User simulators are crucial for replicating human interactions with dialogue systems, supporting both collaborative training and automatic evaluation, especially for large language models (LLMs). However, current role-playing methods face challenges such as a lack of utterance-level authenticity and user-level diversity, often hindered by role confusion and dependence on predefined profiles of well-known figures. In contrast, direct simulation focuses solely on text, neglecting implicit user traits like personality and conversation-level consistency. To address these issues, we introduce the User Simulator with Implicit Profiles (USP), a framework that infers implicit user profiles from human-machine interactions to simulate personalized and realistic dialogues. We first develop an LLM-driven extractor with a comprehensive profile schema, then refine the simulation using conditional supervised fine-tuning and reinforcement learning with cycle consistency, optimizing at both the utterance and conversation levels. Finally, a diverse profile sampler captures the distribution of real-world user profiles. Experimental results show that USP outperforms strong baselines in terms of authenticity and diversity while maintaining comparable consistency. Additionally, using USP to evaluate LLM on dynamic multi-turn aligns well with mainstream benchmarks, demonstrating its effectiveness in real-world applications.

Theme detection is a fundamental task in user-centric dialogue systems, aiming to identify the latent topic of each utterance without relying on predefined schemas. Unlike intent induction, which operates within fixed label spaces, theme detection requires cross-dialogue consistency and alignment with personalized user preferences, posing significant challenges. Existing methods often struggle with sparse, short utterances and fail to capture user-level thematic preferences across dialogues. To address these challenges, we propose CATCH (Controllable Theme Detection with Contextualized Clustering and Hierarchical Generation), a unified framework that integrates three core components: (1) context-aware topic representation, which enriches utterance-level semantics using surrounding topic segments; (2) preference-guided topic clustering, which jointly models semantic proximity and personalized feedback to align themes across conversations; and (3) a hierarchical theme generation mechanism designed to suppress noise and produce robust, coherent topic labels. Experiments on a multi-domain customer dialogue benchmark demonstrate that CATCH achieves state-of-the-art performance in both theme classification and topic distribution quality. Notably, it ranked second in the official blind evaluation of the DSTC-12 Controllable Theme Detection Track, showcasing its effectiveness and generalizability in real-world dialogue systems.