{"answers": "C", "options": ["m : madam , are you demanding an apology ? i apologize for our carelessness . we have been busy with a large part . sorry .", "m : madam , i have noted down the complaints you are making . we will check the room tomorrow , is that ok for you ?", "m : madam , i understand that you are making some complaints . i will send someone to take a look as soon as possible .", "m : it is my pleasure to give you some advice . maybe you should solve the problems of ac first because you feel so cold up there ."], "article": "m : can i help you , madam ? f : yes . did you have this room checked before we moved in ? the toilet does n't seem to have enough power and the water does n't flow away in the shower . what do you have to say to that ? m : i 'm extremely sorry to hear that . i 'll attend to it right away . we usually check every room before new guests move in . we 've been busy with a large conference . f : that 's not what you should do after all . one does n't expect this sort of thing here . m : no , madam . i do apologize . it 's most unusual . we do try to check the room as thoroughly as possible . anything else ? f : well , your air conditioning does n't seem to be working too well . it 's so hot up here .", "id": "train_3660"}