We present Chirpy Cardinal, an open-domain social chatbot. Aiming to be both informative and conversational, our bot chats with users in an authentic, emotionally intelligent way. By integrating controlled neural generation with scaffolded, hand-written dialogue, we let both the user and bot take turns driving the conversation, producing an engaging and socially fluent experience. Deployed in the fourth iteration of the Alexa Prize Socialbot Grand Challenge, Chirpy Cardinal handled thousands of conversations per day, placing second out of nine bots with an average user rating of 3.58/5.

We release a new benchmark for lexical substitution, the task of finding appropriate substitutes for a target word in a context. For writing, lexical substitution systems can assist humans by suggesting words that humans cannot easily think of. However, existing benchmarks depend on human recall as the only source of data, and therefore lack coverage of the substitutes that would be most helpful to humans. Furthermore, annotators often provide substitutes of low quality, which are not actually appropriate in the given context. We collect higher-coverage and higher-quality data by framing lexical substitution as a classification problem, guided by the intuition that it is easier for humans to judge the appropriateness of candidate substitutes than conjure them from memory. To this end, we use a context-free thesaurus to produce candidates and rely on human judgement to determine contextual appropriateness. Compared to the previous largest benchmark, our Swords benchmark has 3x as many substitutes per target word for the same level of quality, and its substitutes are 1.4x more appropriate (based on human judgement) for the same number of substitutes.