Most research on task oriented dialog modeling is based on written text input. However, users interact with practical dialog systems often using speech as input. Typically, systems convert speech into text using an Automatic Speech Recognition (ASR) system, introducing errors. Furthermore, these systems do not address the differences in written and spoken language. The research on this topic is stymied by the lack of a public corpus. Motivated by these considerations, our goal in hosting the speech-aware dialog state tracking challenge was to create a public corpus or task which can be used to investigate the performance gap between the written and spoken forms of input, develop models that could alleviate this gap, and establish whether Text-to-Speech-based (TTS) systems is a reasonable surrogate to the more-labor intensive human data collection. We created three spoken versions of the popular written-domain MultiWoz task – (a) TTS-Verbatim: written user inputs were converted into speech waveforms using a TTS system, (b) Human-Verbatim: humans spoke the user inputs verbatim, and (c) Human-paraphrased: humans paraphrased the user inputs. Additionally, we provided different forms of ASR output to encourage wider participation from teams that may not have access to state-of-the-art ASR systems. These included ASR transcripts, word time stamps, and latent representations of the audio (audio encoder outputs). In this paper, we describe the corpus, report results from participating teams, provide preliminary analyses of their results, and summarize the current state-of-the-art in this domain.

The widespread adoption of large language models such as ChatGPT and Bard has led to unprecedented demand for these technologies. The burgeoning cost of inference for ever-increasing model sizes coupled with hardware shortages has limited affordable access and poses a pressing need for efficiency approaches geared towards high throughput and performance. Multi-input multi-output (MIMO) algorithms such as data multiplexing, offer a promising solution with a many-fold increase in throughput by performing inference for multiple inputs at the cost of a single input. Yet these approaches are not currently performant enough to be deployed in modern systems. We change that by developing MUX-PLMs, a class of high throughput pre-trained language models (PLMs) trained with data multiplexing, that can be fine-tuned for any downstream task to yield high-throughput high-performance. Our novel multiplexing and demultiplexing modules proficiently entangle and disentangle inputs, and enable high-performance high throughput MUX-PLMs that are competitive with vanilla PLMs while achieving 2x/5x inference speedup with only a 1-4 % drop on a broad suite of tasks.

We propose AnyTOD, an end-to-end, zero-shot task-oriented dialog (TOD) system capable of zero-shot adaptation onto unseen tasks or domains. We view TOD as a program executed by a language model (LM), where program logic and ontology is provided by a designer as a schema. To enable generalization to unseen schemas and programs without prior training, AnyTOD adopts a neuro-symbolic approach. A neural LM keeps track of events that occur during a conversation, and a symbolic program implementing dialog policy is executed to recommend actions AnyTOD should take. This approach drastically reduces data annotation and model training requirements, addressing the enduring challenge of rapidly adapting a TOD system to unseen tasks and domains. We demonstrate state-of-the-art results on STAR, ABCD and SGD benchmarks. We also demonstrate strong zero-shot transfer ability in low-resource settings, such as zero-shot transfer onto MultiWOZ. In addition, we release STARv2, an updated version of the STAR dataset with richer annotations, for benchmarking zero-shot task transfer for end-to-end TOD models.

The widespread adoption of large language models such as ChatGPT and Bard has led to unprecedented demand for these technologies. The burgeoning cost of inference for ever-increasing model sizes coupled with hardware shortages has limited affordable access and poses a pressing need for efficiency approaches geared towards high throughput and performance. Multi-input multi-output (MIMO) algorithms such as data multiplexing, offer a promising solution with a many-fold increase in throughput by performing inference for multiple inputs at the cost of a single input. Yet these approaches are not currently performant enough to be deployed in modern systems. We change that by developing MUX-PLMs, a class of high throughput pre-trained language models (PLMs) trained with data multiplexing, that can be fine-tuned for any downstream task to yield high-throughput high-performance. Our novel multiplexing and demultiplexing modules proficiently entangle and disentangle inputs, and enable high-performance high throughput that are competitive with vanilla PLMs while achieving 2x/5x inference speedup with only a 1−4% drop on a broad suite of tasks.

Knowledge (including structured knowledge such as schema and ontology and unstructured knowledge such as web corpus) is a critical part of dialog understanding, especially for unseen tasks and domains. Traditionally, such domain-specific knowledge is encoded implicitly into model parameters for the execution of downstream tasks, which makes training inefficient. In addition , such models are not easily transferable to new tasks with different schemas. In this work, we propose to perform dialog state tracking grounded on knowledge encoded externally. We query relevant knowledge of various forms based on the dialog context where such information can grounds the prediction of dialog states. We demonstrate superior performance of our proposed method over strong baselines, especially in the few-shot learning setting.

Carefully-designed schemas describing how to collect and annotate dialog corpora are a prerequisite towards building task-oriented dialog systems. In practical applications, manually designing schemas can be error-prone, laborious, iterative, and slow, especially when the schema is complicated. To alleviate this expensive and time consuming process, we propose an unsupervised approach for slot schema induction from unlabeled dialog corpora. Leveraging in-domain language models and unsupervised parsing structures, our data-driven approach extracts candidate slots without constraints, followed by coarse-to-fine clustering to induce slot types. We compare our method against several strong supervised baselines, and show significant performance improvement in slot schema induction on MultiWoz and SGD datasets. We also demonstrate the effectiveness of induced schemas on downstream applications including dialog state tracking and response generation.

There is a growing interest in creating tools to assist in clinical note generation using the audio of provider-patient encounters. Motivated by this goal and with the help of providers and medical scribes, we developed an annotation scheme to extract relevant clinical concepts. We used this annotation scheme to label a corpus of about 6k clinical encounters. This was used to train a state-of-the-art tagging model. We report ontologies, labeling results, model performances, and detailed analyses of the results. Our results show that the entities related to medications can be extracted with a relatively high accuracy of 0.90 F-score, followed by symptoms at 0.72 F-score, and conditions at 0.57 F-score. In our task, we not only identify where the symptoms are mentioned but also map them to canonical forms as they appear in the clinical notes. Of the different types of errors, in about 19-38% of the cases, we find that the model output was correct, and about 17-32% of the errors do not impact the clinical note. Taken together, the models developed in this work are more useful than the F-scores reflect, making it a promising approach for practical applications.

This paper describes novel models tailored for a new application, that of extracting the symptoms mentioned in clinical conversations along with their status. Lack of any publicly available corpus in this privacy-sensitive domain led us to develop our own corpus, consisting of about 3K conversations annotated by professional medical scribes. We propose two novel deep learning approaches to infer the symptom names and their status: (1) a new hierarchical span-attribute tagging (SA-T) model, trained using curriculum learning, and (2) a variant of sequence-to-sequence model which decodes the symptoms and their status from a few speaker turns within a sliding window over the conversation. This task stems from a realistic application of assisting medical providers in capturing symptoms mentioned by patients from their clinical conversations. To reflect this application, we define multiple metrics. From inter-rater agreement, we find that the task is inherently difficult. We conduct comprehensive evaluations on several contrasting conditions and observe that the performance of the models range from an F-score of 0.5 to 0.8 depending on the condition. Our analysis not only reveals the inherent challenges of the task, but also provides useful directions to improve the models.

Recently we proposed the Span Attribute Tagging (SAT) Model to infer clinical entities (e.g., symptoms) and their properties (e.g., duration). It tackles the challenge of large label space and limited training data using a hierarchical two-stage approach that identifies the span of interest in a tagging step and assigns labels to the span in a classification step. We extend the SAT model to jointly infer not only entities and their properties but also relations between them. Most relation extraction models restrict inferring relations between tokens within a few neighboring sentences, mainly to avoid high computational complexity. In contrast, our proposed Relation-SAT (R-SAT) model is computationally efficient and can infer relations over the entire conversation, spanning an average duration of 10 minutes. We evaluate our model on a corpus of clinical conversations. When the entities are given, the R-SAT outperforms baselines in identifying relations between symptoms and their properties by about 32% (0.82 vs 0.62 F-score) and by about 50% (0.60 vs 0.41 F-score) on medications and their properties. On the more difficult task of jointly inferring entities and relations, the R-SAT model achieves a performance of 0.34 and 0.45 for symptoms and medications respectively, which is significantly better than 0.18 and 0.35 for the baseline model. The contributions of different components of the model are quantified using ablation analysis.

Named Entity Recognition (NER) has been mostly studied in the context of written text. Specifically, NER is an important step in de-identification (de-ID) of medical records, many of which are recorded conversations between a patient and a doctor. In such recordings, audio spans with personal information should be redacted, similar to the redaction of sensitive character spans in de-ID for written text. The application of NER in the context of audio de-identification has yet to be fully investigated. To this end, we define the task of audio de-ID, in which audio spans with entity mentions should be detected. We then present our pipeline for this task, which involves Automatic Speech Recognition (ASR), NER on the transcript text, and text-to-audio alignment. Finally, we introduce a novel metric for audio de-ID and a new evaluation benchmark consisting of a large labeled segment of the Switchboard and Fisher audio datasets and detail our pipeline’s results on it.

While both spoken and written language processing stand to benefit from parsing, the standard Parseval metrics (Black et al., 1991) and their canonical implementation (Sekine and Collins, 1997) are only useful for text. The Parseval metrics are undefined when the words input to the parser do not match the words in the gold standard parse tree exactly, and word errors are unavoidable with automatic speech recognition (ASR) systems. To fill this gap, we have developed a publicly available tool for scoring parses that implements a variety of metrics which can handle mismatches in words and segmentations, including: alignment-based bracket evaluation, alignment-based dependency evaluation, and a dependency evaluation that does not require alignment. We describe the different metrics, how to use the tool, and the outcome of an extensive set of experiments on the sensitivity.