Abstract
We describe the multilingual customer solution by Language I/O in this paper. With data security and confidentiality ensured by the ISO 27001 certification, global corporations can turn monolingual customer support agents into efficient multilingual brand ambassadors in less than 24 hours. Our solution supports more than 100 languages.- Anthology ID:
- 2022.eamt-1.32
- Volume:
- Proceedings of the 23rd Annual Conference of the European Association for Machine Translation
- Month:
- June
- Year:
- 2022
- Address:
- Ghent, Belgium
- Editors:
- Helena Moniz, Lieve Macken, Andrew Rufener, Loïc Barrault, Marta R. Costa-jussà, Christophe Declercq, Maarit Koponen, Ellie Kemp, Spyridon Pilos, Mikel L. Forcada, Carolina Scarton, Joachim Van den Bogaert, Joke Daems, Arda Tezcan, Bram Vanroy, Margot Fonteyne
- Venue:
- EAMT
- SIG:
- Publisher:
- European Association for Machine Translation
- Note:
- Pages:
- 285–286
- Language:
- URL:
- https://aclanthology.org/2022.eamt-1.32
- DOI:
- Cite (ACL):
- Diego Bartolome and Chris Jacob. 2022. Language I/O Solution for Multilingual Customer Support. In Proceedings of the 23rd Annual Conference of the European Association for Machine Translation, pages 285–286, Ghent, Belgium. European Association for Machine Translation.
- Cite (Informal):
- Language I/O Solution for Multilingual Customer Support (Bartolome & Jacob, EAMT 2022)
- PDF:
- https://preview.aclanthology.org/naacl24-info/2022.eamt-1.32.pdf