Although recent years have been marked by incredible advances in the whole development process of NLP systems, there are still blind spots in characterizing what is still hampering real-world adoption of models in knowledge-intensive settings. In this paper, we illustrate through a real-world zero-shot text search case for information seeking in scientific papers, the masked phenomena that the current process of measuring performance might not reflect, even when benchmarks are, in appearance, faithfully representative of the task at hand. In addition to experimenting with TREC-COVID and NFCorpus, we provide an industrial, expert-carried/annotated, case of studying vitamin B’s impact on health. We thus discuss the misalignment between solely focusing on single-metric performance as a criterion for model choice and relevancy as a subjective measure for meeting a user’s need.

There are still hurdles standing in the way of faster and more efficient knowledge consumption in industrial environments seeking to foster innovation. In this work, we address the portability of extractive Question Answering systems from academic spheres to industries basing their decisions on thorough scientific papers analysis. Keeping in mind that such industrial contexts often lack high-quality data to develop their own QA systems, we illustrate the misalignment between application requirements and cost sensitivity of such industries and some widespread practices tackling the domain-adaptation problem in the academic world. Through a series of extractive QA experiments on QASPER, we adopt the pipeline-based retriever-ranker-reader architecture for answering a question on a scientific paper and show the impact of modeling choices in different stages on the quality of answer prediction. We thus provide a characterization of practical aspects of real-life application scenarios and notice that appropriate trade-offs can be efficient and add value in those industrial environments.