We present HotelMatch-LLM, a multimodal dense retrieval model for the travel domain that enables natural language property search, addressing the limitations of traditional travel search engines which require users to start with a destination and editing search parameters. HotelMatch-LLM features three key innovations: (1) Domain-specific multi-task optimization with three novel retrieval, visual, and language modeling objectives; (2) Asymmetrical dense retrieval architecture combining a small language model (SLM) for efficient online query processing and a large language model (LLM) for embedding hotel data; and (3) Extensive image processing to handle all property image galleries. Experiments on four diverse test sets show HotelMatch-LLM significantly outperforms state-of-the-art models, including VISTA and MARVEL. Specifically, on the test set—main query type—we achieve 0.681 for HotelMatch-LLM compared to 0.603 for the most effective baseline, MARVEL. Our analysis highlights the impact of our multi-task optimization, the generalizability of HotelMatch-LLM across LLM architectures, and its scalability for processing large image galleries.

In high-stakes industrial NLP applications, balancing generation quality with speed and efficiency presents significant challenges. We address them by investigating two complementary optimization approaches: Medusa for speculative decoding and knowledge distillation (KD) for model compression. We demonstrate the practical application of these techniques in real-world travel domain tasks, including trip planning, smart filters, and generating accommodation descriptions. We introduce modifications to the Medusa implementation, starting with base pre-trained models rather than conversational fine-tuned ones, and developing a simplified single-stage training process for Medusa-2 that maintains performance while reducing computational requirements. Lastly, we present a novel framework that combines Medusa with knowledge distillation, achieving compounded benefits in both model size and inference speed. Our experiments with TinyLlama-1.1B as the student model and Llama-3.1-70B as the teacher show that the combined approach maintains the teacher’s performance quality while reducing inference latency by 10-20x.

Multi-label text classification is a critical task in the industry. It helps to extract structured information from large amount of textual data. We propose Text to Topic (Text2Topic), which achieves high multi-label classification performance by employing a Bi-Encoder Transformer architecture that utilizes concatenation, subtraction, and multiplication of embeddings on both text and topic. Text2Topic also supports zero-shot predictions, produces domain-specific text embeddings, and enables production-scale batch-inference with high throughput. The final model achieves accurate and comprehensive results compared to state-of-the-art baselines, including large language models (LLMs). In this study, a total of 239 topics are defined, and around 1.6 million text-topic pairs annotations (in which 200K are positive) are collected on approximately 120K texts from 3 main data sources on Booking.com. The data is collected with optimized smart sampling and partial labeling. The final Text2Topic model is deployed on a real-world stream processing platform, and it outperforms other models with 92.9% micro mAP, as well as a 75.8% macro mAP score. We summarize the modeling choices which are extensively tested through ablation studies, and share detailed in-production decision-making steps.