@inproceedings{zhong-etal-2022-cem,
    title = "{CEM}: Machine-Human Chatting Handoff via Causal-Enhance Module",
    author = "Zhong, Shanshan  and
      Qin, Jinghui  and
      Huang, Zhongzhan  and
      Li, Daifeng",
    editor = "Goldberg, Yoav  and
      Kozareva, Zornitsa  and
      Zhang, Yue",
    booktitle = "Proceedings of the 2022 Conference on Empirical Methods in Natural Language Processing",
    month = dec,
    year = "2022",
    address = "Abu Dhabi, United Arab Emirates",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/moar-dois/2022.emnlp-main.213/",
    doi = "10.18653/v1/2022.emnlp-main.213",
    pages = "3242--3253"
}