@inproceedings{robin-etal-2023-identifying,
    title = "Identifying {F}rame{N}et Lexical Semantic Structures for Knowledge Graph Extraction from Financial Customer Interactions",
    author = "Robin, C{\'e}cile  and
      Kulkarni, Atharva  and
      Buitelaar, Paul",
    editor = "Rigau, German  and
      Bond, Francis  and
      Rademaker, Alexandre",
    booktitle = "Proceedings of the 12th Global Wordnet Conference",
    month = jan,
    year = "2023",
    address = "University of the Basque Country, Donostia - San Sebastian, Basque Country",
    publisher = "Global Wordnet Association",
    url = "https://preview.aclanthology.org/moar-dois/2023.gwc-1.11/",
    pages = "91--100",
    abstract = "We explore the use of the well established lexical resource and theory of the Berkeley FrameNet project to support the creation of a domain-specific knowledge graph in the financial domain, more precisely from financial customer interactions. We introduce a domain independent and unsupervised method that can be used across multiple applications, and test our experiments on the financial domain. We use an existing tool for term extraction and taxonomy generation in combination with information taken from FrameNet. By using principles from frame semantic theory, we show that we can connect domain-specific terms with their semantic concepts (semantic frames) and their properties (frame elements) to enrich knowledge about these terms, in order to improve the customer experience in customer-agent dialogue settings."
}