@proceedings{ecnlp-2021-e,
    title = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.0/"
}
@inproceedings{tagliabue-etal-2021-bert,
    title = "{BERT} Goes Shopping: Comparing Distributional Models for Product Representations",
    author = "Bianchi, Federico  and
      Yu, Bingqing  and
      Tagliabue, Jacopo",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.1/",
    doi = "10.18653/v1/2021.ecnlp-1.1",
    pages = "1--12"
}
@inproceedings{roy-etal-2021-attribute,
    title = "Attribute Value Generation from Product Title using Language Models",
    author = "Roy, Kalyani  and
      Goyal, Pawan  and
      Pandey, Manish",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.2/",
    doi = "10.18653/v1/2021.ecnlp-1.2",
    pages = "13--17"
}
@inproceedings{shenoy-etal-2021-asr,
    title = "{ASR} Adaptation for {E}-commerce Chatbots using Cross-Utterance Context and Multi-Task Language Modeling",
    author = "Shenoy, Ashish  and
      Bodapati, Sravan  and
      Kirchhoff, Katrin",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.3/",
    doi = "10.18653/v1/2021.ecnlp-1.3",
    pages = "18--25"
}
@inproceedings{liang-etal-2021-turn,
    title = "Turn-Level User Satisfaction Estimation in {E}-commerce Customer Service",
    author = "Liang, Runze  and
      Takanobu, Ryuichi  and
      Li, Feng-Lin  and
      Zhang, Ji  and
      Chen, Haiqing  and
      Huang, Minlie",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.4/",
    doi = "10.18653/v1/2021.ecnlp-1.4",
    pages = "26--32"
}
@inproceedings{shi-etal-2021-keyword,
    title = "Keyword Augmentation via Generative Methods",
    author = "Shi, Haoran  and
      Rao, Zhibiao  and
      Wu, Yongning  and
      Zhang, Zuohua  and
      Wang, Chu",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.5/",
    doi = "10.18653/v1/2021.ecnlp-1.5",
    pages = "33--37"
}
@inproceedings{lin-etal-2021-personalized,
    title = "Personalized Entity Resolution with Dynamic Heterogeneous {K}nowledge{G}raph Representations",
    author = "Lin, Ying  and
      Wang, Han  and
      Chen, Jiangning  and
      Wang, Tong  and
      Liu, Yue  and
      Ji, Heng  and
      Liu, Yang  and
      Natarajan, Premkumar",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.6/",
    doi = "10.18653/v1/2021.ecnlp-1.6",
    pages = "38--48"
}
@inproceedings{dong-etal-2021-semi,
    title = "A Semi-supervised Multi-task Learning Approach to Classify Customer Contact Intents",
    author = "Dong, Li  and
      Spencer, Matthew C.  and
      Biagi, Amir",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.7/",
    doi = "10.18653/v1/2021.ecnlp-1.7",
    pages = "49--57"
}
@inproceedings{k-roy-2021-calling,
    title = "``Are you calling for the vaporizer you ordered?'' Combining Search and Prediction to Identify Orders in Contact Centers",
    author = "K, Abinaya  and
      Roy, Shourya",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.8/",
    doi = "10.18653/v1/2021.ecnlp-1.8",
    pages = "58--69"
}
@inproceedings{daryani-caverlee-2021-identifying,
    title = "Identifying Hijacked Reviews",
    author = "Daryani, Monika  and
      Caverlee, James",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.9/",
    doi = "10.18653/v1/2021.ecnlp-1.9",
    pages = "70--78"
}
@inproceedings{jain-etal-2021-learning,
    title = "Learning Cross-Task Attribute - Attribute Similarity for Multi-task Attribute-Value Extraction",
    author = "Jain, Mayank  and
      Bhattacharya, Sourangshu  and
      Jain, Harshit  and
      Shaik, Karimulla  and
      Chelliah, Muthusamy",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.10/",
    doi = "10.18653/v1/2021.ecnlp-1.10",
    pages = "79--87"
}
@inproceedings{nguyen-etal-2021-unsupervised,
    title = "Unsupervised Class-Specific Abstractive Summarization of Customer Reviews",
    author = "Nguyen, Thi Nhat Anh  and
      Shen, Mingwei  and
      Hovsepian, Karen",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.11/",
    doi = "10.18653/v1/2021.ecnlp-1.11",
    pages = "88--100"
}
@inproceedings{mishra-etal-2021-scalable,
    title = "Scalable Approach for Normalizing {E}-commerce Text Attributes ({SANTA})",
    author = "Mishra, Ravi Shankar  and
      Mehta, Kartik  and
      Rasiwasia, Nikhil",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.12/",
    doi = "10.18653/v1/2021.ecnlp-1.12",
    pages = "101--110"
}
@inproceedings{chen-etal-2021-multimodal-item,
    title = "Multimodal Item Categorization Fully Based on Transformer",
    author = "Chen, Lei  and
      Chou, Houwei  and
      Xia, Yandi  and
      Miyake, Hirokazu",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.13/",
    doi = "10.18653/v1/2021.ecnlp-1.13",
    pages = "111--115"
}
@inproceedings{zhang-tan-2021-textual,
    title = "Textual Representations for Crosslingual Information Retrieval",
    author = "Zhang, Hang  and
      Tan, Liling",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.14/",
    doi = "10.18653/v1/2021.ecnlp-1.14",
    pages = "116--122"
}
@inproceedings{chen-etal-2021-detect,
    title = "Detect Profane Language in Streaming Services to Protect Young Audiences",
    author = "Chen, Jingxiang  and
      Wei, Kai  and
      Hao, Xiang",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.15/",
    doi = "10.18653/v1/2021.ecnlp-1.15",
    pages = "123--131"
}
@inproceedings{winkler-etal-2021-exploring,
    title = "Exploring Inspiration Sets in a Data Programming Pipeline for Product Moderation",
    author = "Winkler, Justine  and
      Brugman, Simon  and
      van Berkel, Bas  and
      Larson, Martha",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.16/",
    doi = "10.18653/v1/2021.ecnlp-1.16",
    pages = "132--139"
}
@inproceedings{bhattacharya-etal-2021-enhancing,
    title = "Enhancing Aspect Extraction for {H}indi",
    author = "Bhattacharya, Arghya  and
      Debnath, Alok  and
      Shrivastava, Manish",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.17/",
    doi = "10.18653/v1/2021.ecnlp-1.17",
    pages = "140--149"
}
@inproceedings{le-etal-2021-combining,
    title = "Combining semantic search and twin product classification for recognition of purchasable items in voice shopping",
    author = "Le, Dieu-Thu  and
      Weber, Verena  and
      Bradford, Melanie",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.18/",
    doi = "10.18653/v1/2021.ecnlp-1.18",
    pages = "150--157"
}
@inproceedings{liu-etal-2021-improving-factual,
    title = "Improving Factual Consistency of Abstractive Summarization on Customer Feedback",
    author = "Liu, Yang  and
      Sun, Yifei  and
      Gao, Vincent",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.19/",
    doi = "10.18653/v1/2021.ecnlp-1.19",
    pages = "158--163"
}
@inproceedings{bannihatti-kumar-etal-2021-supportnet,
    title = "{S}upport{N}et: Neural Networks for Summary Generation and Key Segment Extraction from Technical Support Tickets",
    author = "Bannihatti Kumar, Vinayshekhar  and
      Yarramsetty, Mohan  and
      Sun, Sharon  and
      Goel, Anukul",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.20/",
    doi = "10.18653/v1/2021.ecnlp-1.20",
    pages = "164--173"
}
@inproceedings{gupta-etal-2021-product,
    title = "Product Review Translation: Parallel Corpus Creation and Robustness towards User-generated Noisy Text",
    author = "Gupta, Kamal Kumar  and
      Chennabasavaraj, Soumya  and
      Garera, Nikesh  and
      Ekbal, Asif",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/missing-isa-paper/2021.ecnlp-1.21/",
    doi = "10.18653/v1/2021.ecnlp-1.21",
    pages = "174--183"
}