In this paper, we explore the task of mapping spoken language utterances to one of thousands of natural language understanding domains in intelligent personal digital assistants (IPDAs). This scenario is observed in mainstream IPDAs in industry that allow third parties to develop thousands of new domains to augment built-in first party domains to rapidly increase domain coverage and overall IPDA capabilities. We propose a scalable neural model architecture with a shared encoder, a novel attention mechanism that incorporates personalization information and domain-specific classifiers that solves the problem efficiently. Our architecture is designed to efficiently accommodate incremental domain additions achieving two orders of magnitude speed up compared to full model retraining. We consider the practical constraints of real-time production systems, and design to minimize memory footprint and runtime latency. We demonstrate that incorporating personalization significantly improves domain classification accuracy in a setting with thousands of overlapping domains.

Intelligent personal digital assistants (IPDAs), a popular real-life application with spoken language understanding capabilities, can cover potentially thousands of overlapping domains for natural language understanding, and the task of finding the best domain to handle an utterance becomes a challenging problem on a large scale. In this paper, we propose a set of efficient and scalable shortlisting-reranking neural models for effective large-scale domain classification for IPDAs. The shortlisting stage focuses on efficiently trimming all domains down to a list of k-best candidate domains, and the reranking stage performs a list-wise reranking of the initial k-best domains with additional contextual information. We show the effectiveness of our approach with extensive experiments on 1,500 IPDA domains.

An important problem in domain adaptation is to quickly generalize to a new domain with limited supervision given K existing domains. One approach is to retrain a global model across all K + 1 domains using standard techniques, for instance Daumé III (2009). However, it is desirable to adapt without having to re-estimate a global model from scratch each time a new domain with potentially new intents and slots is added. We describe a solution based on attending an ensemble of domain experts. We assume K domain specific intent and slot models trained on respective domains. When given domain K + 1, our model uses a weighted combination of the K domain experts’ feedback along with its own opinion to make predictions on the new domain. In experiments, the model significantly outperforms baselines that do not use domain adaptation and also performs better than the full retraining approach.

Two types of data shift common in practice are 1. transferring from synthetic data to live user data (a deployment shift), and 2. transferring from stale data to current data (a temporal shift). Both cause a distribution mismatch between training and evaluation, leading to a model that overfits the flawed training data and performs poorly on the test data. We propose a solution to this mismatch problem by framing it as domain adaptation, treating the flawed training dataset as a source domain and the evaluation dataset as a target domain. To this end, we use and build on several recent advances in neural domain adaptation such as adversarial training (Ganinet al., 2016) and domain separation network (Bousmalis et al., 2016), proposing a new effective adversarial training scheme. In both supervised and unsupervised adaptation scenarios, our approach yields clear improvement over strong baselines.