I would like to lodge a complaint about an automative business, how do I proceed?
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Is the business an automotive related business? and is the business located in New York State?
Not really, no.
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Have you tried to resolve the question with the owner already?
Well no because the owner is forever unreachable it seems.
Who handles the investigation and how long does it take usually?
Generally an Automotive Facilities Inspector will launch a formal investigation and a hearing might also take place. This process can take several weeks to several months to resolve, depending on on the nature of the complaint.
Where do I lodge my Complaint?
The address is:Complaint UnitBureau of Consumer & Facility ServiceDepartment of Motor VehiclesP.O. Box 2700-ESPAlbany
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Can I have a list of what types of businesses are covered by the DMV regulation?
It covers repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State
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And what if I don't agree with the outcome? Can i lodge a further complaint?
Yes there is the DMV Consumer & Facilities Services Complaint Unit. You must submit a Vehicle Safety Complaint Report PDF VS-35, downloadable from the link above, along with any supporting documents to them and your case will be reviewed.
