Sumit Ranjan

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2022

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ICM : Intent and Conversational Mining from Conversation Logs
Sayantan Mitra | Roshni Ramnani | Sumit Ranjan | Shubhashis Sengupta
Proceedings of the 23rd Annual Meeting of the Special Interest Group on Discourse and Dialogue

Building conversation agents requires a large amount of manual effort in creating training data for intents / entities as well as mapping out extensive conversation flows. In this demonstration, we present ICM (Intent and conversation Mining), a tool which can be used to analyze existing conversation logs and help a bot designer analyze customer intents, train a custom intent model as well as map and optimize conversation flows. The tool can be used for first time deployment or subsequent deployments of chatbots.
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