Large vocabulary domain-agnostic Automatic Speech Recognition (ASR) systems often mistranscribe domain-specific words and phrases. Since these generic ASR systems are the first component of most voice assistants in production, building Natural Language Understanding (NLU) systems that are robust to these errors can be a challenging task. In this paper, we focus on handling ASR errors in named entities, specifically person names, for a voice-based collaboration assistant. We demonstrate an effective method for resolving person names that are mistranscribed by black-box ASR systems, using character and phoneme-based information retrieval techniques and contextual information, which improves accuracy by 40.8% on our production system. We provide a live interactive demo to further illustrate the nuances of this problem and the effectiveness of our solution.

We demonstrate an end-to-end approach for building conversational interfaces from prototype to production that has proven to work well for a number of applications across diverse verticals. Our architecture improves on the standard domain-intent-entity classification hierarchy and dialogue management architecture by leveraging shallow semantic parsing. We observe that NLU systems for industry applications often require more structured representations of entity relations than provided by the standard hierarchy, yet without requiring full semantic parses which are often inaccurate on real-world conversational data. We distinguish two kinds of semantic properties that can be provided through shallow semantic parsing: entity groups and entity roles. We also provide live demos of conversational apps built for two different use cases: food ordering and meeting control.