Despite the impressive capabilities of recent Large Language Models (LLMs) to generate human-like text, their ability to produce contextually appropriate content for specific communicative situations is still a matter of debate. This issue is particularly crucial when LLMs are employed as assistants to help solve tasks or achieve goals within a given conversational domain. In such scenarios, the assistant is expected to access specific knowledge (e.g., a database of restaurants, a calendar of appointments) that is not directly accessible to the user and must be consistently utilised to accomplish the task.In this paper, we conduct experiments to evaluate the trustworthiness of automatic assistants in task-oriented dialogues. Our findings indicate that state-of-the-art open-source LLMs still face significant challenges in maintaining logical consistency with a knowledge base of facts, highlighting the need for further advancements in this area.

Recent advancements in instruction-based language models have demonstrated exceptional performance across various natural language processing tasks. We present a comprehensive analysis of the performance of two open-source language models, BERT and Llama-2, in the context of dynamic task-oriented dialogues. Focusing on the Restaurant domain and utilizing the MultiWOZ 2.4 dataset, our investigation centers on the models’ ability to generate predictions for masked slot values within text. The dynamic aspect is introduced through simulated domain changes, mirroring real-world scenarios where new slot values are incrementally added to a domain over time.This study contributes to the understanding of instruction-based models’ effectiveness in dynamic natural language understanding tasks when compared to traditional language models and emphasizes the significance of open-source, reproducible models in advancing research within the academic community.