V P Shivasankaran


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2023

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IntenDD: A Unified Contrastive Learning Approach for Intent Detection and Discovery
Bhavuk Singhal | Ashim Gupta | V P Shivasankaran | Amrith Krishna
Findings of the Association for Computational Linguistics: EMNLP 2023

Identifying intents from dialogue utterances forms an integral component of task-oriented dialogue systems. Intent-related tasks are typically formulated either as a classification task, where the utterances are classified into predefined categories or as a clustering task when new and previously unknown intent categories need to be discovered from these utterances. Further, the intent classification may be modeled in a multiclass (MC) or multilabel (ML) setup. While typically these tasks are modeled as separate tasks, we propose IntenDD a unified approach leveraging a shared utterance encoding backbone. IntenDD uses an entirely unsupervised contrastive learning strategy for representation learning, where pseudo-labels for the unlabeled utterances are generated based on their lexical features. Additionally, we introduce a two-step post-processing setup for the classification tasks using modified adsorption. Here, first, the residuals in the training data are propagated followed by smoothing the labels both modeled in a transductive setting. Through extensive evaluations on various benchmark datasets, we find that our approach consistently outperforms competitive baselines across all three tasks. On average, IntenDD reports percentage improvements of 2.32 %, 1.26 %, and 1.52 % in their respective metrics for few-shot MC, few-shot ML, and the intent discovery tasks respectively.