This work focuses on two subtasks related to hate speech detection and target identification in Devanagari-scripted languages, specifically Hindi, Marathi, Nepali, Bhojpuri, and Sanskrit. Subtask B involves detecting hate speech in online text, while Subtask C requires identifying the specific targets of hate speech, such as individuals, organizations, or communities. We develop a deep neural network built on the pretrained multilingual transformer model ‘ia-multilingual-transliterated-roberta’ by IBM, optimized for classification tasks in multilingual and transliterated contexts. The model leverages contextualized embeddings to handle linguistic diversity, with a classifier head for binary classification. We received 88.40% accuracy in Subtask B and 66.11% accuracy in Subtask C, in the test set.

Abstractive summarization is a core application in contact centers, where Large Language Models (LLMs) generate millions of summaries of call transcripts daily. Despite their apparent quality, it remains unclear whether LLMs systematically under- or over-attend to specific aspects of the transcript, potentially introducing biases in the generated summary. While prior work has examined social and positional biases, the specific forms of bias pertinent to contact center operations—which we term ‘Operational Bias’—have remained unexplored. To address this gap, we introduce BlindSpot, a framework built upon a taxonomy of 15 operational bias dimensions (e.g., disfluency, speaker, topic) for the identification and quantification of these biases. BlindSpot leverages an LLM as a zero-shot classifier to derive categorical distributions for each bias dimension in a pair of transcript and its summary. The bias is then quantified using two metrics: Fidelity Gap, measured as the Total Variation Distance (TVD) between distributions, and Coverage, defined as the percentage of source labels omitted. Using BlindSpot, we conduct an empirical study with 2500 real call transcripts and their summaries generated by 20 LLMs of varying scales and families (e.g., GPT, Llama, Claude). Our analysis reveals that biases are systemic and present across all evaluated models, regardless of size or family. We further report on bias mitigation via targeted prompting which measurably reduces bias across models.

This paper presents the system description of our entry for the COLING 2025 FMD challenge, focusing on misinformation detection in financial domains. We experimented with a combination of large language models, including Qwen, Mistral, and Gemma-2, and leveraged pre-processing and sequential learning for not only identifying fraudulent financial content but also generating coherent, and concise explanations that clarify the rationale behind the classifications. Our approach achieved competitive results with an F1-score of 0.8283 for classification, and ROUGE-1 of 0.7253 for explanations. This work highlights the transformative potential of LLMs in financial applications, offering insights into their capabilities for combating misinformation and enhancing transparency while identifying areas for future improvement in robustness and domain adaptation.

This paper presents the system description of our entry for the COLING 2025 RegNLP RIRAG (Regulatory Information Retrieval and Answer Generation) challenge, focusing on leveraging advanced information retrieval and answer generation techniques in regulatory domains. We experimented with a combination of embedding models, including Stella, BGE, CDE, and Mpnet, and leveraged fine-tuning and reranking for retrieving relevant documents in top ranks. We utilized a novel approach, LeSeR, which achieved competitive results with a recall@10 of 0.8201 and map@10 of 0.6655 for retrievals. This work highlights the transformative potential of natural language processing techniques in regulatory applications, offering insights into their capabilities for implementing a retrieval augmented generation system while identifying areas for future improvement in robustness and domain adaptation.