With the growing interest in large language models, the need for evaluating the quality of machine text compared to reference (typically human-generated) text has become focal attention. Most recent works focus either on task-specific evaluation metrics or study the properties of machine-generated text captured by the existing metrics. In this work, we propose a new evaluation scheme to model human judgments in 7 NLP tasks, based on the fine-grained mismatches between a pair of texts. Inspired by the recent efforts in several NLP tasks for fine-grained evaluation, we introduce a set of 13 mismatch error types such as spatial/geographic errors, entity errors, etc, to guide the model for better prediction of human judgments. We propose a neural framework for evaluating machine texts that uses these mismatch error types as auxiliary tasks and re-purposes the existing single-number evaluation metrics as additional scalar features, in addition to textual features extracted from the machine and reference texts. Our experiments reveal key insights about the existing metrics via the mismatch errors. We show that the mismatch errors between the sentence pairs on the held-out datasets from 7 NLP tasks align well with the human evaluation.

Neural information retrieval (IR) systems have progressed rapidly in recent years, in large part due to the release of publicly available benchmarking tasks. Unfortunately, some dimensions of this progress are illusory: the majority of the popular IR benchmarks today focus exclusively on downstream task accuracy and thus conceal the costs incurred by systems that trade away efficiency for quality. Latency, hardware cost, and other efficiency considerations are paramount to the deployment of IR systems in user-facing settings. We propose that IR benchmarks structure their evaluation methodology to include not only metrics of accuracy, but also efficiency considerations such as a query latency and the corresponding cost budget for a reproducible hardware setting. For the popular IR benchmarks MS MARCO and XOR-TyDi, we show how the best choice of IR system varies according to how these efficiency considerations are chosen and weighed. We hope that future benchmarks will adopt these guidelines toward more holistic IR evaluation.

Using in-context learning (ICL) for data generation, techniques such as Self-Instruct (Wang et al., 2023) or the follow-up Alpaca (Taori et al., 2023) can train strong conversational agents with only a small amount of human supervision. One limitation of these approaches is that they resort to very large language models (around 175B parameters) that are also proprietary and non-public. Here we explore the application of such techniques to language models that are much smaller (around 10B–40B parameters) and have permissive licenses. We find the Self-Instruct approach to be less effective at these sizes and propose new ICL methods that draw on two main ideas: (a) categorization and simplification of the ICL templates to make prompt learning easier for the LM, and (b) ensembling over multiple LM outputs to help select high-quality synthetic examples. Our algorithm leverages the 175 Self-Instruct seed tasks and employs separate pipelines for instructions that require an input and instructions that do not. Empirical investigations with different LMs show that: (1) Our proposed method yields higher-quality instruction tuning data than Self-Instruct, (2) It improves performances of both vanilla and instruction-tuned LMs by significant margins, and (3) Smaller instruction-tuned LMs generate more useful examples than their larger un-tuned counterparts.

Many information retrieval tasks require large labeled datasets for fine-tuning. However, such datasets are often unavailable, and their utility for real-world applications can diminish quickly due to domain shifts. To address this challenge, we develop and motivate a method for using large language models (LLMs) to generate large numbers of synthetic queries cheaply. The method begins by generating a small number of synthetic queries using an expensive LLM. After that, a much less expensive one is used to create large numbers of synthetic queries, which are used to fine-tune a family of reranker models. These rerankers are then distilled into a single efficient retriever for use in the target domain. We show that this technique boosts zero-shot accuracy in long-tail domains and achieves substantially lower latency than standard reranking methods.

The field of Question Answering (QA) has made remarkable progress in recent years, thanks to the advent of large pre-trained language models, newer realistic benchmark datasets with leaderboards, and novel algorithms for key components such as retrievers and readers. In this paper, we introduce PrimeQA: a one-stop and open-source QA repository with an aim to democratize QA research and facilitate easy replication of state-of-the-art (SOTA) QA methods. PrimeQA supports core QA functionalities like retrieval and reading comprehension as well as auxiliary capabilities such as question generation. It has been designed as an end-to-end toolkit for various use cases: building front-end applications, replicating SOTA methods on public benchmarks, and expanding pre-existing methods. PrimeQA is available at: https://github.com/primeqa.

Entity Linking (EL) maps an entity mention in a natural language sentence to an entity in a knowledge base (KB). The Zero-shot Entity Linking (ZEL) extends the scope of EL to unseen entities at the test time without requiring new labeled data. BLINK (BERT-based) is one of the SOTA models for ZEL. Interestingly, we discovered that BLINK exhibits diminishing returns, i.e., it reaches 98% of its performance with just 1% of the training data and the remaining 99% of the data yields only a marginal increase of 2% in the performance. While this extra 2% gain makes a huge difference for downstream tasks, training BLINK on large amounts of data is very resource-intensive and impractical. In this paper, we propose a neuro-symbolic, multi-task learning approach to bridge this gap. Our approach boosts the BLINK’s performance with much less data by exploiting an auxiliary information about entity types. Specifically, we train our model on two tasks simultaneously - entity linking (primary task) and hierarchical entity type prediction (auxiliary task). The auxiliary task exploits the hierarchical structure of entity types. Our approach achieves superior performance on ZEL task with significantly less training data. On four different benchmark datasets, we show that our approach achieves significantly higher performance than SOTA models when they are trained with just 0.01%, 0.1%, or 1% of the original training data. Our code is available at https://github.com/IBM/NeSLET.

Knowledge Base Question Answering (KBQA) involving complex reasoning is emerging as an important research direction. However, most KBQA systems struggle with generalizability, particularly on two dimensions: (a) across multiple knowledge bases, where existing KBQA approaches are typically tuned to a single knowledge base, and (b) across multiple reasoning types, where majority of datasets and systems have primarily focused on multi-hop reasoning. In this paper, we present SYGMA, a modular KBQA approach developed with goal of generalization across multiple knowledge bases and multiple reasoning types. To facilitate this, SYGMA is designed as two high level modules: 1) KB-agnostic question understanding module that remain common across KBs, and generates logic representation of the question with high level reasoning constructs that are extensible, and 2) KB-specific question mapping and answering module to address the KB-specific aspects of the answer extraction. We evaluated SYGMA on multiple datasets belonging to distinct knowledge bases (DBpedia and Wikidata) and distinct reasoning types (multi-hop and temporal). State-of-the-art or competitive performances achieved on those datasets demonstrate its generalization capability.

Despite extensive research on parsing of English sentences into Abstract Meaning Representation (AMR) graphs, which are compared to gold graphs via the Smatch metric, full-document parsing into a unified graph representation lacks well-defined representation and evaluation. Taking advantage of a super-sentential level of coreference annotation from previous work, we introduce a simple algorithm for deriving a unified graph representation, avoiding the pitfalls of information loss from over-merging and lack of coherence from under merging. Next, we describe improvements to the Smatch metric to make it tractable for comparing document-level graphs and use it to re-evaluate the best published document-level AMR parser. We also present a pipeline approach combining the top-performing AMR parser and coreference resolution systems, providing a strong baseline for future research.

AMR parsing has experienced an unprecendented increase in performance in the last three years, due to a mixture of effects including architecture improvements and transfer learning. Self-learning techniques have also played a role in pushing performance forward. However, for most recent high performant parsers, the effect of self-learning and silver data augmentation seems to be fading. In this paper we propose to overcome this diminishing returns of silver data by combining Smatch-based ensembling techniques with ensemble distillation. In an extensive experimental setup, we push single model English parser performance to a new state-of-the-art, 85.9 (AMR2.0) and 84.3 (AMR3.0), and return to substantial gains from silver data augmentation. We also attain a new state-of-the-art for cross-lingual AMR parsing for Chinese, German, Italian and Spanish. Finally we explore the impact of the proposed technique on domain adaptation, and show that it can produce gains rivaling those of human annotated data for QALD-9 and achieve a new state-of-the-art for BioAMR.

Knowledge base completion (KBC) has benefitted greatly by learning explainable rules in an human-interpretable dialect such as first-order logic. Rule-based KBC has so far, mainly focussed on learning one of two types of rules: conjunction-of-disjunctions and disjunction-of-conjunctions. We qualitatively show, via examples, that one of these has an advantage over the other when it comes to achieving high quality KBC. To the best of our knowledge, we are the first to propose learning both kinds of rules within a common framework. To this end, we propose to utilize logical neural networks (LNN), a powerful neuro-symbolic AI framework that can express both kinds of rules and learn these end-to-end using gradient-based optimization. Our in-depth experiments show that our LNN-based approach to learning rules for KBC leads to roughly 10% relative improvements, if not more, over SotA rule-based KBC methods. Moreover, by showing how to combine our proposed methods with knowledge graph embeddings we further achieve an additional 7.5% relative improvement.

Predicting linearized Abstract Meaning Representation (AMR) graphs using pre-trained sequence-to-sequence Transformer models has recently led to large improvements on AMR parsing benchmarks. These parsers are simple and avoid explicit modeling of structure but lack desirable properties such as graph well-formedness guarantees or built-in graph-sentence alignments. In this work we explore the integration of general pre-trained sequence-to-sequence language models and a structure-aware transition-based approach. We depart from a pointer-based transition system and propose a simplified transition set, designed to better exploit pre-trained language models for structured fine-tuning. We also explore modeling the parser state within the pre-trained encoder-decoder architecture and different vocabulary strategies for the same purpose. We provide a detailed comparison with recent progress in AMR parsing and show that the proposed parser retains the desirable properties of previous transition-based approaches, while being simpler and reaching the new parsing state of the art for AMR 2.0, without the need for graph re-categorization.

We develop high performance multilingual Abstract Meaning Representation (AMR) systems by projecting English AMR annotations to other languages with weak supervision. We achieve this goal by bootstrapping transformer-based multilingual word embeddings, in particular those from cross-lingual RoBERTa (XLM-R large). We develop a novel technique for foreign-text-to-English AMR alignment, using the contextual word alignment between English and foreign language tokens. This word alignment is weakly supervised and relies on the contextualized XLM-R word embeddings. We achieve a highly competitive performance that surpasses the best published results for German, Italian, Spanish and Chinese.

Relation linking is a crucial component of Knowledge Base Question Answering systems. Existing systems use a wide variety of heuristics, or ensembles of multiple systems, heavily relying on the surface question text. However, the explicit semantic parse of the question is a rich source of relation information that is not taken advantage of. We propose a simple transformer-based neural model for relation linking that leverages the AMR semantic parse of a sentence. Our system significantly outperforms the state-of-the-art on 4 popular benchmark datasets. These are based on either DBpedia or Wikidata, demonstrating that our approach is effective across KGs.

We introduce TECHQA, a domain-adaptation question answering dataset for the technical support domain. The TECHQA corpus highlights two real-world issues from the automated customer support domain. First, it contains actual questions posed by users on a technical forum, rather than questions generated specifically for a competition or a task. Second, it has a real-world size – 600 training, 310 dev, and 490 evaluation question/answer pairs – thus reflecting the cost of creating large labeled datasets with actual data. Hence, TECHQA is meant to stimulate research in domain adaptation rather than as a resource to build QA systems from scratch. TECHQA was obtained by crawling the IBMDeveloper and DeveloperWorks forums for questions with accepted answers provided in an IBM Technote—a technical document that addresses a specific technical issue. We also release a collection of the 801,998 Technotes available on the web as of April 4, 2019 as a companion resource that can be used to learn representations of the IT domain language.

Abstract Meaning Representations (AMRs) are broad-coverage sentence-level semantic graphs. Existing approaches to generating text from AMR have focused on training sequence-to-sequence or graph-to-sequence models on AMR annotated data only. In this paper, we propose an alternative approach that combines a strong pre-trained language model with cycle consistency-based re-scoring. Despite the simplicity of the approach, our experimental results show these models outperform all previous techniques on the English LDC2017T10 dataset, including the recent use of transformer architectures. In addition to the standard evaluation metrics, we provide human evaluation experiments that further substantiate the strength of our approach.

Abstract Meaning Representation (AMR) parsing has experienced a notable growth in performance in the last two years, due both to the impact of transfer learning and the development of novel architectures specific to AMR. At the same time, self-learning techniques have helped push the performance boundaries of other natural language processing applications, such as machine translation or question answering. In this paper, we explore different ways in which trained models can be applied to improve AMR parsing performance, including generation of synthetic text and AMR annotations as well as refinement of actions oracle. We show that, without any additional human annotations, these techniques improve an already performant parser and achieve state-of-the-art results on AMR 1.0 and AMR 2.0.

This paper presents M-GAAMA, a Multilingual Question Answering architecture and demo system. This is the first multilingual machine reading comprehension (MRC) demo which is able to answer questions in over 100 languages. M-GAAMA answers questions from a given passage in the same or different language. It incorporates several existing multilingual models that can be used interchangeably in the demo such as M-BERT and XLM-R. The M-GAAMA demo also improves language accessibility by incorporating the IBM Watson machine translation widget to provide additional capabilities to the user to see an answer in their desired language. We also show how M-GAAMA can be used in downstream tasks by incorporating it into an END-TO-END-QA system using CFO (Chakravarti et al., 2019). We experiment with our system architecture on the Multi-Lingual Question Answering (MLQA) and the COVID-19 CORD (Wang et al., 2020; Tang et al., 2020) datasets to provide insights into the performance of the system.

Industry-scale NLP systems necessitate two features. 1. Robustness: “zero-shot transfer learning” (ZSTL) performance has to be commendable and 2. Efficiency: systems have to train efficiently and respond instantaneously. In this paper, we introduce the development of a production model called GAAMA (Go Ahead Ask Me Anything) which possess the above two characteristics. For robustness, it trains on the recently introduced Natural Questions (NQ) dataset. NQ poses additional challenges over older datasets like SQuAD: (a) QA systems need to read and comprehend an entire Wikipedia article rather than a small passage, and (b) NQ does not suffer from observation bias during construction, resulting in less lexical overlap between the question and the article. GAAMA consists of Attention-over-Attention, diversity among attention heads, hierarchical transfer learning, and synthetic data augmentation while being computationally inexpensive. Building on top of the powerful BERTQA model, GAAMA provides a ∼2.0% absolute boost in F1 over the industry-scale state-of-the-art (SOTA) system on NQ. Further, we show that GAAMA transfers zero-shot to unseen real life and important domains as it yields respectable performance on two benchmarks: the BioASQ and the newly introduced CovidQA datasets.

Transfer learning techniques are particularly useful for NLP tasks where a sizable amount of high-quality annotated data is difficult to obtain. Current approaches directly adapt a pretrained language model (LM) on in-domain text before fine-tuning to downstream tasks. We show that extending the vocabulary of the LM with domain-specific terms leads to further gains. To a bigger effect, we utilize structure in the unlabeled data to create auxiliary synthetic tasks, which helps the LM transfer to downstream tasks. We apply these approaches incrementally on a pretrained Roberta-large LM and show considerable performance gain on three tasks in the IT domain: Extractive Reading Comprehension, Document Ranking and Duplicate Question Detection.

We introduce ARES (A Reading Comprehension Ensembling Service): a novel Machine Reading Comprehension (MRC) demonstration system which utilizes an ensemble of models to increase F1 by 2.3 points. While many of the top leaderboard submissions in popular MRC benchmarks such as the Stanford Question Answering Dataset (SQuAD) and Natural Questions (NQ) use model ensembles, the accompanying papers do not publish their ensembling strategies. In this work, we detail and evaluate various ensembling strategies using the NQ dataset. ARES leverages the CFO (Chakravarti et al., 2019) and ReactJS distributed frameworks to provide a scalable interactive Question Answering experience that capitalizes on the agreement (or lack thereof) between models to improve the answer visualization experience.

Our work involves enriching the Stack-LSTM transition-based AMR parser (Ballesteros and Al-Onaizan, 2017) by augmenting training with Policy Learning and rewarding the Smatch score of sampled graphs. In addition, we also combined several AMR-to-text alignments with an attention mechanism and we supplemented the parser with pre-processed concept identification, named entities and contextualized embeddings. We achieve a highly competitive performance that is comparable to the best published results. We show an in-depth study ablating each of the new components of the parser.

This paper introduces a novel orchestration framework, called CFO (Computation Flow Orchestrator), for building, experimenting with, and deploying interactive NLP (Natural Language Processing) and IR (Information Retrieval) systems to production environments. We then demonstrate a question answering system built using this framework which incorporates state-of-the-art BERT based MRC (Machine Reading Com- prehension) with IR components to enable end-to-end answer retrieval. Results from the demo system are shown to be high quality in both academic and industry domain specific settings. Finally, we discuss best practices when (pre-)training BERT based MRC models for production systems. Screencast links: - Short video (< 3 min): http: //ibm.biz/gaama_demo - Supplementary long video (< 13 min): http://ibm.biz/gaama_cfo_demo

We describe a statistical algorithm for machine translation intended to provide translations of large document collections at speeds far in excess of traditional machine translation systems, and of sufficiently high quality to perform information retrieval on the translated document collections. The model is trained from a parallel corpus and is capable of disambiguating senses of words. Information retrieval (IR) experiments on a French language dataset from a recent cross-language information retrieval evaluation yields results superior to those obtained by participants in the evaluation, and confirm the importance of word sense disambiugation in cross-language information retrieval.