Speech recognition systems are a key intermediary in voice-driven human-computer interaction. Although speech recognition works well for pristine monologic audio, real-life use cases in open-ended interactive settings still present many challenges. We argue that timing is mission-critical for dialogue systems, and evaluate 5 major commercial ASR systems for their conversational and multilingual support. We find that word error rates for natural conversational data in 6 languages remain abysmal, and that overlap remains a key challenge (study 1). This impacts especially the recognition of conversational words (study 2), and in turn has dire consequences for downstream intent recognition (study 3). Our findings help to evaluate the current state of conversational ASR, contribute towards multidimensional error analysis and evaluation, and identify phenomena that need most attention on the way to build robust interactive speech technologies.

Informal social interaction is the primordial home of human language. Linguistically diverse conversational corpora are an important and largely untapped resource for computational linguistics and language technology. Through the efforts of a worldwide language documentation movement, such corpora are increasingly becoming available. We show how interactional data from 63 languages (26 families) harbours insights about turn-taking, timing, sequential structure and social action, with implications for language technology, natural language understanding, and the design of conversational interfaces. Harnessing linguistically diverse conversational corpora will provide the empirical foundations for flexible, localizable, humane language technologies of the future.

We present an analysis pipeline and best practice guidelines for building and curating corpora of everyday conversation in diverse languages. Surveying language documentation corpora and other resources that cover 67 languages and varieties from 28 phyla, we describe the compilation and curation process, specify minimal properties of a unified format for interactional data, and develop methods for quality control that take into account turn-taking and timing. Two case studies show the broad utility of conversational data for (i) charting human interactional infrastructure and (ii) tracing challenges and opportunities for current ASR solutions. Linguistically diverse conversational corpora can provide new insights for the language sciences and stronger empirical foundations for language technology.

How can people communicate successfully while keeping resource costs low in the face of ambiguity? We present a principled theoretical analysis comparing two strategies for disambiguation in communication: (i) pragmatic reasoning, where communicators reason about each other, and (ii) other-initiated repair, where communicators signal and resolve trouble interactively. Using agent-based simulations and computational complexity analyses, we compare the efficiency of these strategies in terms of communicative success, computation cost and interaction cost. We show that agents with a simple repair mechanism can increase efficiency, compared to pragmatic agents, by reducing their computational burden at the cost of longer interactions. We also find that efficiency is highly contingent on the mechanism, highlighting the importance of explicit formalisation and computational rigour.