@inproceedings{obadinma-etal-2022-bringing,
    title = "Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support",
    author = "Obadinma, Stephen  and
      Khan Khattak, Faiza  and
      Wang, Shirley  and
      Sidhom, Tania  and
      Lau, Elaine  and
      Robertson, Sean  and
      Niu, Jingcheng  and
      Au, Winnie  and
      Munim, Alif  and
      K. Bhaskar, Karthik Raja  and
      Wei, Bencheng  and
      Ren, Iris  and
      Muhammad, Waqar  and
      Li, Erin  and
      Ishola, Bukola  and
      Wang, Michael  and
      Tanner, Griffin  and
      Shiah, Yu-Jia  and
      Zhang, Sean X.  and
      Apponsah, Kwesi P.  and
      Patel, Kanishk  and
      Narain, Jaswinder  and
      Pandya, Deval  and
      Zhu, Xiaodan  and
      Rudzicz, Frank  and
      Dolatabadi, Elham",
    editor = "Li, Yunyao  and
      Lazaridou, Angeliki",
    booktitle = "Proceedings of the 2022 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = dec,
    year = "2022",
    address = "Abu Dhabi, UAE",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/moar-dois/2022.emnlp-industry.44/",
    doi = "10.18653/v1/2022.emnlp-industry.44",
    pages = "440--450"
}