Community Question-Answering (CQA) portals serve as a valuable tool for helping users within an organization. However, making them accessible to non-English-speaking users continues to be a challenge. Translating questions can broaden the community’s reach, benefiting individuals with similar inquiries in various languages. Translating questions using Neural Machine Translation (NMT) poses more challenges, especially in noisy environments, where the grammatical correctness of the questions is not monitored. These questions may be phrased as statements by non-native speakers, with incorrect subject-verb order and sometimes even missing question marks. Creating a synthetic parallel corpus from such data is also difficult due to its noisy nature. To address this issue, we propose a training methodology that fine-tunes the NMT system only using source-side data. Our approach balances adequacy and fluency by utilizing a loss function that combines BERTScore and Masked Language Model (MLM) Score. Our method surpasses the conventional Maximum Likelihood Estimation (MLE) based fine-tuning approach, which relies on synthetic target data, by achieving a 1.9 BLEU score improvement. Our model exhibits robustness while we add noise to our baseline, and still achieve 1.1 BLEU improvement and large improvements on TER and BLEURT metrics. Our proposed methodology is model-agnostic and is only necessary during the training phase. We make the codes and datasets publicly available at https://www.iitp.ac.in/~ai-nlp-ml/resources.html#DomainAdapt for facilitating further research.

Recent studies have shown that the multi-encoder models are agnostic to the choice of context and the context encoder generates noise which helps in the improvement of the models in terms of BLEU score. In this paper, we further explore this idea by evaluating with context-aware pronoun translation test set by training multi-encoder models trained on three different context settings viz, previous two sentences, random two sentences, and a mix of both as context. Specifically, we evaluate the models on the ContraPro test set to study how different contexts affect pronoun translation accuracy. The results show that the model can perform well on the ContraPro test set even when the context is random. We also analyze the source representations to study whether the context encoder is generating noise or not. Our analysis shows that the context encoder is providing sufficient information to learn discourse-level information. Additionally, we observe that mixing the selected context (the previous two sentences in this case) and the random context is generally better than the other settings.

Chatbots or conversational systems are used in various sectors such as banking, healthcare, e-commerce, customer support, etc. These chatbots are mainly available for resource-rich languages like English, often limiting their widespread usage to multilingual users. Therefore, making these services or agents available in non-English languages has become essential for their broader applicability. Machine Translation (MT) could be an effective way to develop multilingual chatbots. Further, to help users be confident about a product, feedback and recommendation from the end-user community are essential. However, these question-answers (QnA) can be in a different language than the users. The use of MT systems can reduce these issues to a large extent. In this paper, we provide a benchmark setup for Chat and QnA translation for English-Hindi, a relatively low-resource language pair. We first create the English-Hindi parallel corpus comprising of synthetic and gold standard parallel sentences. Thereafter, we develop several sentence-level and context-level neural machine translation (NMT) models, and measure their effectiveness on the newly created datasets. We achieve a BLEU score of 58.7 and 62.6 on the English-Hindi and Hindi-English subset of the gold-standard version of the WMT20 Chat dataset. Further, we achieve BLEU scores of 52.9 and 76.9 on the gold-standard Multi-modal Dialogue Dataset (MMD) English-Hindi and Hindi-English datasets. For QnA, we achieve a BLEU score of 49.9. Further, we achieve BLEU scores of 50.3 and 50.4 on question and answers subsets, respectively. We also perform thorough qualitative analysis of the outputs by the real users.

Multilingual chatbots are the need of the hour for modern business. There is increasing demand for such systems all over the world. A multilingual chatbot can help to connect distant parts of the world together, without sharing a common language. We participated in WMT22 Chat Translation Shared Task. In this paper, we report descriptions of methodologies used for participation. We submit outputs from multi-encoder based transformer model, where one encoder is for context and another for source utterance. We consider one previous utterance as context. We obtain COMET scores of 0.768 and 0.907 on English-to-German and German-to-English directions, respectively. We submitted outputs without using context at all, which generated worse results in English-to-German direction. While for German-to-English, the model achieved a lower COMET score but slightly higher chrF and BLEU scores. Further, to understand the effectiveness of the context encoder, we submitted a run after removing the context encoder during testing and we obtain similar results.

In this paper, we explore various approaches to build Hindi to Bengali Neural Machine Translation (NMT) systems for the educational domain. Translation of educational content poses several challenges, such as unavailability of gold standard data for model building, extensive uses of domain-specific terms, as well as the presence of noise in the form of spontaneous speech as the corpus is prepared from subtitle data and noise due to the process of corpus creation through back-translation. We create an educational parallel corpus by crawling lecture subtitles and translating them into Hindi and Bengali using Google translate. We also create a clean parallel corpus by post-editing synthetic corpus via annotation and crowd-sourcing. We build NMT systems on the prepared corpus with domain adaptation objectives. We also explore data augmentation methods by automatically cleaning synthetic corpus and using it to further train the models. We experiment with combining domain adaptation objective with multilingual NMT. We report BLEU and TER scores of all the models on a manually created Hindi-Bengali educational testset. Our experiments show that the multilingual domain adaptation model outperforms all the other models by achieving 34.8 BLEU and 0.466 TER scores.

This paper describes the system submitted by IITP-MT team to Computational Approaches to Linguistic Code-Switching (CALCS 2021) shared task on MT for English→Hinglish. We submit a neural machine translation (NMT) system which is trained on the synthetic code-mixed (cm) English-Hinglish parallel corpus. We propose an approach to create code-mixed parallel corpus from a clean parallel corpus in an unsupervised manner. It is an alignment based approach and we do not use any linguistic resources for explicitly marking any token for code-switching. We also train NMT model on the gold corpus provided by the workshop organizers augmented with the generated synthetic code-mixed parallel corpus. The model trained over the generated synthetic cm data achieves 10.09 BLEU points over the given test set.

This paper describes the systems submitted to WAT 2021 MultiIndicMT shared task by IITP-MT team. We submit two multilingual Neural Machine Translation (NMT) systems (Indic-to-English and English-to-Indic). We romanize all Indic data and create subword vocabulary which is shared between all Indic languages. We use back-translation approach to generate synthetic data which is appended to parallel corpus and used to train our models. The models are evaluated using BLEU, RIBES and AMFM scores with Indic-to-English model achieving 40.08 BLEU for Hindi-English pair and English-to-Indic model achieving 34.48 BLEU for English-Hindi pair. However, we observe that the shared romanized subword vocabulary is not helping English-to-Indic model at the time of generation, leading it to produce poor quality translations for Tamil, Telugu and Malayalam to English pairs with BLEU score of 8.51, 6.25 and 3.79 respectively.