Sustaining coherent and engaging narratives requires dialogue or storytelling agents to understandhow the personas of speakers or listeners ground the narrative. Specifically, these agents must infer personas of their listeners to produce statements that cater to their interests. They must also learn to maintain consistent speaker personas for themselves throughout the narrative, so that their counterparts feel involved in a realistic conversation or story. However, personas are diverse and complex: they entail large quantities of rich interconnected world knowledge that is challenging to robustly represent in general narrative systems (e.g., a singer is good at singing, and may have attended conservatoire). In this work, we construct a new large-scale persona commonsense knowledge graph, PeaCoK, containing ~100K human-validated persona facts. Our knowledge graph schematizes five dimensions of persona knowledge identified in previous studies of human interactive behaviours, and distils facts in this schema from both existing commonsense knowledge graphs and large-scale pretrained language models. Our analysis indicates that PeaCoK contains rich and precise world persona inferences that help downstream systems generate more consistent and engaging narratives.

Understanding rich narratives, such as dialogues and stories, often requires natural language processing systems to access relevant knowledge from commonsense knowledge graphs. However, these systems typically retrieve facts from KGs using simple heuristics that disregard the complex challenges of identifying situationally-relevant commonsense knowledge (e.g., contextualization, implicitness, ambiguity).In this work, we propose the new task of commonsense fact linking, where models are given contexts and trained to identify situationally-relevant commonsense knowledge from KGs. Our novel benchmark, ComFact, contains ~293k in-context relevance annotations for commonsense triplets across four stylistically diverse dialogue and storytelling datasets. Experimental results confirm that heuristic fact linking approaches are imprecise knowledge extractors. Learned fact linking models demonstrate across-the-board performance improvements (~34.6% F1) over these heuristics. Furthermore, improved knowledge retrieval yielded average downstream improvements of 9.8% for a dialogue response generation task. However, fact linking models still significantly underperform humans, suggesting our benchmark is a promising testbed for research in commonsense augmentation of NLP systems.

To maintain utterance quality of a persona-aware dialog system, inappropriate utterances for the persona should be thoroughly filtered. When evaluating the appropriateness of a large number of arbitrary utterances to be registered in the utterance database of a retrieval-based dialog system, evaluation metrics that require a reference (or a “correct” utterance) for each evaluation target cannot be used. In addition, practical utterance filtering requires the ability to select utterances based on the intensity of persona characteristics. Therefore, we are developing metrics that can be used to capture the intensity of persona characteristics and can be computed without references tailored to the evaluation targets. To this end, we explore existing metrics and propose two new metrics: persona speaker probability and persona term salience. Experimental results show that our proposed metrics show weak to moderate correlations between scores of persona characteristics based on human judgments and outperform other metrics overall in filtering inappropriate utterances for particular personas.