{"answers": "A", "options": ["f : you are very patient with complaints from guests , but you can pay more attention to the preparation jobs .", "f : why are you so unfriendly ? i know you never check the rooms after the guests move out , but that 's ok .", "f : you are very patient and considerate . everything is so good so far , i enjoy staying in your hotel very much .", "f : why do i have to remind you everything ? you are too careless . everything is not working except for the toilet ."], "article": "m : can i help you , madam ? f : yes . did you have this room checked before we moved in ? the toilet does n't seem to have enough power and the water does n't flow away in the shower . what do you have to say to that ? m : i 'm extremely sorry to hear that . i 'll attend to it right away . we usually check every room before new guests move in . we 've been busy with a large conference . f : that 's not what you should do after all . one does n't expect this sort of thing here . m : no , madam . i do apologize . it 's most unusual . we do try to check the room as thoroughly as possible . anything else ?", "id": "train_3661"}