done , each part replaced , the cost for each , and the cost of labor . The invoice must show which replacement parts , if any , are used , or not of original quality . It must show the odometer reading at the time you left the vehicle for repair and when the invoice was prepared
